Client Success Lead Job at Taboola (Istanbul)

Lead Client Success Analyst

Help us use technology to make a big green dent in the universe! Kraken powers s...

Location

United States , New York

Salary:

120000.00 - 150000.00 USD / Year

Assessfirst

Expiration Date

Until further notice

Requirements

Exceptional strategic problem-solving and analytical skills with a proven ability to independently diagnose, scope, and resolve complex technical, product, and business challenges for large-scale enterprise clients
Familiarity with object oriented programming languages & back-end and software engineering practices (e.g., version control, CI/CD, testing frameworks) sufficient to review code, advise clients on API usage & understand system architectures
A deep understanding of how systems interact and experience in troubleshooting modern architectures
Proven track record of driving and owning high-stakes technical conversations with key stakeholders across technical and non-technical domains
Excellent verbal and written communication skills, with the ability to articulate complex technical concepts into clear, compelling business strategies
A drive to get things done in a collaborative environment, with an ability to effectively work across functions (e.g. sales, product, engineering)
A proven ability to multitask & operate with autonomy and ownership in a fast-paced environment, prioritising competing high-stakes technical issues and strategic projects
A demonstrated ability to drive cross-functional strategic initiatives (e.g., defining a new integration pattern, launching a new support channel) and effectively lead collaboration across Sales, Product, and Engineering
Meticulous attention to detail in technical documentation, system design, and communication
An interest in learning about the electricity system and how grid scale renewable energy sources to keep the lights on and the network stable

Job Responsibility

Serve as a technical escalation point and subject matter expert for complex, high-priority client queries and incidents, ensuring timely and effective resolution
Translate complex technical and business challenges into strategic product proposals that directly influence the product roadmap and drive significant client value
Training clients to use the Residential Flex product effectively and provide supporting documentation
Identify, architect, and implement large-scale automation and self-service initiatives (e.g., tooling, advanced scripting, documentation structure) to reduce operational overhead for the entire CSE team and enhance the client experience
Work closely with a range of teams from the full technology stack (Engineering, Product & Partnerships)
Provide technical expertise and onboarding support for clients to support post-sales processes
Mentor and coach junior and mid-level CSEs on complex technical problem-solving, client communication, and overall technical account strategy
(Optional) contribute to our 24x7 support model by taking part in our (paid) on call rota

What we offer

Great medical, dental, and vision insurance options including FSAs
Paid time off
401(k) plan with employer match
Parental leave
Pre-tax commuter benefits
Flexible working environment
Equity Options
Modern office or co-working spaces depending on location

Fulltime

Lead, Client Success

Drive white glove client servicing at a mid-sized actively growing AdTech compan...

Location

United States , New York

Salary:

80000.00 - 90000.00 USD / Year

KERV ai

Expiration Date

Until further notice

Requirements

4+ years of relevant experience within advertising, marketing, or client service roles
Proficient in microsoft office (specifically excel, ppt)
Solution Oriented and Detail Oriented to ensure client details are captured
Comfortable Presenting and Leading Client Calls
Strong understanding of digital and programmatic advertising
Previous experience in planning, buying, and/or managing digital advertising campaigns
Proficiency with ad technology tools, systems, and platforms, including DSPs, DMPs, publisher or agency ad servers, and 3rd party measurement, research, and verification vendors
Strong communication skills- both written and verbal

Job Responsibility

Lead Client/Publisher communication, balancing external needs with internal bandwidth across the Operations organization
Serve as a strategic partner to client/publishers throughout the pre-launch and launch phases of KERV activations, ensuring alignment on goals, timelines, and deliverables
Collaborate closely with client/publisher teams to prepare, optimize, and execute interactive ad experiences using Kerv technology
Coordinate cross-functional efforts to ensure smooth activation workflows, high-quality launch readiness, and successful go-live execution with publishing partners
Act as a trusted resource for publishers by addressing technical needs, troubleshooting issues, and proactively identifying enhancements that improve activation outcomes
Drive upsell and incremental strategy post launch of a client campaign
Stay up to date on industry trends and be able to speak to impacts to KERV business and products
Audit and confirm billing numbers for invoice procurement at the end of each month. Actualize CRM tool accordingly, with assistance from your Client Success Manager
Independently and effectively managing campaigns
Review and refine, as needed client reporting and drive the “Why Kerv” narrative, with support from Client Success Manager

What we offer

Unlimited PTO with a healthy culture of taking time off to recharge so you can bring your best self to work
Competitive compensation packages
Comprehensive health and wellness benefits including modern support services via Bennie, such as a custom app and healthcare concierge to support a simplified benefits experience for our staff
Mental Health Support via Samata Health paid 100% by KERV
401K with company match and 100% vesting on day 1
Unlimited referral bonuses
Flexible working schedules with remote and hybrid opportunities

Fulltime

New

Client Success Manager

We’re looking for a proactive, detail-oriented Client Success Manager to own cli...

Location

United States

Salary:

Not provided

RemotivateJobs

Expiration Date

Until further notice

Requirements

Fluent English with near-native proficiency
High-level understanding of Meta Ads
Working knowledge of Google Ads
Proficiency in ClickUp
GHL experience is essential
Fluency in Slack
2+ years of client-facing account management experience
Marketing & lead-generation background with experience in paid ads
Exceptional communication skills
Highly organized with attention to detail

Job Responsibility

Client Communication: Manage daily client communication via phone, Google Meet, Slack, and email with clear, fluent English
Onboarding & Retention: Lead onboarding calls, set clear expectations, and ensure new clients understand our lead-generation system
Reporting & Performance: Help clients understand their leads, performance, and value
Task & Project Tracking: Use ClickUp to track tasks and deliverables, ensuring smooth follow-up and coordination
CRM & Lead Management: Work daily inside Go High Level (GHL) to manage leads and client accounts
Cross-Functional Coordination: Work alongside our ads, billing, and operations teams to resolve client issues
Account Growth & Upsells: Identify opportunities for expanding client accounts and collaborate with the team to close them
Documentation & Notes: Keep detailed notes, client records, and account updates organized and up to date
Handling Tough Conversations: Address client concerns, representing the company professionally

What we offer

Performance-based bonuses
Growth opportunities
Direct mentorship from leadership
Remote flexibility
Long-term career growth potential

Fulltime

Client Success Manager

The Client Success Manager (CSM) serves as the strategic partner and primary poi...

Location

United States , Haslet

Salary:

80000.00 - 90000.00 USD / Year

Egnyte

Expiration Date

Until further notice

Requirements

3+ years of experience in client success, account management, supply chain, fulfillment, or logistics
Strong analytical skills with demonstrated experience interpreting operational data
Exceptional communication skills (verbal, written, and executive presentation)
Proven ability to manage multiple accounts or complex projects simultaneously
Highly organized with strong attention to detail and follow-through
Proactive problem-solving mindset
Data-driven decision making
Operational acumen
Executive communication
Strategic thinking

Job Responsibility

Serve as the primary strategic liaison for assigned fulfillment and logistics clients
Develop strong, trust-based partnerships built on transparency and proactive communication
Lead recurring business reviews with clear performance reporting and action plans
Anticipate client needs and identify risks before they impact operations
Analyze fulfillment KPIs and SLA performance
Translate operational data into clear, actionable recommendations that improve performance and reduce cost
Identify trends, bottlenecks, and optimization opportunities within Operations
Partner with operations and engineering teams to implement continuous improvement initiatives
Recommend process improvements
Ensure smooth onboarding of new SKUs, product lines, and promotional volumes

What we offer

Unlimited Flexible Time Off
Health Insurance
Paid Parental Leave
Commuter Benefits
Referral Bonus
401k
Equity

Fulltime

AVP of Operations & Client Success

Location

United States , Boston

Salary:

120000.00 - 130000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
advanced degree preferred
7–10+ years of experience in operations, client success, marketing, account management, or a related field
Proven experience managing senior client relationships and cross-functional teams
Strong background in process improvement, execution oversight, and operational leadership
Excellent communication, presentation, organizational, and problem-solving skills
Comfortable working in a hands-on, fast-moving environment

Job Responsibility

Partner with sales leadership to ensure client commitments align with operational capabilities
Oversee delivery of client programs, ensuring quality, accuracy, and on-time execution
Manage senior-level client relationships, presentations, and ongoing communications
Improve workflows, systems, and processes to support scalable, consistent execution
Monitor budgets, resource allocation, and delivery performance across active programs
Lead and support the marketing/operations team with clear direction, accountability, and hands-on involvement
Oversee contracts, documentation, compliance, and RFP/proposal support
Help drive client satisfaction, retention, and long-term growth

What we offer

bonus
health
dental
vision
retirement
life insurance
paid time off

Fulltime

AVP of Operations & Client Success

The AVP of Operations & Client Success is a hands-on leadership role responsible...

Location

United States , Boston

Salary:

120000.00 - 130000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree required
advanced degree preferred
7–10+ years of experience in operations, client success, marketing, account management, or a related field
Proven experience managing senior client relationships and cross-functional teams
Strong background in process improvement, execution oversight, and operational leadership
Excellent communication, presentation, organizational, and problem-solving skills
Comfortable working in a hands-on, fast-moving environment

Job Responsibility

Partner with sales leadership to ensure client commitments align with operational capabilities
Oversee delivery of client programs, ensuring quality, accuracy, and on-time execution
Manage senior-level client relationships, presentations, and ongoing communications
Improve workflows, systems, and processes to support scalable, consistent execution
Monitor budgets, resource allocation, and delivery performance across active programs
Lead and support the marketing/operations team with clear direction, accountability, and hands-on involvement
Oversee contracts, documentation, compliance, and RFP/proposal support
Help drive client satisfaction, retention, and long-term growth

What we offer

Health insurance
Dental insurance
Vision insurance
Retirement plan
Life insurance
Paid time off
Bonus eligibility

Fulltime

Client Success Manager- Enterprise

The Client Success Manager at T-Mobile is a pivotal role focused on enhancing cu...

Location

United States , Multiple locations

Salary:

87100.00 - 157200.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Business Administration, Management, or related field (Preferred)
Master's/Advanced Degree Business Administration, Management, or related field (Preferred)
4-7 years Managing customer relationships and account management in business segments such as Government, Strategic, or Enterprise (Required)
2-4 years Coordinating with multiple departments such as sales, engineering, support, and operations to meet contract commitments and resolve issues (Required)
2-4 years Collaborating with sales teams to identify upsell and cross-sell opportunities and develop strategies to increase account value (Preferred)
Client Relationship Management Strong skills in managing client relationships at an executive level, ensuring customer satisfaction and loyalty. (Required)
Cross Functional Relationships Ability to coordinate with multiple departments such as sales, engineering, support, and operations to meet customer needs and resolve issues. (Required)
Strategic Thinking Capability to develop strategic plans for customer account growth through upselling and cross-selling. (Required)
Problem Solving Proficient in identifying problems and coordinating resources to provide effective solutions. (Required)
Leadership Experience in leading teams and managing a distributed workforce to achieve business goals. (Required)

Job Responsibility

Customer Relationship Advocacy – Serve as the primary post-sales point of contact for assigned government and enterprise accounts, advocating for customer needs across internal teams and ensuring a positive end-to-end experience. Build and maintain executive-level relationships with client stakeholders to foster trust, understand business goals, and drive customer satisfaction and loyalty.
Onboarding Product Adoption – Oversee new customer onboarding and training to guarantee a smooth implementation from Day 0 onward. Educate customers on T-Mobile for Business products, services, and self-service tools (e.g. Account Hub) to accelerate product and solution adoption, ensuring clients realize full value from their investments. Develop customer success plans and conduct regular health checks.
Account Health Monitoring Reviews – Proactively monitor account performance and health indicators (usage trends, service quality, billing, NPS, etc.) to identify signs of risk or opportunity. Lead regular success reviews and QBRs, presenting key performance metrics and insights to client executives. Recommend action plans to address service gaps or evolving needs.
Issue Resolution Cross-Functional Coordination – Take ownership of customer issues and coordinate cross-functional resolution, engaging internal experts to troubleshoot and swiftly resolve problems. Act as the customer champion in internal discussions, documenting interactions and ensuring service levels are met. Drive timely resolutions to maintain operational continuity.
Retention Renewal Management – Develop and execute strategies to retain customers and secure renewals, mitigating churn. Analyze account health data to identify at-risk accounts or partial disconnect requests and address root causes proactively. Lead contract renewal processes, negotiate terms, and finalize agreements that maintain or grow revenue.
Account Growth Upsell – Drive account expansion by identifying and executing cross-sell and upsell opportunities based on customer needs and usage data. Prepare and present proposals for new solutions, partnering with Sales and Solutions Engineering on complex opportunities that align with customer goals.

What we offer

competitive base salary
compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical insurance
dental insurance
vision insurance
flexible spending account

Fulltime

Sr Manager, Client Success

The Senior Manager, Client Success is accountable for leading a team of Client S...

Location

United States , Multiple locations

Salary:

126700.00 - 228400.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Seven (7) years of related professional experience, or a combination of education and experience deemed equivalent. (Required)
Minimum 5+ years of relevant experience in customer success, account management, or client-facing lifecycle roles. (Required)
3-5 years of experience with direct people leadership experience, preferably overseeing customer-facing teams in a B2B environment (telecom, SaaS, or enterprise services ideal). (Required)
3-5 years of demonstrated success leading teams responsible for account retention, adoption, and customer value realization. (Required)
Experience driving operational rigor through customer health metrics, lifecycle playbooks, and retention strategies. (Preferred)
Background managing executive-level customer relationships and overseeing performance in highly visible or regulated verticals (e.g., public sector, enterprise tech, healthcare) (Preferred)
Strong coaching and sustainment experience
skilled in reinforcing process adherence, developing team capability, and managing through change (Preferred)
Effective at navigating matrixed organizations, aligning cross-functional stakeholders, and removing roadblocks that impact customer delivery. (Preferred)
Customer Lifecycle Strategy: Proven ability to lead teams executing customer lifecycle strategies across onboarding, adoption, and renewal. (Required)

Job Responsibility

Team Leadership & Capability Development- This leader is responsible for building and developing a high-performing team of Client Success Managers (CLSMs). They will set and reinforce performance expectations aligned to core Client Success KPIs such as retention rate, customer adoption, and value realization. A key portion of this responsibility—approximately half—is dedicated to sustainment and capability elevation. The Senior Manager reinforces adherence to the Client Success model through coaching, success planning reviews, field routines, and feedback loops. They will lead regular team development activities, manage skill progression, and help embed best practices into daily execution. This focus on sustainment ensures lasting enablement and continuous improvement, allowing the team to scale with consistency and impact.
Strategic Customer Engagement –The Senior Manager plays a hands-on role in deepening executive-level relationships with key customers. They serve as the senior point of contact on complex issues, engage directly with customer stakeholders to reinforce the T-Mobile value proposition, and ensure the voice of the customer is represented in internal discussions. By participating in or leading strategic business reviews and overseeing retention plans, the Senior Manager strengthens customer loyalty and ensures alignment with business outcomes that matter to our largest and most strategic accounts.
Lifecycle Oversight & Play Execution – This role owns the operational performance of the Client Success team across the full customer lifecycle—from onboarding through adoption and renewal. The Senior Manager ensures that CLSMs consistently execute prescribed lifecycle plays and maintain rigorous focus on customer health. They oversee the creation and progress of customer success plans, evaluate the effectiveness of proactive interventions, and refine workflows to drive impact at scale. Their oversight ensures that success efforts are targeted, standardized, and measurable.
Cross-Functional Orchestration –The Senior Manager is accountable for enabling seamless collaboration between CLSMs and internal functions such as Sales, Implementation, Engineering, and Support. They proactively identify and remove roadblocks to execution, escalate cross-functional gaps, and ensure roles are clearly defined across lifecycle handoffs. By championing internal alignment and clarity, they ensure that customers receive a unified, coordinated experience from the broader account team and that internal dependencies do not hinder customer progress.
Data-Driven Performance Management –This role uses customer data and performance analytics to manage team effectiveness and to drive proactive interventions. The Senior Manager leverages tools such as the Account Health Dashboard, usage trend reports, and account-level KPIs to identify risks and opportunities. They guide their team in using data to inform outreach strategies, assess adoption gaps, and prioritize retention plays. In addition, they own the communication of team performance metrics to leadership and identify areas for continuous improvement based on empirical insights.
Strategic Contribution & Special Projects – The Senior Manager also plays a key role in advancing strategic initiatives within the Client Success function. This includes contributing to roadmap pilots, implementing new processes or tools, and leading special projects tied to churn reduction, revenue acceleration, or lifecycle transformation. They act as a thought partner to leadership and a change agent within the organization, continuously surfacing opportunities to improve how the team delivers customer outcomes at scale.

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
flexible spending account
paid time off and up to 12 paid holidays
paid parental and family leave
family building benefits

Fulltime

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Client Success Lead

Job Description

Job Responsibility

Requirements

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