Client Success Manager Job at InvestorHub (Melbourne)

Senior Client Success Manager

The Senior Client Success Partner plays a critical role in ensuring a seamless a...

Location

United States , O'ahu, Hawaii

Salary:

70000.00 - 84000.00 USD / Year

MyTennisLessons

Expiration Date

Until further notice

Requirements

Excellent interpersonal and communication skills
Strong proficiency in troubleshooting hardware and software issues
Strong problem-solving skills
Proficiency in training end-users in software applications
Ability to work independently and manage time effectively
Ability to travel and work on-site at various client locations
2+ years of management experience working in the restaurant industry
2+ years experience building and maintaining strong relationships with clients
Familiarity with various hardware and networking devices
Familiarity with low-voltage wiring principles

Job Responsibility

Install and configure SpotOn hardware, peripherals, and networking devices
Conduct on-site surveys to determine optimal hardware placement
Deliver comprehensive, hands-on client training and live support
Perform on-site health check-ins
Conduct on-site hardware demonstrations
Build and maintain strong, trusted client relationships
Respond to and resolve escalated support tickets
Collaborate cross-functionally with internal teams to diagnose and resolve complex client issues
Communicate technical concepts clearly to non-technical users
Identify opportunities to upsell additional products and services

What we offer

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year

Fulltime

Associate Manager, Client Success

The Associate Manager, leads and supports the Client Success team to deliver exc...

Location

Poland , Krakow

Salary:

11100.00 - 13800.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

2-5+ years of experience working in a managerial capacity in a support, sales/retention, or Customer Service role
1-3 years minimum experience working in the payment processing and/or software solutions industries
At least 1 year background/experience in portfolio management or processing/software leadership role where you were instrumental in developing processes and department protocols
2-3 years of experience and proficiency with Google Suite, Learning Management Systems such as Lessonly, and related software
Ability to translate your skills to other employees through training and mentoring
Must have excellent verbal and written communication skills to appropriately manage both internal and external partner relationships
Strong retention, marketing, leadership and interpersonal skills
Excellent verbal and written communication skills with strong marketing, sales, retention, or VIP portfolio management background
Thorough understanding of client success processes and department protocols within SpotOn ecosystem and potentially within a specific specialty success group like Integrations, Pricing, or Retention/Cancellations
Ability to moderate both small and large groups

Job Responsibility

Supervise and oversee client escalations to reduce wait time and offer all viable alternatives to clients to obtain BUY-IN
Balance day-to-day operations within the Client Success department while ensuring merchant concerns/escalations are given priority and addressed swiftly
Coaching on how to effectively manage high-level/complex merchant concerns using EQ
Respond to Team Leads or CSS/CSMs issues and/or high-level escalations requiring intervention promptly with all documentation, communication, reports uploaded to SFDC
Analysis of attrition for Client Success portfolios quarterly and yearly and churn and At Risk data
Maintain accurate records and document all service activities and discussions regarding department processes, personnel, or client escalations
Collaborate across all departments to address/resolve client needs and delegate as appropriate with proper oversight to ensure these items are completed
Become proficient / have extensive knowledge of all processes and guidelines for Client Success guidelines, practices, and protocols including product software and hardware offerings
Coordinate, collaborate and facilitate with all SpotOn departments to ensure merchant requests/concerns are handled timely and appropriately
Ensure team meets KPIs consistently and works collaboratively with department management to address disciplinary issues or prohibitive behavior who will work with HR on any formal actions required

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Client Success Manager

The Client Success Manager will serve as the go-to enablement resource for our f...

Location

United States

Salary:

80000.00 - 100000.00 USD / Year

Fusion92

Expiration Date

Until further notice

Requirements

3–4 years of training, enablement, or client education experience, ideally in a B2B or fintech environment
3+ years of sales or sales support experience, including pipeline-building strategies
Strong presentation and facilitation skills, with experience in adult education or cognitive learning techniques
Excellent interpersonal, written, and verbal communication skills
Ability to collaborate across teams and influence stakeholders at all levels
High level of organization, self-motivation, and ownership
Experience supporting go-to-market initiatives and onboarding programs
2+ years in the banking or financial services industry
Familiarity with consultative sales and negotiating techniques
Proficiency in tools like Microsoft Office, webinar platforms, and CRM systems

Job Responsibility

Serve as a dedicated point of contact for FIs, their SMB customers, and internal partners
Design and deliver engaging training sessions, workshops, and webinars tailored to client needs
Collaborate with sales, marketing, product management, and operational teams to align training strategies to business goals
Execute go-to-market strategies and identify cross-sell and upsell opportunities
Collect feedback and assess training program effectiveness to continuously improve content and delivery
Provide real-time support for partner enablement, onboarding, and seller training
Lead demos, presentations, and product education sessions to support client sales success
Create and maintain training documentation, tools, and digital assets
Promote product awareness and drive client engagement by sharing best practices and industry insights
Track and report enablement activity and outcomes, aligning with leadership on cadence and distribution

Fulltime

Client Success Manager

D3 is seeking an experienced, full-time client services professional to join our...

Location

United States , Ocean City

Salary:

Not provided

D3

Expiration Date

Until further notice

Requirements

Excellent Written and Oral Communication
Excellent listening skills and an empathetic voice and manner
Strong Organizational Skills
Proven Data Entry Skills
Mastery of Microsoft Office Skills
Basic Reporting Skills
Dedication to customer satisfaction
Ability to multitask while keeping focus on the customer

Job Responsibility

Provides customer service and support to a range of clients
Handle a high volume of client inquiries and requests through a ticket system and calls
Make dynamic site updates and train clients on different website platforms
Assembles reports by compiling, consolidating, formatting and summarizing information
Educate clients on additional services
Escalate issues and concerns and work quickly with a team to find a solution and resolve them quickly

What we offer

Paid time off
Simple IRA
Medical & Dental Programs

Fulltime

Client Success Manager

At Blue Margin, we are on a mission to build the go-to data platform for PE-back...

Location

United States , Fort Collins; Denver

Salary:

75000.00 - 95000.00 USD / Year

Blue Margin

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience in Business, Marketing, or related field
Proven track record presenting to and consulting with C-suite executives
Strong project management experience with the ability to manage multiple workstreams simultaneously
Expert-level communication and negotiation skills at the executive level
Experience leading cross-functional initiatives and driving projects to successful completion
Strong consultative approach—you can translate technical complexity into business value
Demonstrated ability to work independently and drive initiatives with minimal direction
Experience with CRM tools, project management tools and contract management processes
High output, high accuracy, low ego approach to client relationship management
Proven ability to thrive in fast-paced, revenue-focused environments

Job Responsibility

Lead consultative discussions with C-suite executives to align our services with their strategic objectives
Build and maintain trusted advisor relationships that build long-term partnership value
Develop and manage data initiative backlogs that demonstrate continuous business impact and result in longer renewals or continued project work
Identify and pursue contract renewal and expansion opportunities with precision and timing
Collaborate with Analytics Engineers to ensure seamless delivery and client satisfaction
Manage project timelines, scope, and stakeholder expectations across multiple client initiatives and different engagement styles such as projects and managed data services
Navigate complex stakeholder dynamics while maintaining focus on outcomes and growth
Coordinate cross-functional teams to deliver on client commitments with precision and accountability
Balance relationship management, strategic thinking, and revenue growth across your client portfolio

What we offer

performance-based bonus, averaging 5% of base salary
strong benefits
flexible hybrid work setup

Fulltime

Client Success Manager, Providers

The Client Success Manager (CSM) is a seasoned, customer-obsessed professional r...

Location

United States

Salary:

138000.00 - 168000.00 USD / Year

Big Health

Expiration Date

Until further notice

Requirements

8+ years in Client Success, Account Management, or Consulting with significant ownership of large, complex healthcare accounts and a strong record of retention and expansion
Bachelor’s degree required
MBA/MPH or relevant graduate degree preferred
Deep familiarity with healthcare operations and change management within regulated environments required
Excellent organizational and time-management skills
disciplined risk/issue management and deadline accountability
Exceptional communication and interpersonal skills with demonstrated executive presence
able to build and sustain strong relationships across clinical, operational, and executive stakeholders
Analytical fluency and the ability to translate utilization and outcomes data into credible ROI narratives
Experience collaborating cross-functionally and coordinating complex programs

Job Responsibility

Manage strategic, complex, and enterprise healthcare customers and develop account plans with clear goals, risks, and growth strategies (renewal, expansion, multi-site/service line scale)
Build relationships with clinical, operational, IT, revenue cycle, contracting, finance, and executive sponsors
run executive business reviews (JOCs/QBRs) that align on outcomes and next-best actions
Drive onboarding across complex environments, ensuring adoption targets and value realization are met against success criteria
Standardize and improve CS playbooks
Synthesize learnings across accounts to inform repeatable approaches, internal processes, and continuous improvement
Lead cross-functional workstreams across Marketing, Sales, Implementation, Clinical, Product, Market Access, and Legal to support the delivery of positive program outcomes, on time and in scope. Proactively identify and mitigate risks and issues
Partner with teams on renewal and expansion strategy
contribute to SOWs, amendments, and forecasting
Provide timely updates and executive-ready summaries to senior leadership and customer sponsors

What we offer

generous vacation policy
professional development fund
flexible working arrangements
stock options

Fulltime

Client Success Manager

The Client Success Manager owns the relationships and the creation and execution...

Location

United States

Salary:

110000.00 - 125000.00 USD / Year

Big Health

Expiration Date

Until further notice

Requirements

Minimum of 4+ years of enterprise account management experience, with demonstrated ability to confidently engage with senior stakeholders
Strong interpersonal aptitude with the ability to coordinate cross-functionally and meet deadlines in a fast-paced environment
Ability to act proactively to influence key stakeholders and drive decisions
Strong executive presence and ability to communicate confidently with senior benefits leaders
Strong attention to detail. You’ll have complete ownership of your accounts and measure their success. A detail-oriented, thorough, creative, and analytical approach will be critical to your and your client’s success
Clear, collaborative communication skills and a willingness to support your Big Health team
Proficiency in building clear, insight-driven presentations (PowerPoint / Google Slides) and analyzing data (Excel / Google Sheets)
familiarity with Looker and Salesforce is highly desirable

Job Responsibility

Build strong, consultative relationships with employer clients to become a trusted partner and advisor in supporting the mental health of client populations through utilization of Big Health’s products
Manage enrollment marketing and campaign planning efforts to generate awareness of our programs among the client populations - work with your clients to identify unique opportunities to help clients expand engagement within their populations
Prepare reporting for and lead monthly/quarterly client meetings, annual reviews, and manage follow-ups in a timely manner to ensure client satisfaction
Think strategically and work cross-functionally to troubleshoot client requests
Take responsibility for up-sell opportunities and contract renewals
Become a product expert and internal champion for clients' needs as our offerings evolve
Analyze, interpret, and present program engagement and outcome metrics to demonstrate value to our clients

What we offer

generous vacation policy
professional development fund
flexible working arrangements
stock options

Fulltime

Client Success Manager

The Client Success Manager (CSM) is a critical, client-facing role responsible f...

Location

Germany , Munich

Salary:

Not provided

Bazaarvoice

Expiration Date

Until further notice

Requirements

3-5 years in an entry level account management or client-facing role
Fluent in German and English
Skillful in time management, organizational systems, and prioritization
Sufficient in meeting deadlines and expectations with minimal supervision
Basic experience with Microsoft Office and Google suites
Confident and solid written and verbal communication
Comfortable communicating across multiple methods with both known and unknown points of contact
Curious mindset and strong desire to learn

Job Responsibility

Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations including marketing, merchandising, customer service, product development, and distribution relationships
Observe and track trends across portfolio to develop best practices
Execute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesforce, Gainsight, Matik, etc)
Discover and influence client’s internal metrics for success working with Bazaarvoice, and ensure the client knows how to achieve and measure those results
Help key stakeholders understand the value they are receiving from Bazaarvoice
Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes
Promote new feature adoption to enhance client satisfaction and program performance
Prioritize portfolio to effectively manage bandwidth and customer prioritization

Fulltime

Client Success Manager

InvestorHub

Location:
Australia , Melbourne

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 09, 2026

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