Client Success Manager

• Owning client success outcomes, ensuring high client satisfaction, adoption, and product engagement
• Championing the client voice to influence product roadmaps and feature prioritization
• Developing tailored client product roadmaps aligned with client goals and company OKRs
• Driving client-centric product partnerships and identify new product opportunities
• Support insight-led decision-making through integration of client and market data (Client 360)
• Leading product adoption and migration efforts across global client ecosystems
• Collaborating with cross-functional teams to align on client needs and represent them at senior levels
• Tracking and reporting ROI to ensure value from product innovation and development efforts
• Contributing to product-market fit assessments across the global roadmap pipeline
• Leading cross-functional initiatives and manage multi-stream projects as needed
• Assisting with testing, product setup, feedback loops, and client troubleshooting
• Helping scale the Product Client Success function by creating repeatable, high-quality processes

• Proven results in a Client Success or Product Client Success role, ideally within a high-growth or product-led B2B environment
• Experience working within or closely alongside Product, Marketing and Commercial teams to deliver product adoption and related strategies
• Understanding of Client Product-Led Growth and how it supports sales, retention, and our roadmap development
• Experience working with major enterprise clients, partnerships, and/or global platform businesses in either the B2B or consumer travel space or financial industry (preferred, but not essential)
• Familiarity, but not being tied down, with agile delivery models
• Demonstrated ability to deliver high-impact client product experiences across diverse portfolios at scale
• Comfort working across global and virtual teams, with an appreciation for regional nuance and cultural dynamics

Experience in the B2B or consumer travel space or financial industry

• Flexible and hybrid working options
• Work from anywhere – 8 weeks a year
• Generous parental leave and family-friendly policies
• Career development, mentorship, and training
• A supportive, inclusive culture with employee resource groups and diversity initiatives