Client Support Account Manager Job at Brook-St Hiredonline (Sevenoaks)

Customer Support Admin / Account Manager

Are you a natural communicator with a knack for solving problems and a passion f...

Location

United Kingdom , Burgess Hill

Salary:

30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication and problem-solving skills
Ability to multitask and thrive in a fast-paced environment
Previous experience in a customer-facing or logistics admin role
Confident with MS Office tools (Excel, Word, PowerPoint)
A sharp eye for detail and a proactive, can-do attitude

Job Responsibility

Managing and processing customer orders via internal systems and online portals
Coordinating with global teams across warehouse, sales, and quality departments to ensure seamless order fulfilment
Investigating and resolving customer claims and returns with efficiency and care
Keeping a close eye on urgent and complex orders to ensure timely delivery
Assisting demand planning teams with forecasting and order trends
Building strong relationships and keeping clients informed every step of the way

What we offer

Be part of a collaborative, international team
Enjoy the flexibility of hybrid working
Work in a supportive environment where your ideas and contributions matter
Onsite parking makes commuting so much easier
Real opportunity to go permanent and grow your career

Fulltime

Sales Support Account Manager

Fantastic opportunity to join a dynamic, friendly, and ambitious team in a fast-...

Location

United Kingdom , London

Salary:

28000.00 - 32000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Some prior office or customer-facing experience
Confident communicator with strong written and verbal skills
Able to manage multiple priorities and stay organised under pressure
Good basic IT skills (Microsoft Office, particularly Excel)
Proactive, detail-oriented, and keen to learn
Positive, resilient, and ready to contribute to a collaborative team culture

Job Responsibility

Preparing quotes and proposals based on client requirements
Creating presentations and bid documents to support the sales team
Completing and processing order information with attention to detail
Liaising with manufacturers and suppliers to resolve queries
Developing strong product knowledge
Attending occasional client and project meetings with the sales team
Supporting logistics and finance teams where required

What we offer

Paid travel to and from work
Annual bonus
Hybrid working: up to 2 days per month WFH, with full equipment provided
Excellent training and career development
A fun, energetic office environment with regular socials

Fulltime

PR Account Manager or PR Senior Account Manager

Spa Communications is an award-winning PR, Podcasting, Content Marketing and Soc...

Location

United Kingdom , Tunbridge Wells

Salary:

Not provided

Spa Communications

Expiration Date

Until further notice

Requirements

A minimum of 2-4 years’ experience in professional client relationship management, either in an agency or in-house
Strong book of B2B technology, IT, Channel and national media contacts
High levels of communication – both presentation, verbal and written skills
A passion for the media, including, PR and social media
The ability to plan, budget and strategise at a senior level
A persuasive and confident approach to creative projects
Effective team management capabilities
A keen attention to detail and budgetary restraints
Full awareness of creative processes and techniques, including digital platforms
An ability to demonstrate return on investment (ROI) to senior client stakeholders

Job Responsibility

Managing the cornerstone agency client
Liaising with client marcoms on press campaigns, creative projects and PR solutions
Briefing and updating the client on press campaigns
Analysing PR coverage and providing feedback to the client
Maintain a high level of performance on all deliverables
Ensure strong planning, service delivery and maintain a solid client/agency relationship
Support the agency’s new business and growth strategy
Execute duties and assignments as directed in compliance with objectives, KPIs and budgets
Act as the main point of contact internally to Account Directors and other senior management stakeholders
Developing industry, sector and product-focused PR campaigns

What we offer

Competitive pay
Health insurance package upon successful completion of probation
50% off Pure, Virgin Active or Nuffield Health Gyms via Vitality
Hybrid working environment
Company pension scheme
Personal development and opportunities to attend training courses
Up-to five weeks paid paternity leave for new Dads
20 days annual leave, plus Christmas Eve to January 2nd off each year at the Directors discretion
Birthdays off
Bank Holidays observed

Fulltime

Client Accounting and Advisory Services Manager

We have an opportunity for a full-time Client Accounting and Advisory Services (...

Location

United States , Grand Rapids

Salary:

Not provided

H&S Companies, CPAs & Business Advisors

Expiration Date

Until further notice

Requirements

Bachelor’s degree in accounting or related field
Actively licensed CPA or EA
3+ years’ experience in a public accounting environment
5+ years’ experience of industry experience
Familiarity with Ultra Tax, SurePrep, Accounting CS, QuickBooks (online or desktop) is preferred, but not required

Job Responsibility

Execute monthly close procedures and deliverables to clients based on the accrual basis of accounting
Prepare various financial statements, including consolidated income statements, balance sheets and statement of cash flows
Calculate, interpret, and communicate KPIs from clients’ financial statements, identifying positive and constructive trends
Plan and manage basic engagements, including on-boarding and client delivery phases
Lead and manage other team members, including mentoring in professional development, guiding and teaching through technical challenges, and maintaining our firm’s core values
Seek to identify new advisory opportunities and propose additional services to existing clients
Support drafting proposals and other documents explaining proposed solutions for clients
Create, analyze, and present financial results directly to the client. You will work with clients to understand their financial position and strategically plan based on regularly scheduled meetings
Apply our processes, system, technology, and resources to manage workflow and ensure proper documentation of workpapers
Support special project requests from clients, including but not limited to cost studies, breakeven analysis, budget preparation, cash flow projections and other services

Fulltime

Client Service Billing Account Manager

We are seeking a proactive and detail-oriented Client Service Billing Account Ma...

Location

Taiwan

Salary:

Not provided

Perion

Expiration Date

Until further notice

Requirements

Hands-On Billing Experience: Proven track record managing media billing and/or reconciliation workflows
Digital Advertising Knowledge: Experience with digital advertising platforms, particularly in DOOH, programmatic, or media buying, is highly valued
Systems Expertise: Familiarity with Salesforce, SAP, or Netsuite is a significant asset
Change Management: Passionate about optimizing and streamlining operational workflows
Organizational Excellence: Exceptionally organized, detail-oriented, and committed to billing accuracy
Communication Skills: Strong written and verbal communication skills, confident when liaising with internal teams and external partners
Language Skills: Spanish-speaking skills are a plus, particularly for Americas region roles

Job Responsibility

Primary Contact for Billing Inquiries: Act as the first point of contact for client billing-related questions, providing timely, effective support
Collections & Payables Support: Monitor and communicate the status of collections and payables to clients with clarity and transparency
Invoicing Expertise: Become the subject matter expert on PSA/invoicing nuances and special requirements for buyers and publishers, building reference materials for quality assurance (QA)
Data Accuracy: Ensure the accuracy and integrity of data dumps used in billing and invoicing workflows
Invoice Pre-Approval: Review and pre-approve invoices to uphold high quality standards before client delivery
Escalation Support: Collaborate with the Billing Manager to resolve billing escalations promptly and professionally
Regional Coverage: Act as the dedicated billing resource for your assigned region, addressing local market-specific needs within the DOOH division

Technical Engagement Manager / Account Manager

The Technical Engagement Manager (TEM) plays a key role in the delivery of clien...

Location

United States , New York

Salary:

150000.00 - 180000.00 USD / Year

EvolutionIQ

Expiration Date

Until further notice

Requirements

3+ years experience in account and project management, with a proven track record of delivering solutions while meeting external client deadlines
Ability to balance client needs with budget and capacity
Effective communication skills across teams with both technical and non-technical people
along with strong ability to communicate complex problems
Proficiency in data analysis and manipulation with Excel and other analytical tools
Background working with data, as an analyst, consultant, or in a client management capacity
Extreme self-starter and self-motivator, holds self to extremely high standards, and inspires others to do the same
Ability to handle the ups and downs of early startup life
Enthusiasm for team work and pair work
Kind, empathetic, polite and professional

Job Responsibility

Provide quality technical & business service delivery for a select group of clients, provide backup support to Senior TEM’s on top-tier client accounts as needed. Ensure that we are tracking towards client renewal or expansion
Provide day to day project management and delivery of EvolutionIQ solutions for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
Participate in internal & customer-facing conference calls, demonstrations, and presentations. Advocate for the client and provide an “outside in” perspective
Support other business and operational development initiatives, as required
Develop a good understanding of insurance claims data and EvolutionIQ’s solution capabilities
Weekly status updates and escalate project risks to clients and the delivery team
Document client business rules, requirements and processes and ensure proper configuration of the platform

What we offer

Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching
Additional family, wellness, and pet benefits
Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers)
Flexible schedule for new parents returning to work
Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend
$1,000/year for each employee for professional development
Opportunities for tuition reimbursement
Annual bonus plan
Company equity plan (RSUs)

Fulltime

Senior Account Executive (Junior Account Manager)

In this exciting role you will be working directly with some of our most high pr...

Location

Germany , Berlin

Salary:

Not provided

Influencer

Expiration Date

Until further notice

Requirements

You must speak German and English fluently
Passion for creators and very familiar with platforms such as TikTok, Instagram & Snap
Experience being organised and meticulous about meeting deadlines with excellent attention to detail
High energy and ability to multitask, with a real ability to quickly prioritise across several projects
A proven team player, with a proactive and positive approach to achieving goals and supporting the work of others
Able to build strong rapport and relationships both internally and externally
The ability to remain calm under pressure
Not afraid to roll the sleeves up and get involved with day-to-day tasks when required
Strong negotiation, presentation and communication skills

Job Responsibility

Support with the day-to-day management of creator and branded content campaigns, with a focus on key social platforms
Reviewing creator content to ensure it meets campaign briefing requirements and expectations
Develop expert knowledge of the creator community
Responsible for building and nurturing relationships with creators, and managing comms with creators and talent management agencies
Support the campaigns team with strategic creator research, vetting, sourcing and outreach ensuring relevancy and diversity
Oversee and manage campaigns via our platform, Waves, including brief & content uploads and creator payments
Ensuring all campaigns are set up correctly across platforms including TikTok Creator Marketplace, TikTok Creative Exchange and Monday.com
Supporting Account Managers and Senior Account Managers with daily campaign statuses and updates
Work on end-of-campaign reports alongside Account Managers and Senior Account Managers to ensure we exceed client expectations
Support with partner events and workshop initiatives

What we offer

Private Healthcare & Pension - full medical coverage and pension scheme
23 Days Annual Leave - plus 10 public holidays, end-of-year closure, and birthday off
Hybrid & Flexible Working - work from home 2 days/week plus work from anywhere up to 4 weeks per year
Enhanced Parental Leave
Learning & Development - dedicated resources for career growth plus Employee Assistance Programme for wellbeing support

Fulltime

Client Services Manager

Gummicube is looking for a dedicated Client Services Manager to lead our award-w...

Location

United States

Salary:

120000.00 - 130000.00 USD / Year

Airship

Expiration Date

Until further notice

Requirements

5+ years in account management or client services roles at a Digital Marketing Agency (or similar environment)
3+ years in leadership roles managing client services or account management teams
3+ years of marketing or advertising experience (SEO, paid marketing, performance marketing)
Experience managing enterprise accounts with contract values of $1M+ annually
Proven track record of achieving 95%+ net revenue retention in enterprise segments
Advanced Excel/Google Sheets expertise for data analysis and reporting
Experience with enterprise CRM platforms (Salesforce, HubSpot, etc.)
Project management expertise with complex, multi-phase enterprise implementations
Executive presence with ability to present to C-suite stakeholders
Strong emotional intelligence and conflict management skills

Job Responsibility

Oversee your immediate team of coordinators and day-to-day operations focused on enterprise customer success
Lead either our Account Management team focused on client relationship management or our Strategy team focused on strategic account planning
Collaborate cross-functionally with marketing, data, and creative teams to plan and support complex client needs for large accounts
Serve as liaison between the Accounts & Client Services team and Executive Leadership
Onboard and continuously train teams on Gummicube technologies, methodologies, strategies and implementation of process and compliance requirements for enterprise-level service delivery
Meet weekly with Coordinators and Sr. Coordinators to understand account performance, offering insights and guidance with strategy focused on customer success outcomes
Create cadences of account reviews, working with team members to identify areas of improvement and upsell/cross-sell opportunities across enterprise accounts
Act as the client's first line of support behind account owners, able to negotiate deliverables and timing within reason based on complex enterprise client demands and team turnarounds
Report relevant metrics and relationship notes to Executive Leadership including customer health scores, expansion opportunities, and retention risks
Analyze trends and execute marketing strategies aligned with short and long-term objectives to drive customer expansion and retention

What we offer

Equity is also offered with this role
Robust benefits package as part of our Total Rewards approach to compensation

Fulltime

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Client Support Account Manager

Job Description

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