Client Support Executive Job at TAG Aviation (Hong Kong)

Client Support Executive

TAG Aviation

Location:
Hong Kong , Hong Kong

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

With a history dating back over 50 years, TAG Aviation are leaders in the business aviation industry. Operating from multiple centres in Europe and Asia, we have an unrivalled reputation for safety, reliability, and operational excellence and expertise. Specializing in aircraft acquisitions, aircraft management, charter and FBO/handling services, our objective is to provide a tailored service to each client, meeting their unique requirements and setting the global standard in business aviation with a philosophy of excellence.

Job Responsibility:

To receive trip requests from the client and ensure every request is being arranged and managed to client’s satisfaction
Administration of clients records in Leon and compile monthly flight activity reports for the assigned accounts if necessary
Ensure company policy and regulatory procedures are respected and complied
Review and maintain crew expenses record
Coordinate all trips request of the managed aircraft
Manage and coordinate all trips of the assigned aircraft whilst maintain a professional and efficient service corresponding to the standards of our VIP clients at all times
Take ownership of clients flights, ensure all relevant items are completed prior to departure
Follow through with clients flights on sub-chartered aircraft
Coordinating all airport permits, ground services with dispatch team
Provide and administer alternative solutions in the event of a technical problem or non-availability
Support Charter department in the event of charter requested by client
Close liaison with Clients representative and relevant TAG departments, department heads and Charter department to ensure smooth progression of all trips
Involve in crew scheduling and positioning if required
Analyze trip details and provide timely and professional advice to client during planning stage
Deal with ad hoc request in an efficient manner
Provide detailed itinerary planning assistance
Provide cost estimation for owners’ trips if necessary
Co-ordinate with FTAdmin department for contract crew support
Assist the application of crew travel documents
Involve in the planning of flight crew annual leave, line check, line training, CRM & SEP course and medical check
Ensure Flight time limitation is compiled
Translating emails between CAMs and clients, such as ad hoc maintenance events, annual leave or training, as required

Requirements:

A Bachelor Degree in Business or Aviation discipline
5 years of relevant experience
Strong interpersonal and collaborative skills with the ability to effectively interface with all levels and departments on formal, informal written and verbal bases
Detail oriented, excellent listening skills, patience and ability to handle a fast-paced environment
Must be able to set priorities and manage time effectively
Flexible to work outside the regular hours
Ability to influence others while working towards common company goals
Must possess excellent oral and written communication in English, Cantonese and Mandarin

Additional Information:

Job Posted:
January 15, 2026

Work Type:

On-site work

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