Client Success Technical Specialist Job at Fever (Mexico City)

Client Success Specialist

Are you motivated to participate in a dynamic, multi-tasking environment? Do you...

Location

United States , Aliso Viejo; Carlsbad

Salary:

50551.00 - 87201.00 USD / Year

NeoGenomics Laboratories

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business Administration or related field is preferred but not required
2+ years’ experience in customer service/sales support
Excellent typing, data entry, and customer service skills
Proficient with MS Office programs and database management
Experience managing multiple projects
Strong organizational skills and attention to detail
Ability to adapt to changing procedures, policies, and work environment
Ability to communicate effectively, both written and oral
Ability to work in a cross-functional cross-country team environment
Ability to work independently and as a team player

Job Responsibility

Must demonstrate proficiency in all Core Responsibilities of a Client Services Advocate
Prioritizes tasks as necessary to maintain a streamlined workflow within their region to resolve issues in a timely and efficient manner
Stays up-to-date on new test offerings and changes of procedures
Monitors and maintains quality and productivity objectives along with other key indicators on a routine basis
Assesses and responds to situations where standard protocol has failed in resolving customer or sales issues and works to resolve issues with other departments
Able to assist clients with account set-up, LIS user access and user issues, online ordering assistance, and IT concerns
Responsible for coordinating sales support processes and implementations as well as providing administrative support to the sales team
Spearhead new client “Fresh Start” and at-risk client “Case Management Monitoring” programs within their regions
Participate in sales meetings (conference and live) to include assigned regional meetings, and disseminates pertinent information to regional teams
Training new and existing clients on Neo systems to reduce delays and outbound calls to clients

What we offer

Career coaches internally
Many training opportunities
Highly competitive benefits with a variety HMO and PPO options
Company 401k match
Employee Stock Purchase Program
Tuition reimbursement
Leadership development
Start employees off with 16 days of paid time off plus holidays
Wellness courses
Highly engaged employee resource groups

Fulltime

Technical Customer Success Specialist

As the Technical Customer Support Specialist at Retreat Guru, you provide advanc...

Location

Canada , Nelson

Salary:

50000.00 - 65000.00 CAD / Year

Retreat Guru

Expiration Date

Until further notice

Requirements

Post-secondary education or equivalent professional experience
3+ years of experience in technical customer support or account management
1+ years of experience in Software Development, Quality Assurance and/or UI/UX testing
Experience with Slack, Notion, HubSpot, ClickUp, GitHub, API
Strong understanding of web technologies (HTML, CSS, basic JavaScript)
Experience working in wellness, retreat, or regulated environments

Job Responsibility

Manage and resolve technical support tickets, including primary ownership of the Small-Medium Business support queue
Maintain <24hr first-response time on assigned weekday tickets
Diagnose, reproduce, and report software bugs and unexpected behaviour
Serve as the first technical escalation point for the Customer Success team
Lead technical support calls with clients to resolve complex issues
Support and execute data imports for new clients
Maintain expert knowledge of integrations, APIs, plugins, and front-end technologies (CSS/HTML)
Recreate and test customer-reported issues in controlled environments, including local site cloning when needed
Perform front-end testing for key deployments
Document reproduction steps, test results, and edge cases

Fulltime

Bilingual technical customer success specialist

Location

Japan , Tokyo

Salary:

4000000.00 - 5000000.00 JPY / Year

Randstad

Expiration Date

November 30, 2027

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field
2+ years of experience in product or project management within the tech industry
Experience managing client support activities (onboarding, inquiry handling, troubleshooting)
Proven ability to learn and understand detailed technical specifications
Strong product and customer-oriented mindset
Excellent communication and interpersonal skills
Proficiency in Japanese (fluent level) and English (business level)

What we offer

Visa Sponsor
Free Meals
食堂

New

Technical Specialist Audio

Our technicians enjoy the opportunities to work with innovative and cutting-edge...

Location

United Kingdom , London

Salary:

Not provided

Encore Global

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or equivalent is preferred
5+ years of field experience in speciality area is required
3-5 years of customer service or hospitality experience

Job Responsibility

Assist project managers to help determine audio equipment needs and technical solutions for events
Determine and secure the resources required to successfully complete each project including internal and external resources liaising with freelancers and suppliers
Contribute to technical drawings using Vectorworks
Use simulation software (eg. D&B ArrayCalc) to design PA systems for events
Ensure that all the necessary planning documentations (eg. patch sheets, flow diagrams, equipment lists) are communicated to the delivery team prior to the execution of an event
Advanced user of Yamaha, DiGiCo and Allen and Heath mixing consoles for large scale corporate events
Build and tune PA Systems – Line arrays/distributed point source systems including D&B, L-Acoustics, Martin Audio
Coordinate, deploy and monitor Shure and Sennheiser RF mic and IEM systems
Programming comms systems ability to interface multiple wired and wireless systems including GreenGo, Clear-Com and RTS
Drives Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section

What we offer

Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days
Private Healthcare after 12 months of continuous service
Employee supported volunteering
Enhanced family leave provisions
Perkbox and Employee assistance Programme
Company sick pay

Fulltime

Customer Success Specialist

We are looking for Customer Success Specialist to join our team.

Location

Georgia

Salary:

Not provided

Itransition

Expiration Date

Until further notice

Requirements

Customer-focused, proactive, and able to work in a fast-paced environment
Strong English skills (Upper-Intermediate+)
Strong Excellent communication skills across calls, meetings, chat, and email
Ability to follow and explain technical processes
Experience with CRM and collaboration tools (e.g., Salesforce, Slack)
Basic understanding of technical platforms, integrations, and workflows
Experience working in customer success or similar client-facing roles is an advantage
Experience in mobile, gaming, SaaS, or ad-tech industries is an advantage
Working schedule: 5/2 from 09:00 till 18:00 CET

Job Responsibility

Serve as the main point of contact for clients and maintain clear, professional communication
Lead client onboarding and guide users through platform tools, dashboards, and campaign setup
Explain product functionality and recommend next steps
Monitor and follow up on technical issues
Coordinate with internal support and engineering teams to ensure timely issues resolution

What we offer

Projects for such clients as PayPal, Wargaming, Xerox, Philips, Adidas and Toyota
Competitive compensation that depends on your qualification and skills
Career development system with clear skill qualifications
Flexible working hours aligned to your schedule
Options to work remotely
Corporate medical insurance covering services of private and public medical centers
English courses online
Corporate parties and events for employees and their children
Internal conferences, workshops and meetups for learning and experience sharing
Gym membership compensation

Fulltime

Security Technical Specialist

Are you insatiably curious and do you lean into uncertainty, take risks, and lea...

Location

India , Mumbai

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

5+ years technical pre-sales or technical consulting experience
OR Bachelor’s Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience
OR Master’s Degree in Computer Science, Information Technology, or related field AND 3+ years technical pre-sales or technical consulting experience
OR equivalent experience
8+ years technical pre-sales, technical consulting, or technology delivery, or related experience OR equivalent experience
4+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management
Certification in relevant technologies or disciplines (e.g., Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture)
7+ years of technical pre-sales, technical consulting, or related experience
Cloud Computing: Infrastructure as a Service (IaaS), Platform as a Services (PaaS), and Software as a service and understanding of one or more cloud security standards and frameworks such as CIS, NIST, CSA, etc.
Experience and passion for learning (technical and professional skills)

Job Responsibility

Primary technical point of contact for potential customers during the sales process, owning and driving technical win for security opportunities
Deep technical understanding of cloud security architectures, solutions/technologies including Microsoft M365 Defender, Defender for cloud and Sentinel and expertise in extended detection and response (XDR), zero trust and cloud security solutions and architectures
Remediate blockers
leads and ensures technical wins for Microsoft Security and adjacent technologies
Engage with and reach out to customers proactively and independently
Build credibility with customers as a trusted advisor for Microsoft Security
Search for and use Microsoft Security customer references
Facilitate handoff to customer success for post sales deployment
Develop strategies and recommendations to improve the client's security posture
Shape technical win plan and tailor Microsoft messaging to audience for security opportunities

Fulltime

Security Technical Specialist

Are you insatiably curious and do you lean into uncertainty, take risks, and lea...

Location

India , Gurgaon

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

5+ years technical pre-sales or technical consulting experience OR Bachelor’s Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience OR Master’s Degree in Computer Science, Information Technology, or related field AND 3+ years technical pre-sales or technical consulting experience OR equivalent experience
6+ years technical pre-sales, technical consulting, or technology delivery, or related experience OR equivalent experience
4+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management
Certification in relevant technologies or disciplines (e.g., Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture)
7+ years of technical pre-sales, technical consulting, or related experience
Cloud Computing: Infrastructure as a Service (IaaS), Platform as a Services (PaaS), and Software as a service and understanding of one or more cloud security standards and frameworks such as CIS, NIST, CSA, etc.
Experience and passion for learning (technical and professional skills)
implementing practices from others
trying, failing, and learning from both successes and failures
sharing practices and knowledge for others’ benefit

Job Responsibility

Primary technical point of contact for potential customers during the sales process, owing and driving technical win for security opportunities
Deep technical understanding of cloud security architectures, solutions/technologies including Microsoft M365 Defender, Defender for cloud and Sentinel and expertise in extended detection and response (XDR), zero trust and cloud security solutions and architectures
Remediate blockers
leads and ensures technical wins for Microsoft Security and adjacent technologies. Engages with and reaches out to customers proactively and independently
builds credibility with customers as a trusted advisor for Microsoft Security
and searches for and uses Microsoft Security customer references
and facilitates handoff to customer success for post sales deployment
Develop strategies and recommendations to improve the client's security posture, shapes technical win plan and tailors Microsoft messaging to audience for security opportunities. Enhances team capabilities for extended detection and response (XDR), zero trust and cloud security and develops differentiated compete strategies for Microsoft Security for assigned customers
Lead technical presentations, demonstrations, workshops, architecture design sessions, explain, demonstrate, and architect the solution to help solve customer security challenges and priorities
Drives cross-workload support for Microsoft solutions for security. Leverages insights and coaches' teams to align new or changing technology to customer security needs

Fulltime

Customer Success Specialist

We are looking for a Customer Success Specialist to join a healthcare technology...

Location

United States , Phoenix

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service, customer success, call center support, or a similar client-facing role
Ability to manage email correspondence and handle multiple browser-based applications efficiently
Familiarity with troubleshooting connectivity issues and resolving common software-related concerns
Working knowledge of basic medical terminology and healthcare office processes
Exposure to EMR or EHR platforms and an understanding of electronic medical record environments
Strong written and verbal communication skills with a focus on clarity, professionalism, and follow-through
Experience supporting SaaS products, healthcare technology solutions, or ticketing platforms such as Salesforce is preferred

Job Responsibility

Respond to client questions and support requests through a queue-based workflow, ensuring timely and thorough follow-up
Investigate and resolve basic application issues related to errors, setup concerns, and day-to-day system usage
Assist users with platform navigation, feature adoption, and general how-to guidance to improve confidence with the software
Support customers with questions tied to front-office processes, clinical workflows, and routine operational tasks within the system
Provide a high standard of service by communicating clearly, showing urgency, and keeping clients informed until issues are addressed
Route more advanced or specialized problems to higher-level technical teams when additional expertise is needed
Help create and update internal and client-facing knowledge articles, troubleshooting steps, and frequently asked questions
Partner with cross-functional teams to speed issue resolution and promote a consistent support experience

What we offer

Medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

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Client Success Technical Specialist

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