Client Success Manager FSI Job at NTT DATA (Jakarta Selatan)

Job Description

As a Client Success Manager at NTT DATA, you will be responsible for maintaining and enhancing client relationships, driving client satisfaction, and managing renewals. A bachelor's degree in a related field is preferred, along with experience in a client-facing role within IT services. You will leverage your consultative selling skills to identify up-sell opportunities and ensure successful renewals. Join a diverse workplace that fosters growth and innovation.

Job Responsibility

Maintaining and enhancing client relationships
Driving client satisfaction and managing renewals
Acting as the primary post-sale point of contact for multiple small-to-medium scale or simple contracts
Driving client-facing activities through Client Success Management Charters: Adoption, Expansion, and renewal
Ensuring clients find immense value in their partnership
Nurturing relationships and acting as a trusted advisor
Helping clients adopt and expand the use of our offerings and services
Facilitating successful interactions with NTT DATA
Improving Client Satisfaction (CSAT) scores
Acting as an escalation point for issues
In the Adoption Charter: ensuring clients are aware of and can successfully adopt and increase their usage of services, helping them realize demonstrable value
In the Expansion Charter: driving up-sell opportunities and closing deals to achieve revenue targets, identifying cross-sell opportunities, engaging sales teams
For the renewal Charter: demonstrating the value delivered, driving successful and on-time renewals, minimizing churn, leveraging renewal opportunities for up-sell and cross-sell
Adopting standard methodologies, using platforms and tools, and contributing to the community
Ensuring the quality of DATA within client portfolio
Maintaining Client Success Management skills
Staying updated on NTT DATA's offerings

Requirements

Knowledge of NTT DATA's offerings and services, including their core functionality, pricing structures, and client benefits
Understanding of IT service environments, operations, and ITIL practices
Knowledge of billing processes, client invoicing, and contract management
Experience in account planning and stakeholder management
Proven ability to execute on-time renewals with minimal churn
Strong consultative selling and negotiation skills, with the ability to identify up-sell opportunities and close deals
Ability to understand a client's business strategy and align it with NTT DATA solutions
Experience in a client-facing role within Sales, Service, or Consultancy in a large-scale, preferably multinational, IT services environment
Excellent interpersonal skills to develop and maintain relationships up to management level
Bachelor’s degree in information technology, sales, business science or a related field is strongly preferred
Financial acumen knowledge and understanding

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Client Success Manager FSI

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