Client Support Administrator Job at Amentum (Warsaw)

Job Description

Primarily responsible for Client Support Administrator (CSA) duties on the .MIL system per Air Force Instructions (AFIs), DOD Directives, Performance Work Statement (PWS), Standard Operating Procedures (SOPs) and Work Instructions (WIs). Also responsible for supporting the daily help desk operations of information systems. This includes maintaining the network, PCs, and servers. Accounting for all computer hardware and software, and providing technical expertise on hardware, software, and user issues. Coordinates Site IT operational functions with primary help desk responsibility for hardware, software, network, and computer security systems. Ensures compliance with Performance Work Statement (PWS) and Quality Management System (QMS).

Job Responsibility

Performs the complete range of computer services (to include researching costs and recommending selection of hardware and software, installation of new hardware and software, relocation of network hardware, and virus cleansing)
Responsible for maintaining in-house PC based software solutions
Assists with the analysis, design, and implementation of LAN/WAN requirements
Manages controls and accounts for all .MIL (where permissible) and .COM computers (PC and server) hardware and software
Provides help desk support for .MIL installations coordinating with the local military IT/Communications staff
Controls and monitors Internet access and assists in enforcing discipline in its use
Performs other duties as capabilities and requirements dictate
Ensures all work is completed to appropriate quality standards
Performs other duties as assigned

Requirements

Must be eligible to obtain and maintain a US Secret Security Clearance
Must be proficient in the use of personal computers and Windows Operating System and Microsoft Office to include as a minimum Power Point, Excel, and Word programs
Must have extensive knowledge of industry-standard software and peripherals, and a strong working knowledge of PCs, network, and communications systems
Ability to convey complex hardware/software issues to non-computer-oriented personnel required
Ability to effectively interact with co-workers required
Ability to innovate and exercise sound judgment in defining and resolving complex and difficult tasks required
Must possess a valid home country driver's license and ability to obtain host nation driver's license
High School diploma or equivalent required
Minimum one year in a responsible MIS position that required system analysis and troubleshooting required
Security + Certification or equivalent as per the Air Force requirements is required
Must be Computer System Administrator (CSA) Certified by USAF A6/NOSC
Three years clerical/administrative experience required
Must have authorization to work in host country
A bachelor's degree plus 3 years of recent specialized experience, OR
An associate's degree plus 7 years of recent specialized experience, OR
A major certification plus 7 years of recent specialized experience, OR
11 years of recent specialized experience

Nice to have

Associates degree or higher in Computer Science or Information Technology is preferred
Experience with Microsoft Office and programming languages is desired

What we offer

Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance
Living Quarter Allowance

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Client Support Administrator

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