Client Success Specialist Job at NeoGenomics Laboratories (Aliso Viejo)

Client Success Specialist

NeoGenomics Laboratories

Location:
United States , Aliso Viejo ▼
Carlsbad

Category:
Customer Service

Contract Type:
Not provided

Salary:

50551.00 - 87201.00 USD / Year

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Job Description:

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity. We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture! NeoGenomics has an opening for a Client Success Specialist who wants to continue to learn in order to allow our company to grow. This position is hybrid in Aliso Viejo or Carlsbad, CA. Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics: As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.

Job Responsibility:

Must demonstrate proficiency in all Core Responsibilities of a Client Services Advocate
Prioritizes tasks as necessary to maintain a streamlined workflow within their region to resolve issues in a timely and efficient manner
Stays up-to-date on new test offerings and changes of procedures
Monitors and maintains quality and productivity objectives along with other key indicators on a routine basis
Assesses and responds to situations where standard protocol has failed in resolving customer or sales issues and works to resolve issues with other departments
Able to assist clients with account set-up, LIS user access and user issues, online ordering assistance, and IT concerns
Responsible for coordinating sales support processes and implementations as well as providing administrative support to the sales team
Spearhead new client “Fresh Start” and at-risk client “Case Management Monitoring” programs within their regions
Participate in sales meetings (conference and live) to include assigned regional meetings, and disseminates pertinent information to regional teams
Training new and existing clients on Neo systems to reduce delays and outbound calls to clients
and can serve as a NeoGenomics Application Support specialist

Requirements:

Bachelor’s degree in Business Administration or related field is preferred but not required
2+ years’ experience in customer service/sales support
Excellent typing, data entry, and customer service skills
Proficient with MS Office programs and database management
Experience managing multiple projects
Strong organizational skills and attention to detail
Ability to adapt to changing procedures, policies, and work environment
Ability to communicate effectively, both written and oral
Ability to work in a cross-functional cross-country team environment
Ability to work independently and as a team player
Ability to handle stressful situations and demonstrate a potential for strong problem solving skills
Ability to communicate testing information to both a technical and non-technical audience

What we offer:

Career coaches internally
Many training opportunities
Highly competitive benefits with a variety HMO and PPO options
Company 401k match
Employee Stock Purchase Program
Tuition reimbursement
Leadership development
Start employees off with 16 days of paid time off plus holidays
Wellness courses
Highly engaged employee resource groups

Additional Information:

Job Posted:
December 29, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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