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360Learning Logo 360Learning · Consulting

Client Success Partner

Spain · Job Posted December 01, 2025
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Job Description

As a Client Success Partner within the Enterprise team, you will support our largest clients in their digital training strategy through the 360Learning platform. Your mission is to build strong relationships with HR executives, coordinate resources efficiently, and ensure successful client renewals while fostering the adoption and impact of 360Learning's solution.

Job Responsibility

  • Build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients to develop the usage, adoption & impact of our solution
  • Coordinate the different 360Learning resources (technical, pedagogical, etc.)
  • Empower the client with the Enterprise positioning and vision provided by our solution
  • Ensure the renewal or signing of new contracts for accounts listed in your portfolio
  • Define the learning transformation roadmap with the client and identify the resources needed to achieve them
  • Define a retro-planning of the initiatives on the solution and vouch for it
  • Identify and document customer use cases
  • Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams
  • Work with the Account Managers to identify new project opportunities to develop the account
  • Reduce churn by identifying customers at risk and implementing a remedial action plan
  • Identify strong leaders and advocates within the client’s team
  • Develop and share good business practices with the entire Client Success team

Requirements

  • 3+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager
  • Ability to lead complex and impactful projects in/for Enterprise accounts (more than 2000 employees)
  • Proven knowledge of the SaaS B2B industry is a plus
  • Proven interest in the digital industry, education, and e-learning in particular
  • Excellent interpersonal and communication skills
  • Native French, and excellent English proficiency (B2 minimum)

Nice to have

  • Proven knowledge of the SaaS B2B industry is a plus
  • Proven interest in the digital industry, education, and e-learning in particular

What we offer

  • Compensation: Package includes base salary and a variable component
  • Work From Home allowance
  • Social security
  • Health insurance
  • Unemployment insurance
  • Common contingency
  • Salary guarantee fund
  • Flexible hours
  • Total work from home possible anywhere in Spain
  • Diversity, Equity, and Inclusion initiatives with active ERGs
  • Corporate Social Responsibility initiatives
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