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Client Success Manager FSI

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NTT DATA

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Location:
Indonesia , Jakarta Selatan

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

As a Client Success Manager at NTT DATA, you will be responsible for maintaining and enhancing client relationships, driving client satisfaction, and managing renewals. A bachelor's degree in a related field is preferred, along with experience in a client-facing role within IT services. You will leverage your consultative selling skills to identify up-sell opportunities and ensure successful renewals. Join a diverse workplace that fosters growth and innovation.

Job Responsibility:

  • Maintaining and enhancing client relationships
  • Driving client satisfaction and managing renewals
  • Acting as the primary post-sale point of contact for multiple small-to-medium scale or simple contracts
  • Driving client-facing activities through Client Success Management Charters: Adoption, Expansion, and renewal
  • Ensuring clients find immense value in their partnership
  • Nurturing relationships and acting as a trusted advisor
  • Helping clients adopt and expand the use of our offerings and services
  • Facilitating successful interactions with NTT DATA
  • Improving Client Satisfaction (CSAT) scores
  • Acting as an escalation point for issues
  • In the Adoption Charter: ensuring clients are aware of and can successfully adopt and increase their usage of services, helping them realize demonstrable value
  • In the Expansion Charter: driving up-sell opportunities and closing deals to achieve revenue targets, identifying cross-sell opportunities, engaging sales teams
  • For the renewal Charter: demonstrating the value delivered, driving successful and on-time renewals, minimizing churn, leveraging renewal opportunities for up-sell and cross-sell
  • Adopting standard methodologies, using platforms and tools, and contributing to the community
  • Ensuring the quality of DATA within client portfolio
  • Maintaining Client Success Management skills
  • Staying updated on NTT DATA's offerings

Requirements:

  • Knowledge of NTT DATA's offerings and services, including their core functionality, pricing structures, and client benefits
  • Understanding of IT service environments, operations, and ITIL practices
  • Knowledge of billing processes, client invoicing, and contract management
  • Experience in account planning and stakeholder management
  • Proven ability to execute on-time renewals with minimal churn
  • Strong consultative selling and negotiation skills, with the ability to identify up-sell opportunities and close deals
  • Ability to understand a client's business strategy and align it with NTT DATA solutions
  • Experience in a client-facing role within Sales, Service, or Consultancy in a large-scale, preferably multinational, IT services environment
  • Excellent interpersonal skills to develop and maintain relationships up to management level
  • Bachelor’s degree in information technology, sales, business science or a related field is strongly preferred
  • Financial acumen knowledge and understanding

Additional Information:

Job Posted:
January 30, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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