Client Support Associate Job at Robert Half (Bloomington)

Client Support Associate

Robert Half

Location:
United States , Bloomington

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Client Support Associate to join our team in Bloomington, Minnesota. In this role, you will be responsible for assisting clients with inquiries, supporting program administration, and providing first-line technical support for our portals. This position requires excellent communication skills and the ability to manage multiple tasks efficiently while ensuring client satisfaction.

Job Responsibility:

Coordinate meetings with clients
Provide technical support for clients and internal departments
Manage front desk dealing with clients coming in and answering phones
Handle incoming client calls, responding to inquiries about account updates while ensuring issues are directed to the appropriate internal teams
Collaborate closely with the client service team to ensure seamless handling of client requests and escalations
Maintain a calm and detail-oriented approach when managing urgent or demanding client situations
Assist clients with basic questions, providing contact information or instructions on using online resources as needed
Perform light front desk duties, including greeting occasional visitors and managing administrative support tasks
Help ensure smooth office operations by coordinating with various departments and maintaining organized workflows
Take ownership of learning internal policies and procedures to provide accurate and effective assistance to clients

Requirements:

Minimum of 1 year of experience in customer service or a related field
Strong communication skills, both verbal and written, with the ability to manage client interactions professionally
Proficiency in handling inquiries and transferring calls to appropriate departments
Basic technical aptitude to assist clients with portal navigation and address common issues
Ability to remain calm and composed under pressure when managing client concerns
Familiarity with administrative tasks and office operations
Collaborative mindset with the ability to work effectively within a team-oriented environment
Organizational skills to manage multiple responsibilities and maintain accurate records

What we offer:

medical
vision
dental
life and disability insurance
company 401(k) plan

Additional Information:

Job Posted:
March 21, 2026

Work Type:

On-site work

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