Client Success Technical Manager Job at Fever (Mexico City)

Client Success Technical Manager

Join Onebox – Where Innovation Meets Entertainment. Onebox, a company within the...

Location

Australia , Sydney

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Experience in customer support, ideally in a SaaS environment
Confident troubleshooting technical issues with a hands-on mindset
Fluent in English (written and spoken)
Tech-savvy, detail-oriented, and focused on client experience
Comfortable working cross-functionally with internal teams
Valid driver’s license for occasional on-site support

Job Responsibility

Be the go-to person for clients when it comes to technical support, platform usage, and troubleshooting
Manage daily client requests, from incident resolution to platform configuration and data exports
Provide onboarding, training, and ongoing support to help clients get the most out of Onebox
Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience
Support on-site operations during live events when needed
Play a key role in driving customer satisfaction and identifying opportunities for improvement

What we offer

20 days of holidays
40% Discount on all events on Fever
Health insurance
Wellness program powered by ClassPass
English & Spanish Lessons
Hybrid remote working policy

Fulltime

Client Success Technical Manager

Join Onebox – Where Innovation Meets Entertainment. Onebox, part of the Fever Gr...

Location

France , Paris

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Experience in customer support, ideally in a SaaS environment
Confident troubleshooting technical issues with a hands-on mindset
Fluent in English and French (written and spoken)
Tech-savvy, detail-oriented, and focused on client experience
Comfortable working cross-functionally with internal teams
Valid driver’s license for occasional on-site support

Job Responsibility

Be the go-to person for clients when it comes to technical support, platform usage, and troubleshooting
Manage daily client requests, from incident resolution to platform configuration and data exports
Provide onboarding, training, and ongoing support to help clients get the most out of Onebox
Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience
Support on-site operations during live events when needed
Play a key role in driving customer satisfaction and identifying opportunities for improvement

What we offer

25 days, accrued month by month
40% Discount on all events on Fever
Health insurance with 50/50 cost sharing between Fever and the employee
Wellness pass (ex-Gymlib)
Transport compensation
Meal tickets
English & Spanish Lessons
Hybrid remote working policy

Fulltime

Manager, Client Success & Technical Solutions

The Client Success & Technical Solutions Team Manager will play a pivotal role i...

Location

United States , New York; San Francisco; Sunnyvale

Salary:

125800.00 - 185000.00 USD / Year

DoorDash

Expiration Date

Until further notice

Requirements

6+ years of experience in Customer Success, Technical Solutions, or similar roles in a high-growth SaaS or marketplace environment
Strong technical and analytical skills, including SQL proficiency and experience working with data warehouses (e.g., Snowflake)
Experience building dashboards and data models (Sigma, Looker, or similar) to drive decision-making
Experience evaluating and implementing CS platforms and integrating them into a broader data ecosystem
3+ years of people management experience leading high-performing teams with clear accountability
Highly data-driven, using metrics to diagnose issues, inform strategy, and influence stakeholders
Thrive in fast-paced, ambiguous environments and are resourceful, scrappy, and comfortable building from zero

Job Responsibility

Oversee 6-9 CSMs, including people coaching, performance management to KPI goals, and working directly with customers to gather learnings and feedback
Own and architect the Customer Success function — defining KPIs, operating model, and systems across a multi-product portfolio
Redesign activation and customer health frameworks to reflect distinct product behaviors
Build and scale the CS data infrastructure (dashboards, data models, automated reporting)
Implement and integrate CS tools (e.g., Gainsight, Totango, ChurnZero) with Snowflake
Diagnose systemic performance issues and independently drive high-impact, org-wide solutions tied to OKRs
Lead and develop a team of CSMs with increasing specialization
Drive cross-functional alignment with Sales, Product, Ops, and Engineering
Build scalable processes, playbooks, and AI-driven workflows

What we offer

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off and paid sick leave
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program

Fulltime

Defined Contribution Client Success Manager

The DC Client Success Manager (DC CM) oversees daily operational performance for...

Location

United States of America , Virtual, Illinois

Salary:

60000.00 - 90000.00 USD / Year

Alight Solutions

Expiration Date

Until further notice

Requirements

3+ years in Defined Contribution
Be located in the Contiguous United States
Be knowledgeable of Defined Contribution recordkeeping systems
Be an effective communicator and use influencing skills on domain and technical matters, internally and externally with vendors
Have proven analytical abilities and attention to detail when working with complex data
Be solutions oriented and have ability to report data to stakeholders
Have management and organizational skills with ability to adapt to change
Experience coaching and leveraging work through others.

Job Responsibility

Utilizing knowledge of Defined Contribution to interpret complex client requirements
Addressing questions related to unique situations, participant inquires, client escalations and requirements
Manages the operations of a client team through developing talent and delegating work
Communicate regularly with clients on all aspects of daily operations
Driving stable and consistent delivery from internal and external partners
Using data to influence standardization and process innovation
Communicating, validating and managing eCAT with client
Managing defined contribution plans and understanding their effect on clients and participants
Collaborating with the Oversight & Excellence team to reduce total cost by lowering demand and improving efficiency
focus on improving delivery quality.

What we offer

health coverage
dental coverage
vision coverages starting Day One
wellbeing programs
retirement plans with contribution matching
generous time off
parental leave
continuing education
career growth opportunities

Fulltime

Client Success Manager

The Client Success Manager (CSM) is responsible for ensuring the consistent deli...

Location

United Kingdom , Hebburn

Salary:

35000.00 - 40000.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

Previous experience working within the IT sector and MSP operations
Demonstrable experience of working within a relationship management role
Knowledge of IT support best practice and principals
Exceptional client-facing communication skills
written and verbal
Positive 'can do' attitude
Customer service-oriented with a focus on delighting the customer
Resilient and adaptable under pressure with the ability to prioritise
Passionate about contributing to team success
Excellent interpersonal skills for building a strong rapport with clients and colleagues alike

Job Responsibility

Building mutually beneficial and long-lasting customer relationships
Providing a tailored, customer-centric experience, which focuses on exceeding expectations by consistently delivering the highest levels of client satisfaction
Conducting regular service review meetings with clients
Acting as a point of escalation for repeat and chronic service issues
Creating and maintaining service improvement plans, working with internal teams to ensure that actions are followed through to completion
Driving internal reviews and service improvements to existing processes
Ensuring that customer expectations are aligned with the services and products to be delivered
Providing regular and accurate management reporting
Identifying opportunities for optimisation and account growth
Working with clients and technical teams to produce effective and realistic IT roadmaps

Fulltime

Customer Success Manager (Technical)

In this critical role, you will be the primary technical point of contact for cl...

Location

Japan , Tokyo

Salary:

10000000.00 - 18000000.00 JPY / Year

Randstad

Expiration Date

March 08, 2027

Requirements

5+ years of experience in a technical customer-facing role (e.g., Customer Success, Solutions Engineering, Technical Account Management)
Strong understanding of software development lifecycle and cloud technologies
Proficiency in problem-solving and analytical thinking
Fluency in English

Job Responsibility

Serve as the main technical advisor for a portfolio of clients
Develop and execute success plans to drive product adoption and value realization
Proactively identify and address technical challenges and client concerns
Collaborate with internal teams to advocate for client needs and product improvements
Conduct technical training and workshops for clients

What we offer

健康保険
厚生年金保険
雇用保険
土曜日
日曜日
祝日

Fulltime

Client Success Manager

We are looking for a proactive and adaptable Client Success Manager or Account M...

Location

Czech Republic , Prague

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

2+ years of experience in a client-facing and commercial role, either on the merchant side or in complex enterprise software, technical infrastructure, or financial services
Enjoy engaging with others and developing strong working relationships internally and externally with customers
Self-starter with a curious mindset
Motivated by team commercial targets, with a proven track record of finding, driving and delivering growth within an existing portfolio
Experience in presenting, negotiating, and structuring complex pricing models
Highly organized, with excellent time management skills and a constant drive to improve team efficiency
Full professional written and verbal proficiency in English and Czech

Job Responsibility

Collaboration: As an Account Manager, you will work closely with your team and collaborate on many different accounts, as well as working individually with your own strategic merchants
Relationship management: Build trust and long-term partnerships with merchants to reduce churn and maximize account value
Commercial acumen: Proactively spot growth opportunities and drive commercial discussions with our merchants, to help grow their accounts and meet financial targets
Project management: Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant
Feedback: Act as a voice of the customer within the business, providing feedback that helps improve both product and merchant experience
Independently manage and prioritise tasks to meet project deadlines with minimal supervision, while proactively identifying and resolving issues to ensure smooth workflow and consistent delivery of high-quality results

Associate Client Success Manager

Associate Client Success Manager (B2B SaaS) at Prompt. Prompt is revolutionizing...

Location

Salary:

65000.00 - 95000.00 USD / Year

Prompt

Expiration Date

Until further notice

Requirements

Must have experience in outpatient physical therapy clinics
Very strong technical skills operating various software platforms
Highly Proficient in MS Excel
Understanding and learning software must be a passion of yours
Clinical background and/or licensed rehab therapist
Experience with EMR Systems
Possess strong written and verbal skills
Be tech savvy and comfortable working in a live setting with various softwares
Highly motivated to work in an extremely fast paced environment where you will need to work outside normal working hours at times
Prepared to grow very quickly into your role and take on greater responsibilities as the team and customer base grow

Job Responsibility

Build a strong relationship with your clients as a strategic and supportive partner
Focus on building loyalty to ensure long-term client success by presenting product information, addressing customer issues and helping the teams implement Prompt Plus and other premium product offerings
Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
Gain a strong understanding of the ins and outs of a therapy business in order to provide expertise to our clients throughout their onboarding
Lead question/answer webinars with clinical management and staff
Work with support team as tickets are escalated to you to provide specific workflows for clients, and work the support channel per team needs
Lead clients through what to expect from their data transfer so they have clear expectations of the data transfer process
Assist in the onboarding process of new clients
Delegate questions to the Client Experience Team, Billing Success Team, and Customer Success team as appropriate
Collaborate with team members and management in recommending and implementing improvement opportunities

What we offer

Competitive salaries
Remote/hybrid environment
Potential equity compensation for outstanding performance
Flexible PTO
Company-wide sponsored lunches
Company paid disability and life insurance benefits
Company paid family and medical leave
Medical, dental, and vision insurance benefits
Discounted pet insurance
FSA/DCA and commuter benefits

Fulltime

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Client Success Technical Manager

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