Client Success Technical Specialist Job at Fever (Mexico City)

Client Success Technical Specialist

We are looking for a B2B SaaS Client Success Technical Manager to join our Busin...

Location

United Kingdom

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Experience in customer support, ideally in a SaaS environment
Confident troubleshooting technical issues with a hands-on mindset
Fluent in English (written and spoken)
Tech-savvy, detail-oriented, and focused on client experience
Comfortable working cross-functionally with internal teams
Valid driver’s license for occasional on-site support

Job Responsibility

Be the go-to person for clients when it comes to technical support, platform usage, and troubleshooting
Manage daily client requests, from incident resolution to platform configuration and data exports
Provide onboarding, training, and ongoing support to help clients get the most out of Onebox
Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience
Support on-site operations during live events when needed
Play a key role in driving customer satisfaction and identifying opportunities for improvement

What we offer

Have a real impact on the company's growth and evolution
Great work environment with a young, international team of talented people to work with
40% Discount on all events on Fever
Health and life insurance
20 days per year as holidays
Possibility of remote working from home

Fulltime

Client Success Technical Specialist

We are looking for a B2B SaaS Client Success Technical Manager to join our Busin...

Location

France

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Experience in customer support, ideally in a SaaS environment
Confident troubleshooting technical issues with a hands-on mindset
Fluent in English and French (written and spoken)
Tech-savvy, detail-oriented, and focused on client experience
Comfortable working cross-functionally with internal teams
Valid driver’s license for occasional on-site support

Job Responsibility

Be the go-to person for clients when it comes to technical support, platform usage, and troubleshooting
Manage daily client requests, from incident resolution to platform configuration and data exports
Provide onboarding, training, and ongoing support to help clients get the most out of Onebox
Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience
Support on-site operations during live events when needed
Play a key role in driving customer satisfaction and identifying opportunities for improvement

What we offer

Have a real impact on the company's growth and evolution
Great work environment with a young, international team of talented people to work with
40% Discount on all events on Fever
Health and life insurance
20 days per year as holidays
Possibility of remote working from home

Fulltime

Bilingual technical customer success specialist

Location

Japan , Tokyo

Salary:

4000000.00 - 5000000.00 JPY / Year

Randstad

Expiration Date

November 30, 2027

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field
2+ years of experience in product or project management within the tech industry
Experience managing client support activities (onboarding, inquiry handling, troubleshooting)
Proven ability to learn and understand detailed technical specifications
Strong product and customer-oriented mindset
Excellent communication and interpersonal skills
Proficiency in Japanese (fluent level) and English (business level)

What we offer

Visa Sponsor
Free Meals
食堂

Client Success Manager

We are seeking an experienced Client Success Manager (CSM) to join our growing t...

Location

Singapore , Singapore

Salary:

Not provided

Addepar

Expiration Date

Until further notice

Requirements

Several years of experience in financial services, fintech, or SaaS, preferably in a client-facing role such as Client Success, Relationship Management, or Implementation
Strong understanding of the investment and wealth management landscape in Southeast Asia, including client workflows, regional challenges, and operating norms
Proven ability to build and deepen client relationships, with a history of driving strong adoption, advocacy, and satisfaction metrics
Confident communicator with the ability to engage senior stakeholders and influence across client and internal teams
Comfortable working independently and navigating ambiguity in a fast-paced, entrepreneurial environment
Analytical mindset with the ability to distill complex problems into clear action plans
Familiarity with MAS regulations and PDPA, particularly in the context of financial data handling, is a strong advantage
Bachelor’s degree required
a background in finance, economics, or a technical discipline is a plus
Willingness to travel within the region as client needs dictate

Job Responsibility

Develop deep expertise in the Addepar platform and apply it to your clients’ needs, workflows, and strategic goals
Build and execute tailored client success plans, identifying opportunities to drive adoption, product expansion, and long-term partnership growth
Lead regular touchpoints and strategic business reviews to ensure clients stay informed on platform capabilities, roadmap updates, and usage insights
Partner with Account Managers and Product Specialists to identify new commercial opportunities, including product cross-sells, new integrations, or advisory support
Serve as the voice of the client internally, advocating for regional feature needs, surfacing product feedback, and collaborating across Product, Engineering, and Services teams
Help design scalable client success processes for the Singapore and broader APAC market, supporting our growing regional footprint
Ensure awareness of and adherence to regulatory requirements and local norms, including MAS guidelines and Singapore’s Personal Data Protection Act (PDPA), particularly in areas like data privacy, client reporting, and cross-border engagement

What we offer

Global flexible workforce model
Equal opportunity employer
Reasonable accommodation for individuals with disabilities

Fulltime

Client Success Manager

We are seeking an experienced Client Success Manager (CSM) to join our growing p...

Location

Brazil , São Paulo

Salary:

Not provided

Addepar

Expiration Date

Until further notice

Requirements

3+ years of experience in financial services, fintech, or SaaS, ideally in a client-facing function such as Client Success, Relationship Management, or Implementation
Solid understanding of Brazil’s wealth and asset management ecosystem, including common workflows, market dynamics, and client expectations
Proven track record of building strong client relationships and driving measurable outcomes in adoption, retention, and satisfaction
Excellent communicator, comfortable engaging senior stakeholders and influencing across technical and business audiences
Self-starter with strong organizational skills and the ability to work effectively in a fast-paced, entrepreneurial environment
Analytical thinker with the ability to diagnose client challenges and develop clear, actionable solutions
Familiarity with CVM and Bacen regulations or financial data management standards in Brazil is highly valued
Bachelor’s degree required
studies in Finance, Economics, Business Administration, or Technology are a plus
Fluency in Portuguese and English is required

Job Responsibility

Develop deep expertise in the Addepar platform and apply it to your clients’ needs, workflows, and strategic goals
Build and execute tailored client success plans, identifying opportunities to drive adoption, product expansion, and long-term partnership growth
Lead regular touchpoints and strategic business reviews to ensure clients stay informed on platform capabilities, roadmap updates, and usage insights
Partner with Account Managers and Product Specialists to identify new commercial opportunities, including product cross-sells, new integrations, or advisory support
Serve as the voice of the client internally, advocating for regional feature needs, surfacing product feedback, and collaborating across Product, Engineering, and Services teams
Help design and scale client success processes suited to Brazil and Latin America, aligning with Addepar’s global standards while adapting to regional expectations
Ensure compliance with local regulations and data privacy norms, including LGPD (Lei Geral de Proteção de Dados), especially in areas related to financial data handling, client reporting, and cross-border collaboration

What we offer

Reasonable accommodation for individuals with disabilities

Fulltime

Jams Customer Success Specialist

We are seeking a Customer Service Specialist to join our IT department in our MD...

Location

United Kingdom , Manchester

Salary:

Not provided

MDPI

Expiration Date

Until further notice

Requirements

A Bachelor's degree in any discipline
Confident in IT tools and systems
Proficient in Microsoft Office 365
Excellent attention to detail
Flexible and able to manage multiple tasks effectively
Eager to learn and grow
A proactive, can-do attitude with a positive outlook

Job Responsibility

Manage support requests from JAMS users, solving issues as the first line of support and escalating bugs or complex problems to the technical team
Assist JAMS customers with system configuration and respond to inquiries on how to best utilise the JAMS application to achieve their desired outcomes
Create knowledge-based articles, release notes and other product documentation helping out users to better understand JAMS and stay informed about updates and new features
Collaborate with the Engineering team by filing Jira tickets for bugs or simple changes, and support the QA team in testing and validating new functionalities
Respond to inquiries from potential leads regarding the product, pricing, and demo requests
Organize and conduct product demonstrations to showcase JAMS to prospective clients
Maintain lead contact data in the CRM system (HubSpot)
Prepare quarterly invoices for JAMS customers and forward them to the Billing team
Support the onboarding of new users through targeted emails and in-app notifications
Monitor files and issues related to production services provided to JAMS customers

What we offer

Focused in-house training in editing scholarly content according to MDPI’s conventions by experienced editors
Performance-based quarterly bonuses
Clear progression pathways
Flexible Working Times
Twenty-five days of annual leave, in addition to bank holidays, paid leave for medical appointments, and days off for special circumstances such as moving house or getting married
Bupa Health Cash Plan
Access to our benefit platform “Perkbox”, which provides a range of discounts across various retailers such as food, drinks, tech, travel and more
Cyclescheme and Techscheme
Socials
Convenient Transportation Links

Fulltime

SASE Technical Sales Specialist

Sales Specialists & Consultants are product, services, software or solution spec...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or Bachelor’s degree preferred
Demonstrated success in achieving progressively higher quota
Extensive vertical industry knowledge required
Typically 5-8 years advanced sales experience required
Deep technical knowledge of products offerings as well as competitor’s offerings
Understands the industry and market segment in which key accounts are situated
Negotiates and drives deals to ensure successful closes and high win rate
Broad understanding of the customer needs
Leadership and initiative in successfully driving specialty sales in accounts
Translate product knowledge into customer’s added business value

Job Responsibility

Seek out new opportunities and expands and enhances existing opportunities to build and manage the pipeline in specialty area
Maintains technical knowledge of competitors in account to strategically position the company’s products and services better
Develop pursuit plans and manage the pipeline to ensure alignment with account managers
Establish a professional, working, and consultative, relationship with the client, by developing a core understanding of the unique business needs of the client within their industry
Contributes to technical proposal development, negotiations and deal closings
Work closely with and supports account team, providing technical expertise and support, and participating in client engagements up to C- level engagements for more complex solutions in smaller accounts
Interface with both internal and external/industry experts to anticipate customer needs, facilitate and present solutions development
Build sales readiness and reduce client learning curve through effective knowledge transfer in area of specialization

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Technical Support Specialist

Silvus is seeking a Technical Support Specialist who will report to the Director...

Location

United States , Los Angeles

Salary:

27.00 - 30.00 USD / Hour

Silvus Technologies (International)

Expiration Date

Until further notice

Requirements

A minimum of an Associate's degree is required
At least 2 years of relevant experience supporting a sales/products team in a technology-related or manufacturing field
Prior experience in a fast-paced office environment, with experience in meeting multiple deadlines
Highly proficient in Microsoft Office and Google Suite (Gmail/Outlook, Excel, Word, PowerPoint)
Excellent and effective oral and written communication
Possess keen attention to detail, with the ability to be accurate, flexible, and reliable
Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts
All employment is contingent upon the successful clearance of a background check

Job Responsibility

Responsible for supporting the team in maintaining product entries in the Zoho CRM system, including, but not limited to, updating records, creating new entries, obsoleting products, etc
Create/Generate Zoho reports concerning product sales/shipments, development status, and similar reports as directed
Maintain/Update the expansive Confluence presence for products, including consolidating information, reorganizing for clarity and usefulness, removing outdated content, and adding new content with input from team members
Rebrand/Format data sheets, cable diagrams, and similar documents from manufacturing formats to customer-releasable formats
Support maintaining/updating our product catalog in partnership with the marketing team
Coordinate end-of-line product tracking internally and related product communications with sales and other departments
Support team email communications with other departments, vendors, and customers concerning inquiries, escalating them as necessary, and ensuring their timely follow-up and resolution
Assist with ad-hoc tasks assigned by team members/leads/managers to support the team as necessary

Fulltime

Client Success Technical Specialist

Fever

Location:
Mexico , Mexico City

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 01, 2025

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