Client Success Manager - Core Job at Addepar

Client Success Manager - Core

We are currently seeking a Client Success Manager to join our Core Client Succes...

Location

United States , New York, NY; Salt Lake City, UT

Salary:

69000.00 - 107000.00 USD / Year

Addepar

Expiration Date

Until further notice

Requirements

3+ years of experience in a RIA, Single Family Office, or Multi Family Office-oriented business or environment, preferably, in a client-facing role for financial products or services for UHNW clients
Strong analytical skills and a consistent framework or process approach to problem-solving
Technology knowledge that helps you engage and have credibility with product groups and clients
Strong time management and prioritization skills, as well as verbal and written communication skills
Experience building and improving client engagement strategies with a track record of success as proven by improved client health, referenceability, and platform adoption
Experience handling difficult customers or situations and can demonstrate resolutions
Ability to establish relationships with key influencers (internal and client)
executive presence and ability to effectively navigate and persuade all levels of an organization
Ability to navigate data and people to find answers
Independent, adaptable, and can thrive in a fast-paced environment

Job Responsibility

Develop a deep understanding of the Addepar platform and be able to apply it to clients’ requirements, industry challenges, and goals
Provide client support to senior members of the team during implementation, business reviews, instance reviews, and other BAU tasks to support an outstanding client experience
Develop success plans for a pool of clients, supporting critical client metrics to drive adoption and identify optimization and cross-selling opportunities
Provide continuing education and insights to clients relating to product updates, Addepar’s product roadmap, as well as review product usage patterns
Assist in the identification of new revenue opportunities for the Account Manager and Product Specialists, and participate in presentations to clients, including but not limited to: new projects, additional Addepar products or partner solutions
Advocate for clients, building strong working relationships with cross-functional teams to ensure client success

What we offer

bonus
equity
benefits
reasonable accommodation for individuals with disabilities

Sr Manager, Client Success

The Senior Manager, Client Success is accountable for leading a team of Client S...

Location

United States , Multiple locations

Salary:

126700.00 - 228400.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Seven (7) years of related professional experience, or a combination of education and experience deemed equivalent. (Required)
Minimum 5+ years of relevant experience in customer success, account management, or client-facing lifecycle roles. (Required)
3-5 years of experience with direct people leadership experience, preferably overseeing customer-facing teams in a B2B environment (telecom, SaaS, or enterprise services ideal). (Required)
3-5 years of demonstrated success leading teams responsible for account retention, adoption, and customer value realization. (Required)
Experience driving operational rigor through customer health metrics, lifecycle playbooks, and retention strategies. (Preferred)
Background managing executive-level customer relationships and overseeing performance in highly visible or regulated verticals (e.g., public sector, enterprise tech, healthcare) (Preferred)
Strong coaching and sustainment experience
skilled in reinforcing process adherence, developing team capability, and managing through change (Preferred)
Effective at navigating matrixed organizations, aligning cross-functional stakeholders, and removing roadblocks that impact customer delivery. (Preferred)
Customer Lifecycle Strategy: Proven ability to lead teams executing customer lifecycle strategies across onboarding, adoption, and renewal. (Required)

Job Responsibility

Team Leadership & Capability Development- This leader is responsible for building and developing a high-performing team of Client Success Managers (CLSMs). They will set and reinforce performance expectations aligned to core Client Success KPIs such as retention rate, customer adoption, and value realization. A key portion of this responsibility—approximately half—is dedicated to sustainment and capability elevation. The Senior Manager reinforces adherence to the Client Success model through coaching, success planning reviews, field routines, and feedback loops. They will lead regular team development activities, manage skill progression, and help embed best practices into daily execution. This focus on sustainment ensures lasting enablement and continuous improvement, allowing the team to scale with consistency and impact.
Strategic Customer Engagement –The Senior Manager plays a hands-on role in deepening executive-level relationships with key customers. They serve as the senior point of contact on complex issues, engage directly with customer stakeholders to reinforce the T-Mobile value proposition, and ensure the voice of the customer is represented in internal discussions. By participating in or leading strategic business reviews and overseeing retention plans, the Senior Manager strengthens customer loyalty and ensures alignment with business outcomes that matter to our largest and most strategic accounts.
Lifecycle Oversight & Play Execution – This role owns the operational performance of the Client Success team across the full customer lifecycle—from onboarding through adoption and renewal. The Senior Manager ensures that CLSMs consistently execute prescribed lifecycle plays and maintain rigorous focus on customer health. They oversee the creation and progress of customer success plans, evaluate the effectiveness of proactive interventions, and refine workflows to drive impact at scale. Their oversight ensures that success efforts are targeted, standardized, and measurable.
Cross-Functional Orchestration –The Senior Manager is accountable for enabling seamless collaboration between CLSMs and internal functions such as Sales, Implementation, Engineering, and Support. They proactively identify and remove roadblocks to execution, escalate cross-functional gaps, and ensure roles are clearly defined across lifecycle handoffs. By championing internal alignment and clarity, they ensure that customers receive a unified, coordinated experience from the broader account team and that internal dependencies do not hinder customer progress.
Data-Driven Performance Management –This role uses customer data and performance analytics to manage team effectiveness and to drive proactive interventions. The Senior Manager leverages tools such as the Account Health Dashboard, usage trend reports, and account-level KPIs to identify risks and opportunities. They guide their team in using data to inform outreach strategies, assess adoption gaps, and prioritize retention plays. In addition, they own the communication of team performance metrics to leadership and identify areas for continuous improvement based on empirical insights.
Strategic Contribution & Special Projects – The Senior Manager also plays a key role in advancing strategic initiatives within the Client Success function. This includes contributing to roadmap pilots, implementing new processes or tools, and leading special projects tied to churn reduction, revenue acceleration, or lifecycle transformation. They act as a thought partner to leadership and a change agent within the organization, continuously surfacing opportunities to improve how the team delivers customer outcomes at scale.

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
flexible spending account
paid time off and up to 12 paid holidays
paid parental and family leave
family building benefits

Fulltime

GTM Enablement Manager, Client Success

This role acts as the single point of accountability for preparing Customer Succ...

Location

Canada; United Kingdom; Ireland; Spain; Portugal; Italy

Salary:

Not provided

Deel

Expiration Date

Until further notice

Requirements

3+ years of relevant experience in enablement, program management, Customer Success, Sales, or a related role
Strong understanding of Customer Success motions, with at least 2 years of experience working in or closely with CS, Onboarding, or a revenue-impacting role
Experience designing and delivering enablement programs for global, distributed teams
Ability to translate complex product, process, or domain knowledge into clear, actionable learning
Excellent project management and organizational skills
able to balance multiple priorities in a fast-paced environment
Confident facilitator, coach, and communicator with strong presentation skills
fluent in English
Highly collaborative, able to build trust and influence across CS, Product, Enablement, and cross-functional teams
Data-informed and outcomes-focused, with experience defining and tracking enablement KPIs

Job Responsibility

Contribute to the development, delivery, and continuous improvement of Deel’s core global Customer Success enablement programs
Translate business priorities (adoption, retention, expansion, efficiency) into structured, outcome-driven enablement programs for CS roles
Act as a thought partner to CS leadership on capability gaps, readiness needs, and skill development priorities
Design and deliver blended enablement programs, combining live remote sessions, e-learning, self-serve resources, and practical application
Partner with Subject Matter Experts, Product Enablement, and Instructional Design to create high-quality, role-specific learning experiences
Ensure programs are practical, scenario-based, and directly applicable to real client conversations and workflows
Enable CSMs to confidently drive product adoption, value realization, and renewal readiness
Partner with Product and Customer Education to reinforce best practices for ongoing client enablement
Use customer insights, CS feedback, and performance data to identify adoption or retention gaps and design targeted enablement interventions
Define program milestones and success metrics aligned to CS and GTM goals

What we offer

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

Fulltime

Client Success Manager FSI

As a Client Success Manager at NTT DATA, you will be responsible for maintaining...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Knowledge of NTT DATA's offerings and services, including their core functionality, pricing structures, and client benefits
Understanding of IT service environments, operations, and ITIL practices
Knowledge of billing processes, client invoicing, and contract management
Experience in account planning and stakeholder management
Proven ability to execute on-time renewals with minimal churn
Strong consultative selling and negotiation skills, with the ability to identify up-sell opportunities and close deals
Ability to understand a client's business strategy and align it with NTT DATA solutions
Experience in a client-facing role within Sales, Service, or Consultancy in a large-scale, preferably multinational, IT services environment
Excellent interpersonal skills to develop and maintain relationships up to management level
Bachelor’s degree in information technology, sales, business science or a related field is strongly preferred

Job Responsibility

Maintaining and enhancing client relationships
Driving client satisfaction and managing renewals
Acting as the primary post-sale point of contact for multiple small-to-medium scale or simple contracts
Driving client-facing activities through Client Success Management Charters: Adoption, Expansion, and renewal
Ensuring clients find immense value in their partnership
Nurturing relationships and acting as a trusted advisor
Helping clients adopt and expand the use of our offerings and services
Facilitating successful interactions with NTT DATA
Improving Client Satisfaction (CSAT) scores
Acting as an escalation point for issues

Fulltime

Senior Principal Product Manager – Client Foundations Core Capabilities

As a Senior Principal Product Manager in Client Foundations, you will drive the ...

Location

Germany , Berlin

Salary:

Not provided

Zalando Sverige

Expiration Date

Until further notice

Requirements

Experience planning and deploying technical products at scale
Experience building platform-capability products that serve internal and external partners
Strong track record of envisioning and building successful platform products, ideally in an e-commerce or marketplace environment
Experience building internal UI tools for developers, designers, product analysts, and product managers (strong plus)
Understanding customer needs and turning insights into remarkable products
Experience delivering high-quality, cross platform client-facing applications (Web and Mobile)
Thrive in cross-functional environments, working seamlessly with Design, Engineering, Analytics, and Data Science teams

Job Responsibility

Lead the planning and deployment of technical products at scale
Define and execute a strong product strategy for successful client platform products
Translate customer needs and insights into remarkable products
Collaborate seamlessly with Design, Engineering, and Data Science teams, acting as a force multiplier for the teams who build on your platform

What we offer

Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days per year
Hybrid working model with up to 60% remote per week
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available

Fulltime

Senior Principal Product Manager – Client Foundations Core Capabilities

As a Senior Principal Product Manager in Client Foundations, you will drive the ...

Location

Germany , Berlin

Salary:

Not provided

Zalando Lounge

Expiration Date

Until further notice

Requirements

Experience planning and deploying technical products at scale
Experience building platform-capability products that serve internal and external partners
Strong track record of envisioning and building successful platform products, ideally in an e-commerce or marketplace environment
Experience building internal UI tools specifically for developers, designers, product analysts, and product managers (strong plus)
Understanding customer needs and turning insights into remarkable products
Experience delivering high-quality, cross platform client-facing applications (Web and Mobile)
Thriving in cross-functional environments, working seamlessly with Design, Engineering, Analytics, and Data Science teams

Job Responsibility

Lead the planning and deployment of technical products at scale
Define and execute a strong product strategy for successful client platform products
Translate customer needs and insights into remarkable products
Collaborate seamlessly with Design, Engineering, and Data Science teams, acting as a force multiplier for the teams who build on your platform

What we offer

Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days per year
Hybrid working model with up to 60% remote per week
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available

Fulltime

Senior Customer Success Manager

Luma's mission is to build multimodal AI to expand human imagination and capabil...

Location

United States , New York

Salary:

124000.00 - 155000.00 USD / Year

Luma AI

Expiration Date

Until further notice

Requirements

5–8 years of relevant experience in Customer Success, Account Management, Strategic Accounts, or a closely related client-facing function, with a track record of owning complex, high-value customer relationships
A senior IC who has demonstrably led scoped projects or workstreams with minimal oversight and meaningful cross-functional impact
Capable of informally mentoring and upleveling junior teammates — through coaching, reviewing their work, modeling craft, and pulling them through hard situations
Strong systems thinker: can spot patterns across accounts, design processes that scale, and integrate CS work into the broader product and GTM architecture
Hands-on operator at heart — still motivated to roll up your sleeves and run the work, not just direct it
Exceptional communicator who can navigate executive conversations, hold the room with technical partners, and translate customer feedback into clear, actionable input for Product and Engineering
Comfortable operating with high autonomy in an ambiguous, fast-evolving environment
Strong sense of ownership and judgment — you make the call when the playbook does not exist, and you escalate cleanly when it should

Job Responsibility

Own a portfolio of Luma's enterprise accounts, driving adoption, retention, and expansion with minimal oversight
Build and maintain executive-level relationships within your accounts — operating as a strategic advisor, not just a point of contact
Run the full enterprise CS motion: structured onboarding, success planning, executive business reviews, renewal management, and expansion identification
Lead scoped customer success initiatives end-to-end — executive business review programs, customer health frameworks, onboarding journeys for new customer segments, technical enablement programs
Informally mentor and coach CSMs through account reviews, customer escalations, and day-to-day craft — modeling what great looks like without formal management accountability
Serve as a senior voice of the customer to Product, Engineering, Research, and GTM leadership — synthesizing patterns across accounts into clear, prioritized input that influences roadmap and strategy
Diagnose and resolve complex, ambiguous customer problems where no established playbook exists — and codify the resulting solutions into repeatable practices for the team
Define and refine core CS processes — account segmentation, success planning, QBRs, renewals, escalation paths — as the function scales
Partner cross-functionally with Sales, FDC, Solutions, Product, and Engineering to integrate CS work into Luma's broader GTM motion
Run point on high-stakes customer escalations and executive-level relationships, including technical deep dives and strategic alignment conversations

Fulltime

Customer Success Manager

At Nosto, we believe shopping should be personal and our people work to the best...

Location

Canada , Toronto

Salary:

Not provided

Nosto

Expiration Date

Until further notice

Requirements

1 Year of Customer Success Experience either in a similar, junior or complementary role
Combination of an analytical mindset (distilling big challenges into core components) coupled with a creative spirit (seeing multiple possible solutions)
Deep understanding of Ecommerce, its ecosystem (e.g. Platforms), and drivers (e.g. Conversion rate optimisation)
Excellent communication skills: active listening, persuasive writing and presenting
Ability to challenge clients assumption while maintaining absolute service-mindedness
Ability to disseminate complex information in tangible and digestible ways
Ability to own your book of business, including the ability to balance competing priorities and manage several time-sensitive issues with minimal direction in a fast-paced environment
Fluent English
Curiosity for emerging technology, AI, and retail trends

Job Responsibility

Empower our SMB and Mid-Market clients to reach their goals using Nosto’s Personalization Platform, Visual UGC, data-based strategy suggestions, and our partner network
Own the entire SMB and Mid-Market client lifecycle after onboarding, including training, retention, growth & satisfaction
Engage a large portfolio of SMB and Mid-Market clients and build personal relationships with key people in the organizations
Identify and act on win-win expansion opportunities for additional client investments
Maintain high average NRR rate within personal portfolio of Mid-Market clients
Relay valuable feedback and insights from the market to the product team
Deliver keynotes and webinars on different aspects of personalization
Create customer heroes & advocates, and working proactively with marketing to tell their story
Run effective Quarterly Business Reviews with your portfolio of SMB and Mid-Market clients.

What we offer

Apple Device
Flexible working hours and remote working options
Opportunities to meet and collaborate with awesome team members from all over the world
An extra day off on your birthday
About five weeks of vacation and other benefits depending on the location

Fulltime

Select Country

Client Success Manager - Core

Job Description

Job Responsibility

Requirements

What we offer

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