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To manage and process student applications efficiently and accurately in line with institutional admissions requirements and service level agreements. The role ensures timely communication with students, agents, and regional teams, conducts student interviews where required, and builds strong working relationships with internal and external stakeholders to support recruitment targets while maintaining high standards of service and compliance.
Job Responsibility:
Student applications are responded to in line with defined service level agreements
Applications are assessed accurately and in accordance with the latest admissions requirements
Agents, students and regional teams are updated and kept abreast of developments at all times
Student interviews are carried out, recorded and communicated accurately
Sustainable and productive working relationships are developed with regional teams, the pathway College, University Partners and agents to ensure that targets are achieved
Self-driven with an ability to organize one's own workload and multitask
Ability to work under pressure and meet deadlines
Ability to take ownership, solve problem and make quick yet responsible decisions
Requirements:
Eligibility to live and work in India
Willingness to undergo a DBS check or overseas equivalent
Educated to Degree level or equivalent
Min 1 yrs experience in Customer support handling
Excel /Microsoft knowledge
Excellent Communication Skills
Ability to work well under pressure in a fast-paced target driven, service focused environment
The ability to communicate clearly and professionally in both verbal and written formats
Strong relationship-building abilities
The ability to prioritize tasks, manage time efficiently, and keep accurate records
A proactive approach to identifying issues and finding effective solutions
The capacity to understand students' backgrounds and career goals, and confidently recommend relevant courses
Nice to have:
A strong communicator, comfortable with students at all levels
A genuine concern for the well-being of students
A commitment to maintaining high standards of conduct, confidentiality, and ethical behavior
A proactive attitude toward identifying opportunities for improvement
The ability to handle challenges and adapt to changing circumstances