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Client Support Community Manager

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Deezer

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Location:
United Kingdom , London

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As part of our Customer Care Community team whose mission is to be the voice of our community users within Deezer, your role will be to grow the Deezer Community and facilitate two-way communication between users and Deezer teams. You will be reporting to the customer experience manager, collaborating with all teams around Deezer, especially Product and Engineering.

Job Responsibility:

  • Grow your own Community
  • Coordinating moderation ensuring that Deezer customers receive the necessary support via the Deezer Community
  • Escalate critical issues to the appropriate departments
  • Produce marketing content to promote Deezer and generate user engagement
  • Analyse and report on common user feedback trends within the community
  • Report on the performance and activity of the Deezer community
  • Manage “Deezer Legends” program

Requirements:

  • Immaculate written and spoken English
  • Immaculate written and spoken French
  • Previous experience working in a customer support environment
  • Experience communicating one to many and can effectively communicate in any medium
  • Open to new ideas, you focus on the positives and moving forward
  • You enjoy creating exciting and engaging content
  • Experience growing and managing communities
  • Knowledge of mobile and digital technology
What we offer:
  • A Deezer premium family account for free
  • Access to gym classes
  • Join over 70 Deezer Communities to connect beyond your day-to-day work, share passions, learn from each other and #Belong
  • Deezer parties several times a year and drinks every thursday
  • Mental health and well-being support from Moka.Care
  • Allowance for sports, travelling and culture
  • Meal vouchers
  • Great offices always located in dynamic and attractive districts, whether in Paris, London or Sao Paulo!
  • Hybrid remote work policy

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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