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Client Success Manager

United States · Job Posted June 09, 2026
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Job Description

We’re looking for a proactive, detail-oriented Client Success Manager to own client relationships and drive retention across our book of accounts. You’ll be the face of Home Service Direct for our clients – the primary point of contact from onboarding through ongoing retention and growth. This role requires fluent English (little to no accent), strong tech-savviness, and a background in marketing/lead generation through paid ads.

Job Responsibility

  • Client Communication: Manage daily client communication via phone, Google Meet, Slack, and email with clear, fluent English
  • Onboarding & Retention: Lead onboarding calls, set clear expectations, and ensure new clients understand our lead-generation system
  • Reporting & Performance: Help clients understand their leads, performance, and value
  • Task & Project Tracking: Use ClickUp to track tasks and deliverables, ensuring smooth follow-up and coordination
  • CRM & Lead Management: Work daily inside Go High Level (GHL) to manage leads and client accounts
  • Cross-Functional Coordination: Work alongside our ads, billing, and operations teams to resolve client issues
  • Account Growth & Upsells: Identify opportunities for expanding client accounts and collaborate with the team to close them
  • Documentation & Notes: Keep detailed notes, client records, and account updates organized and up to date
  • Handling Tough Conversations: Address client concerns, representing the company professionally

Requirements

  • Fluent English with near-native proficiency
  • High-level understanding of Meta Ads
  • Working knowledge of Google Ads
  • Proficiency in ClickUp
  • GHL experience is essential
  • Fluency in Slack
  • 2+ years of client-facing account management experience
  • Marketing & lead-generation background with experience in paid ads
  • Exceptional communication skills
  • Highly organized with attention to detail
  • Proactive problem-solving mindset

Nice to have

  • Prior experience at a marketing or advertising agency
  • Experience with home-service or small-business clients
  • Bilingual (English/Spanish) is a plus
  • Familiarity with paid-lead/lead-generation business models
  • Tech-savvy with tools like Google Meet and CRMs

What we offer

  • Performance-based bonuses
  • Growth opportunities
  • Direct mentorship from leadership
  • Remote flexibility
  • Long-term career growth potential
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