Client Success Manager Job at Flywheel Digital (Toronto)

Client Success Manager

Flywheel Digital

Location:
Canada , Toronto

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

75000.00 - 85000.00 CAD / Year

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Job Description:

Perpetua, from Flywheel is looking for a Client Success Manager (CSM) to join our team and serve as a strategic partner for Perpetua’s SaaS clients. In this role, you’ll combine your expertise in data-driven advertising with your knack for problem-solving to ensure our clients achieve their goals using Flywheel’s best-in-class commerce solutions. If you love translating insights into action, collaborating across teams, and making a real impact on client growth, this role is for you. In this role, you will support our Perpetua product, which focuses on the seller, challenger brand, and specialist agency segments within the Flywheel portfolio. Perpetua provides retail media optimization and market intelligence technology for the world's smartest eCommerce businesses.

Job Responsibility:

Drive optimal results across a book of high-value clients—managing conversion, retention, adoption, and CSAT while proactively addressing risks to maximize lifetime value
Lead client onboarding and build strategic relationships with key stakeholders, serving as a trusted advisor and ensuring quick time-to-value on the Perpetua platform
Develop and maintain tailored success plans aligned with client business objectives
conduct regular strategy sessions, QBRs, and product training delivered with data-driven insights
Proactively identify upsell, expansion, and partnership opportunities to drive growth and promote client advocacy
Serve as the voice of the client, providing actionable feedback to Product and Engineering teams to shape our platform roadmap
Collaborate with Sales, Marketing, and cross-functional teams to ensure seamless client experiences and accelerate success stories

Requirements:

Prior experience in a Customer Success or client-facing role at a B2B SaaS company, ideally in digital advertising, eCommerce, or retail media
Highly analytical, with a track record of leveraging data to inform decision-making and communicate performance insights
Outstanding written and verbal communication skills, with the ability to clearly present complex information catered to diverse audiences
Passionate about building strong relationships with clients and stakeholders, earning trust with your consultative and proactive approach
Results-oriented and a natural problem-solver, comfortable navigating technical questions to resolve issues, and collaborating across teams to achieve shared goals
Adaptable and thrive in a fast-paced, high-growth environment, and you are eager to keep learning about the evolving digital commerce landscape

What we offer:

Flexible vacation time
Great learning and development opportunities
Benefits that help you live your best life
Parental leave and benefits
Volunteering opportunities
Employee Resource Groups (ERGs)

Additional Information:

Job Posted:
February 17, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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