Client Success Manager Job at BBC Studios (New York)

Client Success Manager

BBC Studios

Location:
United States , New York

Category:
Media

Contract Type:
Not provided

Salary:

75000.00 - 82500.00 USD / Year

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Job Description:

The Client Success Manager (CSM) oversees the end-to-end execution and performance of premium advertising campaigns within NAM for BBC Studios. Acting as the post-sale lead, you will bridge the gap between client goals and operational excellence to drive seamless delivery and revenue retention. This role is designed for a seasoned account professional who combines a strategic mindset with a passion for campaign craftsmanship to deliver high-impact results and identify growth opportunities for world-class brands.

Job Responsibility:

Lead the activation, management, and optimization of complex, high-value campaigns across the BBC Studios portfolio (Display, Video, Branded Content, and Social)
Proactively monitor campaign KPIs, working closely with Ad Ops and Planning to recommend optimizations
Lead the development of high-quality client materials, including Kick-off Calls (KOCs), mid-campaign updates, and comprehensive wrap reports
Serve as the lead post-sale contact for key agencies and direct advertisers, managing daily communications and troubleshooting
Act as a trusted advisor to clients, translating complex data into actionable insights and strategic recommendations
Partner with Sales to identify renewal and upsell opportunities
Orchestrate internal workflows with Editorial, Project Management, Research, and Marketing
Support the Senior CSM in refining internal playbooks, templates, and reporting standards
Maintain accurate records within Salesforce, Monday.com, and other internal systems

Requirements:

4+ years of experience in client success, media planning, or digital campaign management within a premium media or agency environment
Fluency in Google Ad Manager, Salesforce, and project management tools like Monday.com
Solid understanding of the digital landscape, including CTV, audio, and custom content ecosystems

Nice to have:

Exceptional presentation skills
ability to 'tell a story' with data and remain composed when presenting to senior-level clients
A solutions-oriented mindset with the ability to navigate technical hurdles or delivery shifts independently
Highly organized with the ability to manage a high volume of concurrent projects without sacrificing attention to detail
Familiarity with social analytics and measurement studies is a plus

What we offer:

100% Employer-Paid Medical and Dental Insurance (PPO plans)
Generous Paid Time Off
Flexible, Hybrid Working Arrangements
Strong commitment to work/life balance
Free Retirement Consulting for all employees
Pet Insurance
Commuter Benefits
Gym Reimbursement

Additional Information:

Job Posted:
March 19, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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