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Client Support Coordinator

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Office Angels

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Location:
United Kingdom , Exeter

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Category:

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Contract Type:
Not provided

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Salary:

26000.00 - 33000.00 GBP / Year

Job Description:

As a Client Support Coordinator, you will play a crucial role in ensuring that client queries and requests are handled accurately and efficiently. Working within a team you will act as a first point of contact from a variety of clients from commercial banking to wealth management and private investors. The role is predominantly phone based, with general administration support required.

Job Responsibility:

  • Handle incoming calls and respond to internal and external client inquiries related to account balances, statements, and transactions
  • Obtain remitting details for processing and complete FX deal tickets as needed
  • Process internal transfers and ensure all payment process requirements are met
  • Address card-related queries, including activation requests, PIN reminders, and unauthorised card transactions
  • Handle client payment requests, ensuring adherence to company procedures
  • Provide support for Online Banking and Mobile App queries, password resets, and online payment verifications
  • Assist with cheque queries, stop cheque requests, and standing order and direct debit inquiries
  • Manage amendments to static data, including address changes
  • Process other requests such as audit letters and tax certificates
  • Maintain client records, ensuring efficient archiving and filing
  • Handle clients' complaints and errors promptly, following the established process

Requirements:

  • Experience in delivering excellent customer care, preferably in a bank / finance setting
  • Education A Levels or equivalent
  • Ability to provide a high level of client service
  • Strong numeracy, literacy, and computer skills
  • Knowledge of savings, banking, or financial services is desirable
  • Previous experience in a client-facing role within the financial sector preferred but not essential
  • Ability to work effectively within a team environment
  • Excellent verbal and written communication skills
  • Strong organisational and time management skills
  • Ability to maintain confidentiality and exercise discretion
  • High level of accuracy and attention to detail
  • Willingness to learn various banking systems and tasks
  • A positive and can-do attitude

Nice to have:

  • Knowledge of savings, banking, or financial services
  • Previous experience in a client-facing role within the financial sector
What we offer:
  • Competitive salary
  • Pension and holiday allowance
  • Private health cover
  • Discretionary bonuses
  • Progression opportunities

Additional Information:

Job Posted:
June 04, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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