Client Success Partner - Mid Market

• Ensuring the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available
• Ensuring the business impact of our solution in accordance with the objectives set by our clients
• Ensuring the renewal or signing of new contracts for accounts listed in your portfolio
• Managing a portfolio of clients in a high-touch and low-touch mode
• Taking over a portfolio of existing customers
• Starting new projects with prospects and clients
• Defining the learning transformation roadmap with the client and identifying the resources needed to achieve them
• Defining a retro-planning of the initiatives on the solution and vouch for it
• Identifying and documenting customer use-cases
• Developing a relationship of trust between the client and 360Learning, particularly by having direct contact with top management teams
• Working with the Account Managers to identify new project opportunities to develop the account
• Reducing churn by identifying customers at risk and implementing a remedial action plan
• Identifying strong leaders within the client’s team
• Developing and sharing good business practices with the entire Client Success team

• First experience in a Client Success Partner or Customer Success Manager position (1-2 years)
• Experience of delivering a business review, managing warning situations and onboarding clients
• Previous experience in the SaaS B2B industry is a plus
• Keen interest for the digital industry, education and e-learning in particular
• Ability to interpret data and identify trends
• Excellent interpersonal and communication skills
• Fluent French, and excellent English proficiency (B2 minimum)

Previous experience in the SaaS B2B industry

• Work From Home stipend
• RTT
• lunch vouchers
• medical insurance
• gym subscription
• 1 month parental leave for the second parent
• Flexible hours
• full remote work possible anywhere in France
• Diversity, Equity, and Inclusion ERGs (Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity)