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As part of our Customer Care Community team whose mission is to be the voice of our community users within Deezer, your role will be to grow the Deezer Community and facilitate two-way communication between users and Deezer teams. You will be reporting to the customer experience manager, collaborating with all teams around Deezer, especially Product and Engineering.
Job Responsibility:
Grow your own Community
Coordinating moderation ensuring that Deezer customers receive the necessary support via the Deezer Community
Escalate critical issues to the appropriate departments
Produce marketing content to promote Deezer and generate user engagement
Analyse and report on common user feedback trends within the community
Report on the performance and activity of the Deezer community
Manage “Deezer Legends” program
Requirements:
Immaculate written and spoken English
Immaculate written and spoken French
Previous experience working in a customer support environment
Experience communicating one to many and can effectively communicate in any medium
Open to new ideas, you focus on the positives and moving forward
You enjoy creating exciting and engaging content
Experience growing and managing communities
Knowledge of mobile and digital technology
What we offer:
A Deezer premium family account for free
Access to gym classes
Join over 70 Deezer Communities to connect beyond your day-to-day work, share passions, learn from each other and #Belong
Deezer parties several times a year and drinks every thursday
Mental health and well-being support from Moka.Care
Allowance for sports, travelling and culture
Meal vouchers
Great offices always located in dynamic and attractive districts, whether in Paris, London or Sao Paulo!