Client Success Manager

• Serve as an advocate for the Insights product with clients and foster three-dimensional relationships with key stakeholders
• Develop personalized engagement plans for each client depending on areas of focus
• Monitor and drive client engagement through direct outreach efforts: direct emails, product demonstrations, virtual and onsite meetings
• Collaborate with sales team to ensure timely renewals and drive upsell opportunities
• Acquire valuable feedback and insights from clients to inform product development, marketing strategies, and sales efforts

• Bachelors or masters degree from an accredited University
• 2+ years of professional work experience, with a focus on B2B product sales
• Understanding of the corporate org structure, the roles, responsibilities, and unmet needs of our corporate buyers, and ability to engage with senior business leaders with innovative content and ideas
• Excellent communication skills, with the ability to distill complex issues into clear and concise messages
• Intellectual curiosity, adaptability, and a team-first collaborative approach
• Demonstrated ability to work both independently and as part of a team, with a commitment to delivering results
• Excellent written and verbal communication skills
• Strong focus on quality, attention to detail, and addressing client needs

Experience working with or using expert networks

• 15 PTO days, 10 legal holidays, and sick days
• Comprehensive medical, dental, and vision plans
• Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plans
• Commuter benefits and a corporate gym rate
• Development opportunities through the LinkedIn Learning platform
• Free snacks and beverages in the office
• Friday happy hour and “Summer Fridays”
• Year-round corporate athletic league
• Casual work environment, team building, and other social events
• Annual discretionary bonus based on performance