Client Success Technical Specialist, Fever

Client Success Technical Specialist

Fever

Location:
Mexico, Mexico City

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a B2B SaaS Client Success Technical to join our Business department, reporting directly to our COO. You will take ownership of client accounts, guiding customers through every stage of their journey with Onebox. We are looking for someone with a helpdesk mindset and a passion for delivering outstanding service. You’ll be the first line of contact for client-related technical requests and platform troubleshooting. Working hand-in-hand with Client Success, Sales, and Tech, you’ll help ensure clients get fast, effective, and proactive assistance at every step.

Job Responsibility:

Be the go-to person for clients when it comes to technical support, platform usage, and troubleshooting
Manage daily client requests, from incident resolution to platform configuration and data exports
Provide onboarding, training, and ongoing support to help clients get the most out of Onebox
Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience
Support on-site operations during live events when needed
Play a key role in driving customer satisfaction and identifying opportunities for improvement

Requirements:

Experience in customer support, ideally in a SaaS environment
Confident troubleshooting technical issues with a hands-on mindset
Fluent in English and Spanish (written and spoken)
Tech-savvy, detail-oriented, and focused on client experience
Comfortable working cross-functionally with internal teams
Valid driver’s license for occasional on-site support

Nice to have:

knowledge of networks, ticketing platforms, or event tech

What we offer:

Have a real impact on the company's growth and evolution
Great work environment with a young, international team of talented people to work with
40% Discount on all events on Fever
Health and life insurance
Possibility of remote working from home

Additional Information:

Job Posted:
July 14, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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