Client Success Manager Job at Pave Bank (Singapore)

Client Success Manager

Pave Bank

Location:
Singapore; Georgia , Singapore ▼
Tbilisi

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This is a critical, high-impact leadership role where you will be accountable for maximizing the commercial value and retention of Pave Bank's global client portfolio. At Client Success, your primary mission is to transform the post-sales relationship into a predictable and scalable engine for Net Revenue Retention (NRR) and upside revenue expansion. At Client Success, our mission is to ensure our clients extract the maximum value from our banking products and services— driving product adoption, retention, expansion, and overall Pave experience. You will be a critical voice for the client internally and a trusted advisor externally, contributing directly to the company’s growth and product evolution.

Job Responsibility:

Define the Global Strategy: Drive the long-term strategy for the Client Success organization, ensuring alignment with Pave Bank’s overall revenue and product goals
Expansion Pipeline: Own the commercial strategy for identifying, qualifying, and closing expansion revenue opportunities (upsell and cross-sell) within the existing client base, managing the Client Success pipeline, and targets
Monetization & Adoption: Lead high-stakes commercial negotiations with enterprise accounts to secure long-term, profitable partnerships, accelerate product adoption, and feature utilization
Client Success Excellence: Design, implement, and optimize the Client Success workflow and strategies to drive efficiency and data-driven decisions. Contribute to internal knowledge-sharing and help build the playbooks for onboarding, adoption, and revenue generation
Voice of the Client: Act as the voice of the customer internally, working directly with the Tech, Operations, and Compliance leaders to influence the product roadmap and prioritize client-critical initiatives

Requirements:

8+ years of progressive experience in Commercial, Client Success, Account Management, or a strategic client-facing role
3+ years managing and scaling teams (preferably in a global capacity)
Proven ability to define and execute a high-growth Client Success strategy that resulted in documented success in NRR/retention within a complex FinTech, SaaS, or digital banking environment
Deep understanding of the financial technology landscape, including digital assets, crypto, Web3, and technology-driven financial infrastructure
Exceptional executive presence, communication, and negotiation skills, capable of influencing senior leaders both internally and externally
Highly analytical and comfortable using data (usage patterns, health scores, financial projections) to make strategic, operational, and resourcing decisions

What we offer:

Competitive compensation and benefits package
Equity in the company

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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