Client Success Manager Jobs

Arcesium

Location:
United States, New York

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

210000.00 - 255000.00 USD / Year

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Job Description:

Arcesium seeks an experienced Client Success Manager to join our Client Success Service Solutions team (CS3) in our Client and Partner Development department. Unlike traditional relationship-only CSM roles, this position is highly technical: the ideal candidate will be comfortable writing SQL, working with data products and big data platforms, and applying Data Governance best practices while managing client relationships. The Client Success Service Solutions (CS3) team is dedicated to building lasting partnerships that create value, foster trust, and ensure our clients maximize the full potential of our products and services to achieve the outcomes they desire.

Job Responsibility:

Serve as a dedicated point of contact and strategic partner to clients focusing on understanding their business objectives and aligning Arcesium’s solutions to meet those goals
Provide thought leadership to clients by sharing industry insights, regulatory updates, and best practices to empower them to stay ahead in a competitive landscape
Develop and maintain deep functional and technical knowledge of our operational and data platform to engage clients on shared outcomes to achieve success
Get clients acquainted with their products and a new operating model to build product adoption post implementation
Build and maintain relationships with mid to senior client stakeholders, such as Controllers, Chief data officers, and Senior management of operations, through regular check-ins and ongoing communications
Critically review, identify, and communicate areas of improvement in our technical and operational processes focusing on opportunities which will drive long term client success while maintaining adequate controls
Primary point of contract for client issues, accountable for issue resolution in a timely manner, while applying product knowledge to address technical concerns ensuring acceptable resolution and resulting in de-escalation
Act as the voice of the client within Arcesium, collaborating with internal teams – including Product, Solution Architects, and Account Management – to advocate for client needs and achieve win-win outcomes
Analyze client usage patterns and feedback to develop tailored action plans for maximizing value from Arcesium solutions
Proactively monitor client success metrics ensuring a high level of client satisfaction, retention, and product adoptions
Participate in the onboarding process for new clients, enabling knowledge transfer to promote early success

Requirements:

10+ years of experience in operations, technology, or client success at a hedge fund, investment manager, FinTech, financial services or technology organization
Knowledge of software engineering or data science with experience working with SQL, BI, data lakes or other data tools
Superior quantitative, analytical, and problem-solving skills, with a strong attention to detail
Assertive self-starter with strong interpersonal, multi-tasking, and teamwork skills
Strong communication skills and an understanding of the client/business relationship are required, as is a critical thinking mindset able to operate in an innovative, forward-thinking business environment
A degree in economics, finance, business, math, science, or engineering is preferred
Exposure to a wide spectrum of investment asset classes and market segments

What we offer:

variable compensation in the form of a year-end bonus, guaranteed in the first year of hire
medical and prescription drug coverage
401k contribution matching

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Client Success Manager