Client Success Partner

• Build a strong relationship with HR executives to develop the usage, adoption & impact of the solution
• Coordinate different 360Learning resources (technical, pedagogical)
• Empower the client with the Enterprise positioning and vision provided by the solution
• Ensure the renewal or signing of new contracts for accounts listed in the portfolio
• Define learning transformation roadmaps and retro-planning of initiatives
• Identify and document customer use cases
• Work with Account Managers to identify up-selling and cross-selling opportunities
• Reduce churn by identifying customers at risk and implementing remedial action plans
• Develop and share good business practices with the Client Success team

• 3+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager
• Ability to lead complex and impactful projects in/for Enterprise accounts (more than 2000 employees)
• Proven knowledge of the SaaS B2B industry is a plus
• Proven interest in the digital industry, education, and e-learning in particular
• Excellent interpersonal and communication skills
• Native French, and excellent English proficiency (B2 minimum)

Proven knowledge of the SaaS B2B industry

• Work From Home stipend
• RTT
• lunch vouchers
• medical insurance
• gym subscription
• 1 month parental leave for the second parent
• flexible hours
• full remote work possible anywhere in France
• active employee resource groups (ERGs)
• corporate social responsibility charter