CrawlJobs Logo
E
Egnyte · Customer Service

Client Success Manager

United States, Haslet Employment contract 80000.00 - 90000.00 USD / Year · Job Posted May 30, 2026
Apply Position
Job Link Share

Job Description

The Client Success Manager (CSM) serves as the strategic partner and primary point of contact for assigned clients. This role goes beyond traditional account management—focusing on proactive, data-driven operational recommendations that optimize performance, increase efficiency, and drive long-term client value. The ideal candidate thrives in fast-paced, technology-enabled logistics environments and brings a structured, highly organized approach to managing complex accounts. This individual must excel at interpreting operational data, translating insights into actionable recommendations, and communicating clearly across both client and internal teams.

Job Responsibility

  • Serve as the primary strategic liaison for assigned fulfillment and logistics clients
  • Develop strong, trust-based partnerships built on transparency and proactive communication
  • Lead recurring business reviews with clear performance reporting and action plans
  • Anticipate client needs and identify risks before they impact operations
  • Analyze fulfillment KPIs and SLA performance
  • Translate operational data into clear, actionable recommendations that improve performance and reduce cost
  • Identify trends, bottlenecks, and optimization opportunities within Operations
  • Partner with operations and engineering teams to implement continuous improvement initiatives
  • Recommend process improvements
  • Ensure smooth onboarding of new SKUs, product lines, and promotional volumes
  • Anticipate scaling requirements and coordinate capacity planning efforts
  • Act as the voice of the client internally and the voice of Nimble externally
  • Facilitate clear communication between warehouse operations, engineering, IT, and client stakeholders
  • Escalate issues with urgency and coordinate resolution with clear ownership and timelines
  • Maintain structured account documentation, action plans, and performance records
  • Manage multiple client initiatives simultaneously with strong prioritization
  • Oversee project timelines related to system upgrades, automation implementations, and process changes
  • Ensure all commitments are tracked and delivered on schedule

Requirements

  • 3+ years of experience in client success, account management, supply chain, fulfillment, or logistics
  • Strong analytical skills with demonstrated experience interpreting operational data
  • Exceptional communication skills (verbal, written, and executive presentation)
  • Proven ability to manage multiple accounts or complex projects simultaneously
  • Highly organized with strong attention to detail and follow-through
  • Proactive problem-solving mindset
  • Data-driven decision making
  • Operational acumen
  • Executive communication
  • Strategic thinking
  • Cross-functional collaboration
  • High ownership and accountability

What we offer

  • Unlimited Flexible Time Off
  • Health Insurance
  • Paid Parental Leave
  • Commuter Benefits
  • Referral Bonus
  • 401k
  • Equity
Egnyte - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Client Success Manager

8 matching positions

Client Success Manager

The Client Success Manager is the primary contact and point of coordination betw...
Location
Location
United States
Salary
Salary:
65000.00 - 80000.00 USD / Year
1point21interactive.com Logo
1Point21 Interactive
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of hands-on Account Management or client-facing experience, preferably within a small to mid-sized legal marketing agency
  • Bachelor's degree (BA/BS) in Marketing, Business, Communications, or a related field
  • Experience managing client relationships, delivering digital strategies, and working on performance-driven campaigns
  • Solid digital marketing expertise with hands-on experience in areas such as SEO, paid media, social media, email marketing, or content marketing
  • Proficiency with Content Management Systems (CMS) like WordPress required
  • Ability to work in a collaborative environment and engage with cross-functional teams
  • A genuine passion for client success, with a focus on providing exceptional service
Job Responsibility
Job Responsibility
  • Serve as the primary point of contact for clients, facilitating clear and consistent communication between the client and iLawyer Marketing
  • Establish strong working relationships with clients, ensuring their needs and expectations are understood and met
  • Foster effective collaboration between the internal digital marketing and sales teams
  • Regularly analyze and review client performance data using tools like Google Analytics
  • Prepare and present monthly analytics reports that provide actionable insights to clients
  • Collaborate with both the marketing and sales teams to identify opportunities for improving client performance
  • Provide data-driven marketing recommendations and propose tailored solutions based on client goals
  • Advise clients on the best marketing products and strategies to meet their business objectives
  • Build and maintain long-term client relationships to ensure satisfaction and account retention
  • Proactively engage with clients to anticipate their needs and prevent potential issues
What we offer
What we offer
  • Remote-First Environment
  • Medical, Dental, & Vision Insurance
  • Company 401(k) Matching
  • Monthly Phone & Data Stipend
  • Paid Vacation & Sick Time Off
  • Bonus incentive plan
  • Fulltime
Read More
Arrow Right

Senior Client Success Manager

Our client, a leading provider in telecom, physical security, and cybersecurity ...
Location
Location
United States , Portland
Salary
Salary:
80000.00 - 90000.00 USD / Year
careerpathsnw.com Logo
CareerPaths NW
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Manage and grow relationships with an assigned portfolio of 100+ clients
  • Drive renewals, upsells, and cross-sells across telecom, cybersecurity, and physical security solutions
  • Partner with clients in industries such as financial services, healthcare, retail, and automotive to understand their business needs
  • Serve as a consultative advisor — helping customers consolidate systems, improve connectivity, and integrate new technologies
  • Oversee the sales cycle for both one-time and recurring service work, including bundled product offerings
  • Collaborate with internal technical and project management teams to deliver on client expectations
  • Maintain strong product knowledge of our client’s flagship M-Suite solutions, connectivity services, and managed offerings
  • Use data and customer insights to proactively identify growth opportunities
Job Responsibility
Job Responsibility
  • Manage and grow relationships with an assigned portfolio of 100+ clients
  • Drive renewals, upsells, and cross-sells across telecom, cybersecurity, and physical security solutions
  • Partner with clients in industries such as financial services, healthcare, retail, and automotive to understand their business needs
  • Serve as a consultative advisor — helping customers consolidate systems, improve connectivity, and integrate new technologies
  • Oversee the sales cycle for both one-time and recurring service work, including bundled product offerings
  • Collaborate with internal technical and project management teams to deliver on client expectations
  • Maintain strong product knowledge of our client’s flagship M-Suite solutions, connectivity services, and managed offerings
  • Use data and customer insights to proactively identify growth opportunities
  • Fulltime
Read More
Arrow Right

Client Success Manager

We are seeking an experienced Client Success Manager (CSM) to join our growing p...
Location
Location
Brazil , São Paulo
Salary
Salary:
Not provided
addepar.com Logo
Addepar
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in financial services, fintech, or SaaS, ideally in a client-facing function such as Client Success, Relationship Management, or Implementation
  • Solid understanding of Brazil’s wealth and asset management ecosystem, including common workflows, market dynamics, and client expectations
  • Proven track record of building strong client relationships and driving measurable outcomes in adoption, retention, and satisfaction
  • Excellent communicator, comfortable engaging senior stakeholders and influencing across technical and business audiences
  • Self-starter with strong organizational skills and the ability to work effectively in a fast-paced, entrepreneurial environment
  • Analytical thinker with the ability to diagnose client challenges and develop clear, actionable solutions
  • Familiarity with CVM and Bacen regulations or financial data management standards in Brazil is highly valued
  • Bachelor’s degree required
  • studies in Finance, Economics, Business Administration, or Technology are a plus
  • Fluency in Portuguese and English is required
Job Responsibility
Job Responsibility
  • Develop deep expertise in the Addepar platform and apply it to your clients’ needs, workflows, and strategic goals
  • Build and execute tailored client success plans, identifying opportunities to drive adoption, product expansion, and long-term partnership growth
  • Lead regular touchpoints and strategic business reviews to ensure clients stay informed on platform capabilities, roadmap updates, and usage insights
  • Partner with Account Managers and Product Specialists to identify new commercial opportunities, including product cross-sells, new integrations, or advisory support
  • Serve as the voice of the client internally, advocating for regional feature needs, surfacing product feedback, and collaborating across Product, Engineering, and Services teams
  • Help design and scale client success processes suited to Brazil and Latin America, aligning with Addepar’s global standards while adapting to regional expectations
  • Ensure compliance with local regulations and data privacy norms, including LGPD (Lei Geral de Proteção de Dados), especially in areas related to financial data handling, client reporting, and cross-border collaboration
What we offer
What we offer
  • Reasonable accommodation for individuals with disabilities
  • Fulltime
Read More
Arrow Right

Client Success Manager

We are seeking an experienced Client Success Manager (CSM) to join our growing t...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
addepar.com Logo
Addepar
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Several years of experience in financial services, fintech, or SaaS, preferably in a client-facing role such as Client Success, Relationship Management, or Implementation
  • Strong understanding of the investment and wealth management landscape in Southeast Asia, including client workflows, regional challenges, and operating norms
  • Proven ability to build and deepen client relationships, with a history of driving strong adoption, advocacy, and satisfaction metrics
  • Confident communicator with the ability to engage senior stakeholders and influence across client and internal teams
  • Comfortable working independently and navigating ambiguity in a fast-paced, entrepreneurial environment
  • Analytical mindset with the ability to distill complex problems into clear action plans
  • Familiarity with MAS regulations and PDPA, particularly in the context of financial data handling, is a strong advantage
  • Bachelor’s degree required
  • a background in finance, economics, or a technical discipline is a plus
  • Willingness to travel within the region as client needs dictate
Job Responsibility
Job Responsibility
  • Develop deep expertise in the Addepar platform and apply it to your clients’ needs, workflows, and strategic goals
  • Build and execute tailored client success plans, identifying opportunities to drive adoption, product expansion, and long-term partnership growth
  • Lead regular touchpoints and strategic business reviews to ensure clients stay informed on platform capabilities, roadmap updates, and usage insights
  • Partner with Account Managers and Product Specialists to identify new commercial opportunities, including product cross-sells, new integrations, or advisory support
  • Serve as the voice of the client internally, advocating for regional feature needs, surfacing product feedback, and collaborating across Product, Engineering, and Services teams
  • Help design scalable client success processes for the Singapore and broader APAC market, supporting our growing regional footprint
  • Ensure awareness of and adherence to regulatory requirements and local norms, including MAS guidelines and Singapore’s Personal Data Protection Act (PDPA), particularly in areas like data privacy, client reporting, and cross-border engagement
What we offer
What we offer
  • Global flexible workforce model
  • Equal opportunity employer
  • Reasonable accommodation for individuals with disabilities
  • Fulltime
Read More
Arrow Right

Senior Client Success Manager

Aptitude’s Client Success (“CS”) Team plays a crucial role in driving successful...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
aptitudesoftware.com Logo
Aptitude Software
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years’ experience in enterprise SaaS Customer Success or Account Management roles
  • Proven track record of closing renewals and expansions independently – not reliant on Sales
  • Demonstrable success in expanding accounts into parent/sister companies and new business units
  • Consistent history of achieving or exceeding commercial targets (renewals, upsells, multi-year expansions)
  • Exceptional executive presence and confidence influencing C-level stakeholders
  • Deep commercial acumen with the ability to link product adoption directly to business outcomes and ROI
  • Based in Sydney with proven experience managing enterprise client portfolios across APAC
Job Responsibility
Job Responsibility
  • Own and deliver against annual revenue targets (renewals + expansion) across your client portfolio
  • Independently negotiate and close renewals and expansions, including multi-year and enterprise-wide contracts
  • Drive upsell and cross-sell across the full solution suite, identifying whitespace opportunities and expanding into parent companies, subsidiaries, and sister organisations
  • Lead C-suite level engagements, delivering compelling ROI-focused QBRs and positioning Aptitude as a growth partner
  • Build and execute strategic account expansion plans that directly tie product adoption to commercial outcomes
  • Accurately forecast pipeline and deliver ≥90% forecasting accuracy on renewals and expansions
  • Act as the single point of accountability for both client success and commercial outcomes in APAC
What we offer
What we offer
  • Superannuation
  • Private Healthcare
  • Employee Assistance Programme
  • Fulltime
Read More
Arrow Right

Senior Client Success Manager

Aptitude’s Client Success (“CS”) Team plays a crucial role in driving successful...
Location
Location
United States
Salary
Salary:
Not provided
aptitudesoftware.com Logo
Aptitude Software
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years’ experience in enterprise SaaS Customer Success or Account Management roles
  • Proven track record of closing renewals and expansions independently – not reliant on Sales
  • Demonstrable success in expanding accounts into parent/sister companies and new business units
  • Consistent history of achieving or exceeding commercial targets (renewals, upsells, multi-year expansions)
  • Exceptional executive presence and confidence influencing C-level stakeholders
  • Deep commercial acumen with the ability to link product adoption directly to business outcomes and ROI
Job Responsibility
Job Responsibility
  • Own and deliver against annual revenue targets (renewals + expansion) across your client portfolio
  • Independently negotiate and close renewals and expansions, including multi-year and enterprise-wide contracts
  • Drive upsell and cross-sell across the full solution suite, identifying whitespace opportunities and expanding into parent companies, subsidiaries, and sister organisations
  • Lead C-suite level engagements, delivering compelling ROI-focused QBRs and positioning Aptitude as a growth partner
  • Build and execute strategic account expansion plans that directly tie product adoption to commercial outcomes
  • Accurately forecast pipeline and deliver ≥90% forecasting accuracy on renewals and expansions
What we offer
What we offer
  • 401(k) retirement plan with matching
  • Competitive vacation and paid time off
  • Healthcare benefits – medical insurance, dental insurance and vision plans
  • Pre-tax saving accounts
  • Life and Disability Insurance
  • ShareSave scheme (ability to purchase company shares on preferential terms)
  • Flexible working conditions
Read More
Arrow Right

Client Success Manager

The Client Success Manager plays a crucial role in overseeing the implementation...
Location
Location
India , Delhi
Salary
Salary:
Not provided
avomind.com Logo
Avomind
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5 years of demonstrated experience in customer/client success management or a relevant field
  • MBA degree or equivalent advanced education
  • Familiarity with Software as a Service (SaaS) industry
  • Previous involvement with call center/BPO organizations and familiarity with associated technologies
  • Proficiency in multitasking and prioritizing tasks within a dynamic and fast-paced environment
  • Strong problem-solving abilities coupled with meticulous attention to detail
  • Sound analytical skills to effectively interpret and leverage data for decision-making
  • A collaborative team player with a proactive approach towards meeting objectives
  • Exceptional written, verbal, and presentation communication skills
  • Must willing travel twice per quarter
Job Responsibility
Job Responsibility
  • Oversee implementation and project management of the company’s products into the client environments
  • Work with the client and client’s analytics teams to analyze Jibe data to deliver actionable insights for clients, assisting in getting agents to Jibed Status, making accurate survey predictions for every interaction
  • Manage end-user relationships and participate in client-facing business reviews and Quarterly Business Reviews
  • Provide client feedback and implementation findings to make recommendations for the continuous evolution Jibe
  • Lead Jibe trainings for clients, ensuring effective adoption and utilization of the platform
  • Effectively collaborate and communicate with the globally dispersed client’s team to ensure alignment and seamless execution
  • Fulltime
Read More
Arrow Right

Client Success Manager

The Client Success Manager (CSM) is a critical, client-facing role responsible f...
Location
Location
Germany , Munich
Salary
Salary:
Not provided
bazaarvoice.com Logo
Bazaarvoice
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5 years in an entry level account management or client-facing role
  • Fluent in German and English
  • Skillful in time management, organizational systems, and prioritization
  • Sufficient in meeting deadlines and expectations with minimal supervision
  • Basic experience with Microsoft Office and Google suites
  • Confident and solid written and verbal communication
  • Comfortable communicating across multiple methods with both known and unknown points of contact
  • Curious mindset and strong desire to learn
Job Responsibility
Job Responsibility
  • Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations including marketing, merchandising, customer service, product development, and distribution relationships
  • Observe and track trends across portfolio to develop best practices
  • Execute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesforce, Gainsight, Matik, etc)
  • Discover and influence client’s internal metrics for success working with Bazaarvoice, and ensure the client knows how to achieve and measure those results
  • Help key stakeholders understand the value they are receiving from Bazaarvoice
  • Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes
  • Promote new feature adoption to enhance client satisfaction and program performance
  • Prioritize portfolio to effectively manage bandwidth and customer prioritization
  • Fulltime
Read More
Arrow Right