Client Success Manager Jobs

Client Success Manager

Fever

Location:
Spain, Barcelona

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

B2B SaaS Client Success Manager to join the Culture squad, working with key clients in the Culture industry. Manage long-term relationships, lead product onboarding, training, and ongoing optimization, helping clients succeed through tailored solutions and outstanding service. Opportunity to blend business strategy, relationship management, and technical expertise.

Job Responsibility:

Guide clients from pre-sales demos to onboarding and long-term support
Train clients on platform tools like Ticket Secure, Flexi Ticket, or our B2C Service
Build trusted relationships and proactively identify upsell opportunities
Work closely with internal teams (design, sales, tech and product) to improve the onboarding experience and drive engagement
Collaborate with Client Support to ensure fast and effective responses
Conduct a thorough analysis of the platform’s product gaps in relation to market needs and requirements, and effectively communicate these insights to the Product Team for further development
Represent Onebox at client events and ensure flawless execution
Educate and engage clients, helping them unlock the full potential of the platform

Requirements:

4+ years in Client Success or Account Management
Experience with B2B clients and tailored product delivery
Fluency in Spanish and English
Strong communication and problem-solving skills
Instinct for commercial opportunities – ability to identify client needs and drive platform adoption

Nice to have:

Experience in culture, ticketing, event management, or a SaaS environment
Additional languages
International work experience

What we offer:

40% Discount on all events on Fever
Private Health insurance discounts
Wellhub access–for you and your family
Possibility of remote working from home

Additional Information:

Job Posted:
December 01, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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