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Oxford International Education Group Logo Oxford International Education Group · Education

Client Support Officer

India, Mumbai · Job Posted March 21, 2026
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Job Description

To manage and process student applications efficiently and accurately in line with institutional admissions requirements and service level agreements. The role ensures timely communication with students, agents, and regional teams, conducts student interviews where required, and builds strong working relationships with internal and external stakeholders to support recruitment targets while maintaining high standards of service and compliance.

Job Responsibility

  • Student applications are responded to in line with defined service level agreements
  • Applications are assessed accurately and in accordance with the latest admissions requirements
  • Agents, students and regional teams are updated and kept abreast of developments at all times
  • Student interviews are carried out, recorded and communicated accurately
  • Sustainable and productive working relationships are developed with regional teams, the pathway College, University Partners and agents to ensure that targets are achieved
  • Self-driven with an ability to organize one's own workload and multitask
  • Ability to work under pressure and meet deadlines
  • Ability to take ownership, solve problem and make quick yet responsible decisions

Requirements

  • Eligibility to live and work in India
  • Willingness to undergo a DBS check or overseas equivalent
  • Educated to Degree level or equivalent
  • Min 1 yrs experience in Customer support handling
  • Excel /Microsoft knowledge
  • Excellent Communication Skills
  • Ability to work well under pressure in a fast-paced target driven, service focused environment
  • The ability to communicate clearly and professionally in both verbal and written formats
  • Strong relationship-building abilities
  • The ability to prioritize tasks, manage time efficiently, and keep accurate records
  • A proactive approach to identifying issues and finding effective solutions
  • The capacity to understand students' backgrounds and career goals, and confidently recommend relevant courses

Nice to have

  • A strong communicator, comfortable with students at all levels
  • A genuine concern for the well-being of students
  • A commitment to maintaining high standards of conduct, confidentiality, and ethical behavior
  • A proactive attitude toward identifying opportunities for improvement
  • The ability to handle challenges and adapt to changing circumstances
  • An appreciation for diversity
  • Strong personal management skills
  • A positive demeanor
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