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D3 Logo D3 · IT - Administration

Client Success Manager

United States, Ocean City · Job Posted December 08, 2025
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Job Description

D3 is seeking an experienced, full-time client services professional to join our amazing team. You will support site updates, email marketing, and print design operations by compiling, formatting and reporting information, gathering client content and materials for marketing plans.

Job Responsibility

  • Provides customer service and support to a range of clients
  • Handle a high volume of client inquiries and requests through a ticket system and calls
  • Make dynamic site updates and train clients on different website platforms
  • Assembles reports by compiling, consolidating, formatting and summarizing information
  • Educate clients on additional services
  • Escalate issues and concerns and work quickly with a team to find a solution and resolve them quickly

Requirements

  • Excellent Written and Oral Communication
  • Excellent listening skills and an empathetic voice and manner
  • Strong Organizational Skills
  • Proven Data Entry Skills
  • Mastery of Microsoft Office Skills
  • Basic Reporting Skills
  • Dedication to customer satisfaction
  • Ability to multitask while keeping focus on the customer

Nice to have

  • Previous email marketing programs/software
  • Previous WordPress experience
  • Experience working with Adobe tools

What we offer

  • Paid time off
  • Simple IRA
  • Medical & Dental Programs
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