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DayOne Logo DayOne · Customer Service

Client Success

Vietnam, Ho Chi Minh City · Job Posted January 26, 2026
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Job Description

We are looking for a highly skilled and experienced Customer Success who can communicate fluently or natively in English. This role is crucial in delivering excellent support experiences to our international clients.

Job Responsibility

  • Handle customer inquiries and resolve issues via phone, email, or live chat in English
  • Act as a liaison between customers and internal teams to ensure smooth resolution of issues
  • Document support tickets accurately and provide timely follow-ups
  • Mentor and support junior team members, promoting best practices
  • Provide feedback to the product or technical teams based on customer interactions
  • Contribute to the development of internal knowledge bases and FAQs

Requirements

  • Proven experience in customer service, ideally in a senior or lead role (CSE level 6–9 or equivalent)
  • Excellent command of spoken and written English is required
  • Strong problem-solving skills and attention to detail
  • Ability to work independently and collaboratively
  • Flexibility to work in different time zones if needed

Nice to have

  • Experience in SaaS, e-commerce, or tech-related customer support
  • Additional language skills are a plus
  • Background in training or onboarding new customer service staff

What we offer

  • Social and unemployment insurance coverage as per Vietnamese Labor Law
  • Bao Viet Insurance
  • Annual leave entitlement in accordance with the Vietnamese Labor Law
  • 13th-month salary and annual salary review
  • Bonuses for public holidays
  • Monthly team-party activities
  • Skill development through e-learning, workshops, and more
  • Office perks including fruit, tea, and coffee, birthday gifts, and access to books
  • Access to a PlayStation 5 gaming console in the office
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