Client Success Partner Jobs

360Learning

Location:
Spain

Category:
Consulting

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Client Success Partner within the Enterprise team, you will support our largest clients in their digital training strategy through the 360Learning platform. Your mission is to build strong relationships with HR executives, coordinate resources efficiently, and ensure successful client renewals while fostering the adoption and impact of 360Learning's solution.

Job Responsibility:

Build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients to develop the usage, adoption & impact of our solution
Coordinate the different 360Learning resources (technical, pedagogical, etc.)
Empower the client with the Enterprise positioning and vision provided by our solution
Ensure the renewal or signing of new contracts for accounts listed in your portfolio
Define the learning transformation roadmap with the client and identify the resources needed to achieve them
Define a retro-planning of the initiatives on the solution and vouch for it
Identify and document customer use cases
Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams
Work with the Account Managers to identify new project opportunities to develop the account
Reduce churn by identifying customers at risk and implementing a remedial action plan
Identify strong leaders and advocates within the client’s team
Develop and share good business practices with the entire Client Success team

Requirements:

3+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager
Ability to lead complex and impactful projects in/for Enterprise accounts (more than 2000 employees)
Proven knowledge of the SaaS B2B industry is a plus
Proven interest in the digital industry, education, and e-learning in particular
Excellent interpersonal and communication skills
Native French, and excellent English proficiency (B2 minimum)

Nice to have:

Proven knowledge of the SaaS B2B industry is a plus
Proven interest in the digital industry, education, and e-learning in particular

What we offer:

Compensation: Package includes base salary and a variable component
Work From Home allowance
Social security
Health insurance
Unemployment insurance
Common contingency
Salary guarantee fund
Flexible hours
Total work from home possible anywhere in Spain
Diversity, Equity, and Inclusion initiatives with active ERGs
Corporate Social Responsibility initiatives

Additional Information:

Job Posted:
December 01, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Client Success Partner