Client Success Partner Job at 360Learning (Paris)

Associate Client Success Partner

We are looking for an Associate Client Success Partner to develop and nurture me...

Location

United States , Royal Oak, Michigan; Chicago, Illinois

Salary:

53000.00 - 63000.00 USD / Year

MyTennisLessons

Expiration Date

Until further notice

Requirements

1+ years of restaurant experience is highly preferred
6+ months of experience in restaurant implementation or support preferred
General knowledge of restaurant operations
3+ years of experience working in a Customer Service Support
SpotOn Restaurant POS experience is a huge plus

Job Responsibility

Path of escalation for Grade B accounts using collaboration, coordination, and facilitation of other teams to ensure permanent and acceptable resolution is delivered
Develop and implement strategies to generate referrals from satisfied clients
Identify opportunities to upsell additional products or services to existing clients based on their needs and preferences
Provide exceptional customer service throughout all interactions with clients leading with empathy and a customer-first approach
Collaborate cross-functionally with other teams to diagnose and troubleshoot complex issues, ensuring swift and effective resolutions
Communicate technical concepts and solutions to non-technical users, building their understanding and confidence in the system

What we offer

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Fulltime

Associate Client Success Partner

We are looking for an Associate Client Success Partner to develop and nurture me...

Location

United States , Raleigh

Salary:

45000.00 - 63000.00 USD / Year

MyTennisLessons

Expiration Date

Until further notice

Requirements

1+ years of restaurant experience is highly preferred
6+ months of experience in restaurant implementation or support preferred
General knowledge of restaurant operations
3+ years of experience working in a Customer Service Support
SpotOn Restaurant POS experience is a huge plus

Job Responsibility

Path of escalation for Grade B accounts using collaboration, coordination, and facilitation of other teams to ensure permanent and acceptable resolution is delivered
Develop and implement strategies to generate referrals from satisfied clients
Identify opportunities to upsell additional products or services to existing clients based on their needs and preferences
Provide exceptional customer service throughout all interactions with clients leading with empathy and a customer-first approach
Collaborate cross-functionally with other teams to diagnose and troubleshoot complex issues, ensuring swift and effective resolutions
Communicate technical concepts and solutions to non-technical users, building their understanding and confidence in the system

What we offer

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Fulltime

Associate Client Success Partner

We are looking for an Associate Client Success Partner to develop and nurture me...

Location

United States , Chicago, IL; Royal Oak, MI

Salary:

53000.00 - 63000.00 USD / Year

MyTennisLessons

Expiration Date

Until further notice

Requirements

1+ years of restaurant experience is highly preferred
6+ months of experience in restaurant implementation or support preferred
General knowledge of restaurant operations
3+ years of experience working in a Customer Service Support
SpotOn Restaurant POS experience is a huge plus

Job Responsibility

Path of escalation for Grade B accounts using collaboration, coordination, and facilitation of other teams to ensure permanent and acceptable resolution is delivered
Develop and implement strategies to generate referrals from satisfied clients
Identify opportunities to upsell additional products or services to existing clients based on their needs and preferences
Provide exceptional customer service throughout all interactions with clients leading with empathy and a customer-first approach
Collaborate cross-functionally with other teams to diagnose and troubleshoot complex issues, ensuring swift and effective resolutions
Communicate technical concepts and solutions to non-technical users, building their understanding and confidence in the system

What we offer

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Fulltime

Client Success Partner - Mid Market

As a Client Success Partner (CSP), you will support our clients in their digital...

Location

Spain

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

First experience in a Client Success Partner or Customer Success Manager position (1-2 years)
Experience of delivering a business review, managing warning situations and onboarding clients
Previous experience in the SaaS B2B industry is a plus
Keen interest for the digital industry, education and e-learning in particular
Ability to interpret data and identify trends
Excellent interpersonal and communication skills
Fluent French, and excellent English proficiency (B2 minimum)

Job Responsibility

Ensuring the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available
Ensuring the business impact of our solution in accordance with the objectives set by our clients
Ensuring the renewal or signing of new contracts for accounts listed in your portfolio
Managing a portfolio of clients in a high-touch and low-touch mode
Master our product and Convexity corporate culture
Take over a portfolio of existing customers
Start new projects with prospects and clients
Define the learning transformation roadmap with the client and identify the resources needed to achieve them
Define a retro-planning of the initiatives on the solution and vouch for it
Identify and document customer use-cases

What we offer

Work From Home allowance
social security
health insurance
unemployment insurance
common contingency
salary guarantee fund
Flexible hours
Total work from home possible anywhere in Spain
Diversity, Equity, and Inclusion ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity

Fulltime

Client Success Partner - Mid Market

As a Client Success Partner (CSP), you will support our clients in their digital...

Location

France , Paris

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

First experience in a Client Success Partner or Customer Success Manager position (1-2 years)
Experience of delivering a business review, managing warning situations and onboarding clients
Previous experience in the SaaS B2B industry is a plus
Keen interest for the digital industry, education and e-learning in particular
Ability to interpret data and identify trends
Excellent interpersonal and communication skills
Fluent French, and excellent English proficiency (B2 minimum)

Job Responsibility

Ensuring the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available
Ensuring the business impact of our solution in accordance with the objectives set by our clients
Ensuring the renewal or signing of new contracts for accounts listed in your portfolio
Managing a portfolio of clients in a high-touch and low-touch mode
Taking over a portfolio of existing customers
Starting new projects with prospects and clients
Defining the learning transformation roadmap with the client and identifying the resources needed to achieve them
Defining a retro-planning of the initiatives on the solution and vouch for it
Identifying and documenting customer use-cases
Developing a relationship of trust between the client and 360Learning, particularly by having direct contact with top management teams

What we offer

Work From Home stipend
RTT
lunch vouchers
medical insurance
gym subscription
1 month parental leave for the second parent
Flexible hours
full remote work possible anywhere in France
Diversity, Equity, and Inclusion ERGs (Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity)

Fulltime