Client Success Manager Jobs

Bazaarvoice

Location:
Germany, Munich

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Client Success Manager (CSM) is a critical, client-facing role responsible for the care of a named portfolio of accounts in the Central European region. Using a variety of treatment models, a CSM will drive adoption, increase satisfaction, mitigate risk, and identify opportunities for expansion through value articulation. A CSM will use strategic recommendations to drive value in our partnership and help our clients achieve their desired business outcomes. This role is vital in ensuring we forge ongoing and strategic relationships with our clients. You will work in a vibrant and exciting area of e-commerce with brands and retailers in a fast-paced, high-growth environment.

Job Responsibility:

Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations including marketing, merchandising, customer service, product development, and distribution relationships
Observe and track trends across portfolio to develop best practices
Execute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesforce, Gainsight, Matik, etc)
Discover and influence client’s internal metrics for success working with Bazaarvoice, and ensure the client knows how to achieve and measure those results
Help key stakeholders understand the value they are receiving from Bazaarvoice
Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes
Promote new feature adoption to enhance client satisfaction and program performance
Prioritize portfolio to effectively manage bandwidth and customer prioritization

Requirements:

3-5 years in an entry level account management or client-facing role
Fluent in German and English
Skillful in time management, organizational systems, and prioritization
Sufficient in meeting deadlines and expectations with minimal supervision
Basic experience with Microsoft Office and Google suites
Confident and solid written and verbal communication
Comfortable communicating across multiple methods with both known and unknown points of contact
Curious mindset and strong desire to learn

Nice to have:

Additional languages nice to have
Experience with Gainsight a plus, but not required
Experience with software, online and/or other marketing/eCommerce technologies a plus, but not required

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Client Success Manager