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Client Support Administrator

dacbeachcroft.com Logo

DAC Beachcroft

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Location:
United Kingdom , Leeds

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a proactive and detail‑driven Client Support Administrator to join our fast‑paced Retail & Consumer Claims Handling team at CSG. Based in Leeds, this is an exciting 6‑month fixed‑term opportunity to become part of a team that keeps things moving and delivers an exceptional service to our clients.

Job Responsibility:

  • Provide a timely, professional and high-quality service to our clients in the management of claims
  • Assist with the day to day running of a client account with a particular focus on data entry and data accuracy
  • Ensure work is carried out effectively to meet the needs of the clients and the commercial requirements of the firm with adherence to internal and client SLAs and KPIs
  • Assisting with matter set up on our case management system
  • Assisting with MI management ensuring accuracy with the data
  • Liaising with opponent representatives and other third parties (predominately via phone calls)
  • Referencing and triaging post via a shared email inbox
  • Other administrative duties, as required

Requirements:

  • Proven experience in administration
  • Hands‑on experience managing and organising files
  • Confidence in making and receiving calls, with a professional telephone manner
  • Strong IT skills, including working knowledge of Excel (formulas, pivot tables, look‑ups) and the ability to handle basic data analysis
  • Exceptional attention to detail
  • Strong organisational skills with the ability to prioritise and adapt to shifting workloads
  • The confidence to work independently and use your initiative
  • A collaborative mindset and the ability to work effectively within the claims team
  • Clear and positive communication skills, with an enthusiastic approach to your work

Nice to have:

  • Experience using finance systems
  • Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive)
What we offer:
  • High levels of flexibility and a great work life balance
  • A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
  • Opportunities for growth and progression including professional funding
  • In person and remote social events
  • Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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