Client Support & Engagement Specialist Job at Office Angels (London)

Associate Product Support Specialist

Bloomreach is building the world’s premier agentic platform for personalization....

Location

Czechia

Salary:

Not provided

Bloomreach

Expiration Date

Until further notice

Requirements

Basic understanding of HTML, CSS, JS
Problem solving skills (from identification to resolution)
Analytical thinking and ability to learn quickly
English language (advanced or native level)
Interest in data analytics and online marketing
Know how to communicate and build relationships over time with clients
Previous work experience in a client facing role, support or in marketing

Job Responsibility

Provide consulting to Bloomreach Engagement users through live chat or other channels if needed
Cover product and technical questions about the Bloomreach Engagement platform and related technologies
Answer questions about different marketing related topics
Help clients understand how to create reports, segmentations, campaigns or analyses
Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts
As an expert, provide help to other consultants with advanced use-cases
Work on rotations day/night for US hours (Day shift: 9AM-5PM, Night shift: 5PM-1AM)
Work day shift for EMEA hours (9AM-5PM)

What we offer

A great deal of freedom and trust
Flexible working hours
Virtual-first work with Hubs across three continents
Company events
5 paid days off to volunteer
People Development Program
Communication coach available
Leader Development Program
$1,500 professional education budget annually
Employee Assistance Program with counselors

Fulltime

Customer Support Operations Specialist

At Infinidat, we help enterprises and service providers empower their data-drive...

Location

Israel , Herzliya

Salary:

Not provided

Infinidat

Expiration Date

Until further notice

Requirements

Availability for 5 shifts a week, including nights and weekends
Client-oriented
Team player
Fast learner, independent and detail-oriented
Technology-oriented with analytical thinking and problem-solving skills
Fluent English (both written and verbal)
Great communication skills, loves working with people of all kinds
Experience in hardware\software support - An advantage
Experience in similar roles - An advantage

Job Responsibility

Initiate and manage all on-site customer activities - logistically and operationally
Engage with a variety of teams and interests (Tier-3 Support, Technical Advisers, Global Operations etc.)
Provide initial assistance to incoming phone calls and email queries related to our product
Maintain and constantly improve an internal knowledge base and workflows

Engagement specialist

We are looking for an engagement specialist that will be the first point of cont...

Location

United States

Salary:

22.00 USD / Hour

LHH

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Prior sales and customer service experience
Professional and articulate voice
Excels working in a fast-paced environment with evolving business needs
Able to work a set Monday-Friday schedule
Home office that is noise and distraction free
Computer with an available USB port for a USB headset
Internet with a wired Ethernet connection to PC/Laptop
LinkedIn Profile

Job Responsibility

Successfully meet defined performance expectations by graduating from our structured onboarding program
Demonstrate knowledge of all LHH programs, features, and benefits during phone calls
Provide professional and timely follow up to all client and individual inquiries
Manage individual expectations by clearly communicating next steps and timing
Meet and/or exceed established engagement KPI metrics
Adhere to established outreach protocols
Accurately and properly document engagement efforts in ORBIT
Responding efficiently and accurately to calls, emails, and SMS explaining possible solutions and ensuring that clients feel supported and valued
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients as needed
Utilizing software, databases, scripts, and tools appropriately

What we offer

Growth opportunities within a human resources global leader
We prioritize learning to stay agile in an increasingly competitive business environment
We foster an open-minded environment where people spark new ideas and explore alternatives
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs
In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable

Parttime

Application Support Specialist

Novidea is looking for a skilled and results-driven technical support specialist...

Location

United Kingdom

Salary:

Not provided

Novidea

Expiration Date

Until further notice

Requirements

2+ years of customer support experience in a software/SaaS environment
Proven experience supporting Salesforce-based applications
Salesforce Administrator Certification is required
Solid technical background
Experience in corporate technical support, applying customer service principles and best practices
Experience in the insurance industry (highly advantageous)
Adept at multitasking
Capable of independent work
Thrives in a fast-paced environment and adapts to shifting priorities
Strong problem-solving skills and ability to diagnose issues in a timely manner

Job Responsibility

Providing exceptional service and support to Novidea's B2B customers across the UK and Europe via phone, Salesforce CRM, and video meetings
Engaging with customers to address inquiries, concerns, and requests related to Novidea's products and services
Gathering and analyzing customer information to accurately diagnose and resolve issues
Documenting all customer interactions and ensuring timely follow-ups
Adhering to the company's standard processes and procedures, escalating priority issues as per client business needs
Troubleshooting and supporting Salesforce-based insurance solutions for enterprise customers
Performing installations and configurations of both the Novidea system and Salesforce
Conducting training sessions for Novidea system end-users, focusing on defined CRM business processes
Creating and maintaining knowledge base articles for resolved issues to enhance self-service support
Ensuring excellent communication with customers, providing clear and timely updates on issue resolution

Fulltime

Sales Support Specialist

The Sales Support Specialist is an ongoing customer liaison for our managed serv...

Location

United States , Glastonbury

Salary:

Not provided

Kelser

Expiration Date

Until further notice

Requirements

Minimum 2 years of experience in a customer-facing sales support role
Excellent written, verbal communication, and documentation skills
Demonstrated organizational skills and proven analytical, planning, problem-solving and decision-making skills
Interest in the challenge, excitement, and responsibility of a fast-paced, growth environment
Excellent communication and customer service skills
Strong work ethic, reliability and ability to work independently and meet strict deadlines
Ability to multi-task and adapt to shifting priorities, demands and tight timelines
Ability to work autonomously with minimal direction and collaboratively as part of a team

Job Responsibility

Direct and manage projects from beginning to end, for managed services clients
Manage documentation records for customer engagements, including Statements of Work, Managed Services Provider Agreements, and Change Orders
Manage product intake for coordination and installation for the customer
Define project scope, goals and deliverables that support business goals in collaboration with senior management and appropriate stakeholders
Proactively manage changes in project scope, identify potential issues, and devise contingency plans
Develop full-scale project plans and track timelines, milestones and deliverables using provided tools
Set, manage, and communicate project expectations in a timely and concise way with team members and the client
Promote Kelser services, products, and partnerships
Track and manage contacts and opportunities within CRM
Attend trainings and certification programs as required

What we offer

Medical/Dental/Eye Care Insurance
Flexible Paid Time Off
Hybrid Work Schedule
401(k)
Profit-Sharing
Short Term/Long Term Disability Insurance
Life Insurance
Paid Holidays
Employee Purchase Program
Free Coffee

Fulltime

Talent Engagement Specialist

In this role, you will collaborate and knowledge share across the organisation a...

Location

Philippines

Salary:

Not provided

Ethos BeathChapman (EBC)

Expiration Date

Until further notice

Requirements

Driven, motivated and ambitious individuals with a passion for winning and service excellence
Prior experience from recruitment agencies, in house or RPO teams
Ability to source creatively from sources (e.g. associations, employee referral programs, social media, and internet searches)
Strong knowledge or interest in technology (RPA, AI tools)
Understanding data/market insights where data insight and decision making are the norm
Interest in the technology Recruitment industry
Basic understanding of what we do

Job Responsibility

Collaborate and knowledge share across the organisation and our client portfolios
Build collaborative relationships with key stakeholders
Be persistent in delivering a world-class service
Master new technologies, tools and ideas
Support the team to execute recruitment assignments within a specialist vertical market
Work strategically with colleagues/clients to deliver best in class recruitment solutions and managed services
Build an in-depth knowledge of the industry to provide network within market insights and insightful expertise
Build a comprehensive candidate network within assigned market
Work within deadlines to deliver hard-to-find candidates for niche vacancies

What we offer

Highly competitive base salary and commission
Flexible Work Arrangement
Luxury Incentive Trips
Mature and autonomous culture
Access to a broad variety of markets
Exposure to retained and exclusive recruitment
Access to a warm database
Access to state of the art enablement functions
Part of an extremely stable platform backed by the lucrative ‘Will Group’

Fulltime

Student Support Specialist

The Student Support Specialist provides responsive support to students by addres...

Location

United States , San Antonio

Salary:

17.00 - 19.00 USD / Hour

ACI Learning

Expiration Date

Until further notice

Requirements

At least 1-2 years of experience in a customer service or reception role, or equivalent experience
Proficient in Microsoft Office applications
Exceptional customer service skills to deliver a seamless client experience
Strong decision-making abilities, with the capacity to perform effectively under pressure and meet deadlines in a fast-paced environment
Excellent organizational skills with the capability to plan, manage, and execute daily office operations
Strong verbal and written communication skills, with the ability to engage effectively across all levels of the organization
Demonstrates the core values of the organization: accountability, customer focus, integrity, passion, resourcefulness, and teamwork

Job Responsibility

Address student inquiries related to attendance, course schedules, and academic progress
Assist with scheduling and rescheduling classes, exams, and mentorship sessions
Provide information on exam voucher policies and procedures and coordinate voucher requests
Provide tier 1 support for students related to access to content, materials, or navigation of the student portal
Manage and update student digital files in Salesforce
Process and fulfill requests for transcripts, certificates, and other documentation
Audit student attendance daily, follow up on absences or tardiness
Facilitate communication regarding reschedules and program transfers
Support students in maintaining satisfactory academic progress (SAP)
Respond to student issues, concerns, and complaints professionally

What we offer

Comprehensive medical, dental, and vision coverage starting the 1st of the month after hire date
Four weeks of paid parental or medical leave
Flexible PTO policy, sick time, and eight paid holidays
401(k) retirement plan with immediate vesting and up to 5% matching contributions
One free course each year after 90 days
Tuition assistance

Fulltime

Banking Specialist - Client Onboarding & Offering - Expert Team

As a Banking Operations Business Analyst, you will play a pivotal role in ensuri...

Location

Switzerland , Bioggio

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

Banking education, Bachelor's degree or equivalent with good knowledge of financial instruments and regulatory requirements
7+ years’ work experience in the banking industry
Excellent knowledge of Banking Operations services (e.g. Securities Operations, Cash Operations, Asset Servicing or Masterdata Management)
Project management skills to manage multiple tasks and prioritize workload effectively
Strong sense of responsibility and solutions oriented with high level of integrity and reliability
Excellent communication (verbal and written) and interpersonal skills with the ability to collaborate effectively with cross-functional teams and to deliver in a fast-paced environment
Good command of written and spoken English (any other language is a plus)
Strong Microsoft Office Suite skills
Adaptability and flexibility in case of occasional and time-limited support across locations aiming to cover specific tasks (e.g., post go-live stabilization)
Positive, pro-active, and can-do attitude with a high level of integrity and reliability

Job Responsibility

Prospect client support: Provide in-depth insights and guidance to prospective clients regarding Banking Operations services, processes, and over-arching market considerations. Understand client needs and tailor offers based on their specific requirements
Onboarding new clients: Collaborate with clients during the pre-project phase to define project scope, objectives, and deliverables. Creation of Banking Operations implementation plans and timelines
Project execution & post go-live: Lead the onboarding process, ensuring successful implementation with a smooth transition into the run operations. You are responsible for the deliverables which include the like of workshops on process business cuts, golden copy set up, user acceptance test coordination, go-live coordination, and post implementation governance
Consultancy: Leverage your deep understanding of Back-office services and the financial industry to provide consultancy to on-premises, software-as-a-service and banking operations-as-a-service Avaloq clients. Assist clients in resolving operational challenges and optimizing their front, middle or back office operations
Meet with assigned clients when needed and perform an initial assessment of a problematic situation requiring support
Drafting concise reports with recommendations and solutions with attention to a client’s wishes, capabilities and limitations
Strategic projects: Engage in strategic initiatives aimed at improving the efficiency, quality, or customer experience within banking operations
Managing relationships with clients and stakeholders
Ensure meaningful project structure and governance, and the management of key stakeholders

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Client Support & Engagement Specialist

Office Angels

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
August 08, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Client Support & Engagement Specialist

Associate Product Support Specialist

Customer Support Operations Specialist

Engagement specialist

Application Support Specialist

Sales Support Specialist

Talent Engagement Specialist

Student Support Specialist

Banking Specialist - Client Onboarding & Offering - Expert Team

Client Support & Engagement Specialist

Office Angels

Location:United Kingdom , London

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:August 08, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Client Support & Engagement Specialist

Associate Product Support Specialist

Customer Support Operations Specialist

Engagement specialist

Application Support Specialist

Sales Support Specialist

Talent Engagement Specialist

Student Support Specialist

Banking Specialist - Client Onboarding & Offering - Expert Team

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
August 08, 2025