Client Success Manager Job at ISHIR (Dallas)

Client Success Manager

ISHIR

Location:
United States , Dallas

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a strategic, relationship-driven, and results-oriented Client Success Manager to join our growing team in Dallas. This role is ideal for a natural relationship builder who excels at account management, client growth, strategic networking and has a strong hold and deeper connections in Dallas market. As a key player in our client success team, you will be responsible for fostering deep relationships with clients, ensuring high satisfaction, and driving revenue growth. This role requires a balance of structured execution, adaptability, and people-first relationship management.If you thrive in building, managing, and expanding client accounts while working closely with leadership in a fast-paced environment, we encourage you to apply.

Job Responsibility:

Client Relationship Management
Own and deepen relationships with key stakeholders across client organizations
Expand account penetration by building relationships at multiple levels of the organization
Understand client goals, challenges, and business objectives to proactively offer solutions that drive value
Act as the trusted advisor to clients, ensuring consistent communication, alignment, and strategic consulting
Serve as the escalation point to ensure client concerns are resolved swiftly, working closely with internal teams
Account Management & Growth
Manage a book of business with a focus on retention and growth
Develop and execute strategic account plans to maximize client success, renewals, and long-term partnerships
Own the client onboarding experience, ensuring seamless transitions from Sales/Pre-Sales to Project Managers
Monitor key performance indicators (KPIs) such as NPS, CSAT, and engagement metrics
Ensure billing and collections are tracked efficiently, mitigating any potential revenue risks
Conduct regular business reviews (Quarterly and Annual Account Reviews) with internal teams and clients to align on objectives and opportunities
Identify upsell and cross-sell opportunities within existing accounts, expanding revenue streams
Leverage existing client networks to generate new business through referrals
Own client renewals, ensuring contracts are extended with continued value-driven discussions
Event Hosting, Community & Networking
Represent the company at networking events, industry groups, and professional associations
Build strong relationships with potential clients through in-person events, ensuring a steady pipeline of warm leads
Work closely with leadership and sales teams to coordinate networking efforts for maximum impact
Co-host company events, roundtables, and executive briefings, ensuring a seamless experience for attendees
Build strong client communities that drive attendance and engagement at our events
Collaborate with the marketing team to create case studies, success stories, and thought leadership content
Request client testimonials and reviews, contributing to brand credibility and trust

Requirements:

Proven experience in client success, account management, or enterprise sales (preferably in IT services or software)
Strong interpersonal skills – a natural relationship builder who enjoys connecting with people at all levels
Structured execution mindset – ability to follow through on key initiatives while balancing adaptability
Comfortable engaging with C-Level executives and managing enterprise-level accounts
Strong negotiation and consultative selling skills to drive account growth
Availability for evening networking events and travel within the Dallas area

What we offer:

Work directly with visionary leadership in a fast-moving, high-growth environment
Be at the center of client relationships and play a key role in long-term success
Make an impact by driving revenue, retention, and community growth
Expand your professional network through high-value industry events and strategic partnerships
Advanced training
Opportunity to apply knowledge to real business solutions

Additional Information:

Job Posted:
December 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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