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Client Support Analyst

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360 Resourcing Solutions

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Location:
Philippines , Makati City

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At Etrading Software, you’ll be part of the team that designs and builds high-performance, low-latency systems used by global financial institutions, including Fortune 500 banks - across Europe, the UK, and beyond. This role is ideal for someone who enjoys solving real-world problems, and wants to contribute to a stable, high-impact platform at the core of global finance.

Job Responsibility:

  • Respond promptly and professionally to client inquiries via phone, email, and tickets using Jira Helpdesk Ticketing and Salesforce systems
  • Collaborate closely with the technical support team to ensure accurate and timely responses to client needs
  • Act as a liaison between clients and the technical team, providing updates and relaying information effectively
  • Document and track client interactions, ensuring comprehensive and accurate records
  • Assist in troubleshooting non-technical issues by providing clear explanations and solutions to clients
  • Identify trends in client inquiries and provide feedback to improve processes and client satisfaction
  • Contribute to the creation of client-facing documentation, such as guides and resources
  • Strive to provide exceptional customer service, addressing client concerns and ensuring their needs are met

Requirements:

  • 3+ years of progressive experience in a similar role and capacity
  • Strong knowledge and experience using Zendesk, Jira Helpdesk Ticketing and Salesforce systems
  • Excellent communication skills, both verbal and written
  • Customer-centric mindset with a commitment to providing outstanding support
  • Detail-oriented with the ability to document and track interactions accurately
  • Collaborative team player who can work effectively in a fast-paced environment
  • Ability to manage multiple tasks and prioritize effectively
  • A proactive approach to problem-solving and issue resolution
  • Willingness to learn and adapt to new processes and technologies

Nice to have:

  • Previous experience in customer support or client-facing roles
  • Familiarity with financial industry practices and terminology
  • Experience with other customer support platforms or CRM systems
  • Strong organizational and time management skills
What we offer:
  • No micromanagement
  • No daily commutes
  • Hybrid setup (2x onsite per month)
  • GPTW-certified
  • Access to certifications, training, and clear career paths

Additional Information:

Job Posted:
January 06, 2026

Work Type:
Hybrid work
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