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Client Success Manager

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STAFFVIRTUAL

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Location:
Philippines , Cebu City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Client Success Manager, you will play a crucial support role collaborating with customers and the Account Managers. Your responsibilities will include handling sales requests, creating and processing IT product and service proposals, updating customer information in the PSA system, ensuring deadlines are met, and engaging in discussions with customers to enhance service delivery.

Job Responsibility:

  • Work directly with Account Managers and customers to address their needs and concerns
  • Manage sales requests and collaborate with Account Managers
  • Create and process IT product and service proposals
  • Update customer information in the PSA system
  • Ensure deadlines are met and deliverables are on time
  • Conduct discussions with customers to identify areas for improvement and understand their evolving needs

Requirements:

  • 2-3 years of experience in supporting customers in the MSP world
  • Strong knowledge of computer networking products and services
  • Experience with ConnectWise PSA/Manage and ConnectWise CPQ/Sell
  • Familiarity with Microsoft NCE, Azure, Fabric and Modern Software offerings
  • Some knowledge of MDM
  • Ability to juggle multiple tasks under time constraints
  • Strong communication skills with the ability to set clear expectations
  • Proficient in Microsoft Office applications
  • Willingness to become an expert with ConnectWise solutions
What we offer:
  • Competitive compensation and benefits package
  • HMO Day 1 + FREE dependent coverage
  • De minimis and allowances
  • Attendance bonus
  • Paid time offs
  • Company-provided work setup (laptop, monitor, accessories)
  • Training, career growth, and global exposure
  • A collaborative and supportive team culture

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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