Client Support & Engagement Specialist, Office Angels

Client Support & Engagement Specialist

Office Angels

Location:
United Kingdom, London

Category:
Customer Service

Contract Type:
Not provided

Salary:

18.00 - 20.00 GBP / Hour

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Job Description:

Are you passionate about helping clients thrive? Love working in a fast-paced, people-focused environment? This could be your next big move!

Job Responsibility:

Manage a portfolio of clients, driving employee engagement across programmes
Own and resolve client queries, working closely with frontline customer service
Understand client goals and tailor support to meet their needs
Create and edit content for campaigns and engagement initiatives
Host calls and webinars to educate clients on programme usage
Troubleshoot issues and identify opportunities to boost engagement
Collaborate with the London-based Account Director to deliver outstanding results

Requirements:

3-5 years' experience in Client Success, Support, or Relationship Management
Strong communication skills - written, verbal, and interpersonal
Proactive mindset with great problem-solving skills
Confidence using PowerPoint and Excel
Ability to juggle multiple clients and priorities with ease
A love for learning new tools and working in a fast-paced environment

What we offer:

Be part of a vibrant, supportive team
Make a real impact and grow your career
Enjoy flexible remote working
Potential to go permanent

Additional Information:

Job Posted:
August 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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