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Client Success Partner - Mid Market

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360Learning

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Location:
France , Paris

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a Client Success Partner (CSP), you will support our clients in their digital training strategy through the 360Learning platform. Your role plays a key part in the customer success team, you are responsible for the development of the relationship with your clients.

Job Responsibility:

  • Ensuring the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available
  • Ensuring the business impact of our solution in accordance with the objectives set by our clients
  • Ensuring the renewal or signing of new contracts for accounts listed in your portfolio
  • Managing a portfolio of clients in a high-touch and low-touch mode
  • Taking over a portfolio of existing customers
  • Starting new projects with prospects and clients
  • Defining the learning transformation roadmap with the client and identifying the resources needed to achieve them
  • Defining a retro-planning of the initiatives on the solution and vouch for it
  • Identifying and documenting customer use-cases
  • Developing a relationship of trust between the client and 360Learning, particularly by having direct contact with top management teams
  • Working with the Account Managers to identify new project opportunities to develop the account
  • Reducing churn by identifying customers at risk and implementing a remedial action plan
  • Identifying strong leaders within the client’s team
  • Developing and sharing good business practices with the entire Client Success team

Requirements:

  • First experience in a Client Success Partner or Customer Success Manager position (1-2 years)
  • Experience of delivering a business review, managing warning situations and onboarding clients
  • Previous experience in the SaaS B2B industry is a plus
  • Keen interest for the digital industry, education and e-learning in particular
  • Ability to interpret data and identify trends
  • Excellent interpersonal and communication skills
  • Fluent French, and excellent English proficiency (B2 minimum)

Nice to have:

Previous experience in the SaaS B2B industry

What we offer:
  • Work From Home stipend
  • RTT
  • lunch vouchers
  • medical insurance
  • gym subscription
  • 1 month parental leave for the second parent
  • Flexible hours
  • full remote work possible anywhere in France
  • Diversity, Equity, and Inclusion ERGs (Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity)

Additional Information:

Job Posted:
December 01, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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