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Client Success Manager

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Location:
Singapore , Singapore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Oversee all tasks and communication related to existing and prospective clients of VGS. Participate in the collection of clients and prospects requirements, propose solutions and act as the interface between the market and the internal Product Manager/R&D.

Job Responsibility:

  • Testing and Troubleshooting of all applications released by the development team, ensuring quality testing for release to clients
  • Assisting R&D in improving and enhancing applications
  • Documenting all bugs with replication steps for R&D team
  • Assist in writing documentation such as Manuals and Release Notes for clients and/or projects
  • Assist in writing project reports
  • Working closely with Project/Sales team on preparing documents for project proposals
  • In charge of documenting any requests and/or enhancements requested by clients, for feasibility analysis studies by R&D team
  • Provide system software support to client, which includes configuration of the application, whether off site or on site
  • Work closely with client on the best usage practice of VGS applications
  • Provide business and system support/advice for both internal and external clients
  • Providing training on VGS applications both off-site and on-site for clients
  • Assisting the Project Manager on maintaining and upholding the project schedule
  • Assist in performing system demonstrations with Sales Team when needed
  • Assist Sales team in working with Prospective clients, including conducting meetings and chats to better understand client requirements and provide solutions and best practices
  • Support Sales team in preparing RFPs and RFP-related tasks for prospective clients

Requirements:

  • Previous account management experience for a highly transactional SaaS or custom software company supporting enterprise-level clients
  • Strong verbal and written communication skills with the ability to communicate effectively to a variety of audiences
  • Outstanding general computer skills including the Microsoft suite of products and Outlook are required
  • Experience with web-based technology including database structures and SQL
  • The ability to work well within a team environment is essential
  • Exceptional organizational skills and the ability to prioritize tasks
  • Ability to facilitate daily responsibilities with little to no direction

Nice to have:

  • Bachelor’s degree in business, Technology or a related field is a distinct advantage
  • Previous eCommerce, ticketing, or guest-facing service industry experience
What we offer:
  • Fun and connected virtual environment
  • Work-life balance with flexibility in choosing work setting and hours
  • Inclusive environment dedicated to diversity and equal opportunities

Additional Information:

Job Posted:
February 13, 2026

Work Type:
On-site work
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