Client Success Implementation Manager Job at Recruitics (New York)

Enterprise Client Success Manager

As an Enterprise Client Success Manager, you will serve as a strategic relations...

Location

United States , Florham Park

Salary:

115000.00 - 120000.00 USD / Year

Accordant (NJ)

Expiration Date

Until further notice

Requirements

2+ years of Enterprise or Private Equity Client Success, Account Management, or Relationship Management experience in SaaS, ERP, financial technology, or professional services environments
Experience working with Construction/Real Estate financial workflows with deep industry knowledge of this space
Strong understanding of ERP platforms such as Sage Intacct
Demonstrated experience managing complex client relationships and executive stakeholders
Exceptional written and verbal communication skills with the ability to engage C-suite and investment stakeholders
Strong organizational skills with the ability to prioritize across multiple portfolio clients
Ability to work EST hours M-F

Job Responsibility

Serve as the primary relationship owner for a portfolio of enterprise-level clients and develop trusted partnerships to understand investment objectives, operational priorities, and value creation strategies
Anticipate evolving needs and identify opportunities for revenue expansion through product and/or service add-ons
Track and monitor client health indicators to ensure high quality experience and long-term retention
Work cross-functionally to identify opportunities to standardize technology, reporting frameworks, and best practices across multiple portfolio companies
Maintain visibility into portfolio activity and proactively engage client base through strategic business reviews
Serve as advisor for overall growth strategy inclusive of third-party product integrations
Prepare and deliver regular business reviews with executive stakeholders and portfolio company leadership
Provide strategic recommendations aligned with portfolio growth, operational maturity, and investment timelines
Work cross functionally with internal implementation teams to guide strategic growth decisions and recommendations for third-party add-on opportunities to maximize value and usage
Ensure a seamless transition from implementation to post-live team structure and ensure adoption and retention protocols are in place

Fulltime

Client Success Manager

The Client Success Manager (CSM) serves as the strategic partner and primary poi...

Location

United States , Haslet

Salary:

80000.00 - 90000.00 USD / Year

Egnyte

Expiration Date

Until further notice

Requirements

3+ years of experience in client success, account management, supply chain, fulfillment, or logistics
Strong analytical skills with demonstrated experience interpreting operational data
Exceptional communication skills (verbal, written, and executive presentation)
Proven ability to manage multiple accounts or complex projects simultaneously
Highly organized with strong attention to detail and follow-through
Proactive problem-solving mindset
Data-driven decision making
Operational acumen
Executive communication
Strategic thinking

Job Responsibility

Serve as the primary strategic liaison for assigned fulfillment and logistics clients
Develop strong, trust-based partnerships built on transparency and proactive communication
Lead recurring business reviews with clear performance reporting and action plans
Anticipate client needs and identify risks before they impact operations
Analyze fulfillment KPIs and SLA performance
Translate operational data into clear, actionable recommendations that improve performance and reduce cost
Identify trends, bottlenecks, and optimization opportunities within Operations
Partner with operations and engineering teams to implement continuous improvement initiatives
Recommend process improvements
Ensure smooth onboarding of new SKUs, product lines, and promotional volumes

What we offer

Unlimited Flexible Time Off
Health Insurance
Paid Parental Leave
Commuter Benefits
Referral Bonus
401k
Equity

Fulltime

Client Success Manager- Enterprise

The Client Success Manager at T-Mobile is a pivotal role focused on enhancing cu...

Location

United States , Multiple locations

Salary:

87100.00 - 157200.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Business Administration, Management, or related field (Preferred)
Master's/Advanced Degree Business Administration, Management, or related field (Preferred)
4-7 years Managing customer relationships and account management in business segments such as Government, Strategic, or Enterprise (Required)
2-4 years Coordinating with multiple departments such as sales, engineering, support, and operations to meet contract commitments and resolve issues (Required)
2-4 years Collaborating with sales teams to identify upsell and cross-sell opportunities and develop strategies to increase account value (Preferred)
Client Relationship Management Strong skills in managing client relationships at an executive level, ensuring customer satisfaction and loyalty. (Required)
Cross Functional Relationships Ability to coordinate with multiple departments such as sales, engineering, support, and operations to meet customer needs and resolve issues. (Required)
Strategic Thinking Capability to develop strategic plans for customer account growth through upselling and cross-selling. (Required)
Problem Solving Proficient in identifying problems and coordinating resources to provide effective solutions. (Required)
Leadership Experience in leading teams and managing a distributed workforce to achieve business goals. (Required)

Job Responsibility

Customer Relationship Advocacy – Serve as the primary post-sales point of contact for assigned government and enterprise accounts, advocating for customer needs across internal teams and ensuring a positive end-to-end experience. Build and maintain executive-level relationships with client stakeholders to foster trust, understand business goals, and drive customer satisfaction and loyalty.
Onboarding Product Adoption – Oversee new customer onboarding and training to guarantee a smooth implementation from Day 0 onward. Educate customers on T-Mobile for Business products, services, and self-service tools (e.g. Account Hub) to accelerate product and solution adoption, ensuring clients realize full value from their investments. Develop customer success plans and conduct regular health checks.
Account Health Monitoring Reviews – Proactively monitor account performance and health indicators (usage trends, service quality, billing, NPS, etc.) to identify signs of risk or opportunity. Lead regular success reviews and QBRs, presenting key performance metrics and insights to client executives. Recommend action plans to address service gaps or evolving needs.
Issue Resolution Cross-Functional Coordination – Take ownership of customer issues and coordinate cross-functional resolution, engaging internal experts to troubleshoot and swiftly resolve problems. Act as the customer champion in internal discussions, documenting interactions and ensuring service levels are met. Drive timely resolutions to maintain operational continuity.
Retention Renewal Management – Develop and execute strategies to retain customers and secure renewals, mitigating churn. Analyze account health data to identify at-risk accounts or partial disconnect requests and address root causes proactively. Lead contract renewal processes, negotiate terms, and finalize agreements that maintain or grow revenue.
Account Growth Upsell – Drive account expansion by identifying and executing cross-sell and upsell opportunities based on customer needs and usage data. Prepare and present proposals for new solutions, partnering with Sales and Solutions Engineering on complex opportunities that align with customer goals.

What we offer

competitive base salary
compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical insurance
dental insurance
vision insurance
flexible spending account

Fulltime

Sr Manager, Client Success

The Senior Manager, Client Success is accountable for leading a team of Client S...

Location

United States , Multiple locations

Salary:

126700.00 - 228400.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Seven (7) years of related professional experience, or a combination of education and experience deemed equivalent. (Required)
Minimum 5+ years of relevant experience in customer success, account management, or client-facing lifecycle roles. (Required)
3-5 years of experience with direct people leadership experience, preferably overseeing customer-facing teams in a B2B environment (telecom, SaaS, or enterprise services ideal). (Required)
3-5 years of demonstrated success leading teams responsible for account retention, adoption, and customer value realization. (Required)
Experience driving operational rigor through customer health metrics, lifecycle playbooks, and retention strategies. (Preferred)
Background managing executive-level customer relationships and overseeing performance in highly visible or regulated verticals (e.g., public sector, enterprise tech, healthcare) (Preferred)
Strong coaching and sustainment experience
skilled in reinforcing process adherence, developing team capability, and managing through change (Preferred)
Effective at navigating matrixed organizations, aligning cross-functional stakeholders, and removing roadblocks that impact customer delivery. (Preferred)
Customer Lifecycle Strategy: Proven ability to lead teams executing customer lifecycle strategies across onboarding, adoption, and renewal. (Required)

Job Responsibility

Team Leadership & Capability Development- This leader is responsible for building and developing a high-performing team of Client Success Managers (CLSMs). They will set and reinforce performance expectations aligned to core Client Success KPIs such as retention rate, customer adoption, and value realization. A key portion of this responsibility—approximately half—is dedicated to sustainment and capability elevation. The Senior Manager reinforces adherence to the Client Success model through coaching, success planning reviews, field routines, and feedback loops. They will lead regular team development activities, manage skill progression, and help embed best practices into daily execution. This focus on sustainment ensures lasting enablement and continuous improvement, allowing the team to scale with consistency and impact.
Strategic Customer Engagement –The Senior Manager plays a hands-on role in deepening executive-level relationships with key customers. They serve as the senior point of contact on complex issues, engage directly with customer stakeholders to reinforce the T-Mobile value proposition, and ensure the voice of the customer is represented in internal discussions. By participating in or leading strategic business reviews and overseeing retention plans, the Senior Manager strengthens customer loyalty and ensures alignment with business outcomes that matter to our largest and most strategic accounts.
Lifecycle Oversight & Play Execution – This role owns the operational performance of the Client Success team across the full customer lifecycle—from onboarding through adoption and renewal. The Senior Manager ensures that CLSMs consistently execute prescribed lifecycle plays and maintain rigorous focus on customer health. They oversee the creation and progress of customer success plans, evaluate the effectiveness of proactive interventions, and refine workflows to drive impact at scale. Their oversight ensures that success efforts are targeted, standardized, and measurable.
Cross-Functional Orchestration –The Senior Manager is accountable for enabling seamless collaboration between CLSMs and internal functions such as Sales, Implementation, Engineering, and Support. They proactively identify and remove roadblocks to execution, escalate cross-functional gaps, and ensure roles are clearly defined across lifecycle handoffs. By championing internal alignment and clarity, they ensure that customers receive a unified, coordinated experience from the broader account team and that internal dependencies do not hinder customer progress.
Data-Driven Performance Management –This role uses customer data and performance analytics to manage team effectiveness and to drive proactive interventions. The Senior Manager leverages tools such as the Account Health Dashboard, usage trend reports, and account-level KPIs to identify risks and opportunities. They guide their team in using data to inform outreach strategies, assess adoption gaps, and prioritize retention plays. In addition, they own the communication of team performance metrics to leadership and identify areas for continuous improvement based on empirical insights.
Strategic Contribution & Special Projects – The Senior Manager also plays a key role in advancing strategic initiatives within the Client Success function. This includes contributing to roadmap pilots, implementing new processes or tools, and leading special projects tied to churn reduction, revenue acceleration, or lifecycle transformation. They act as a thought partner to leadership and a change agent within the organization, continuously surfacing opportunities to improve how the team delivers customer outcomes at scale.

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
flexible spending account
paid time off and up to 12 paid holidays
paid parental and family leave
family building benefits

Fulltime

Client Implementation Manager

Identifies and delivers application and service implementations, providing a hig...

Location

United Kingdom , Stockport

Salary:

35000.00 - 50000.00 GBP / Year

CDL Software

Expiration Date

Until further notice

Requirements

Proven and demonstrable ability in an insurance environment or proven and demonstrable experience in a CDL customer facing role including demonstrable understanding of the CDL application and product range
Computer literate and a working knowledge of products such as Word, Excel & PowerPoint
GCSE 'A' Level standard
PRINCE2 Foundation
Excellent presentation skills – oral and written

Job Responsibility

Drives process reviews with clients to ensure best practice is used requiring advanced CDL application knowledge, promoting new facilities, software and services
Produces process review documentation including metrics
Maintains an awareness of the functionality available in competitor systems
Assists with prospect demonstrations
Takes ownership of specific projects requiring advanced CDL application knowledge
Defines and designs the application configuration for the software solution in accordance with the scope/objectives agreed requiring advanced CDL application knowledge
Performs the implementation at client site including: business process development, workshops, deployment/go-live support, documentation and assisting training if required
Ensuring the solution is delivered to scope and on time
Liaises with Technical Consultants and Project Managers to define the total solution and component application requirements
Advising customers on best practice regarding solution deployment

What we offer

Hybrid Working (2 Days a Week in the office - SK4 2HD)
Truly flexible working
25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days
Top employer for 10th year running
Excellent training and development platform
Opportunities for career progression
Health and Wellbeing programme
Virtual activities, lunch and learns, coffee mornings and meetups
Life and health assurance
Electric Vehicle Scheme

Fulltime

Client Success Manager - Strategic

The Client Success Manager at T-Mobile is a pivotal role focused on enhancing cu...

Location

United States , Multiple locations

Salary:

87100.00 - 157200.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Business Administration, Management, or related field (Preferred)
Master's/Advanced Degree Business Administration, Management, or related field (Preferred)
4-7 years Managing customer relationships and account management in business segments such as Government, Strategic, or Enterprise (Required)
2-4 years Coordinating with multiple departments such as sales, engineering, support, and operations to meet contract commitments and resolve issues (Required)
2-4 years Collaborating with sales teams to identify upsell and cross-sell opportunities and develop strategies to increase account value (Preferred)
Client Relationship Management Strong skills in managing client relationships at an executive level, ensuring customer satisfaction and loyalty (Required)
Cross Functional Relationships Ability to coordinate with multiple departments such as sales, engineering, support, and operations to meet customer needs and resolve issues (Required)
Strategic Thinking Capability to develop strategic plans for customer account growth through upselling and cross-selling (Required)
Problem Solving Proficient in identifying problems and coordinating resources to provide effective solutions (Required)
Leadership Experience in leading teams and managing a distributed workforce to achieve business goals (Required)

Job Responsibility

Customer Relationship Advocacy – Serve as the primary post-sales point of contact for assigned government and enterprise accounts, advocating for customer needs across internal teams and ensuring a positive end-to-end experience. Build and maintain executive-level relationships with client stakeholders to foster trust, understand business goals, and drive customer satisfaction and loyalty
Onboarding Product Adoption – Oversee new customer onboarding and training to guarantee a smooth implementation from Day 0 onward. Educate customers on T-Mobile for Business products, services, and self-service tools (e.g. Account Hub) to accelerate product and solution adoption, ensuring clients realize full value from their investments. Develop customer success plans and conduct regular health checks
Account Health Monitoring Reviews – Proactively monitor account performance and health indicators (usage trends, service quality, billing, NPS, etc.) to identify signs of risk or opportunity. Lead regular success reviews and QBRs, presenting key performance metrics and insights to client executives. Recommend action plans to address service gaps or evolving needs
Issue Resolution Cross-Functional Coordination – Take ownership of customer issues and coordinate cross-functional resolution, engaging internal experts to troubleshoot and swiftly resolve problems. Act as the customer champion in internal discussions, documenting interactions and ensuring service levels are met. Drive timely resolutions to maintain operational continuity
Retention Renewal Management – Develop and execute strategies to retain customers and secure renewals, mitigating churn. Analyze account health data to identify at-risk accounts or partial disconnect requests and address root causes proactively. Lead contract renewal processes, negotiate terms, and finalize agreements that maintain or grow revenue
Account Growth Upsell – Drive account expansion by identifying and executing cross-sell and upsell opportunities based on customer needs and usage data. Prepare and present proposals for new solutions, partnering with Sales and Solutions Engineering on complex opportunities that align with customer goals

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
free, year-round money coaches
medical, dental and vision insurance
flexible spending account
paid time off
up to 12 paid holidays
paid parental and family leave

Fulltime

Manager, Client Success & Technical Solutions

The Client Success & Technical Solutions Team Manager will play a pivotal role i...

Location

United States , New York; San Francisco; Sunnyvale

Salary:

125800.00 - 185000.00 USD / Year

DoorDash

Expiration Date

Until further notice

Requirements

6+ years of experience in Customer Success, Technical Solutions, or similar roles in a high-growth SaaS or marketplace environment
Strong technical and analytical skills, including SQL proficiency and experience working with data warehouses (e.g., Snowflake)
Experience building dashboards and data models (Sigma, Looker, or similar) to drive decision-making
Experience evaluating and implementing CS platforms and integrating them into a broader data ecosystem
3+ years of people management experience leading high-performing teams with clear accountability
Highly data-driven, using metrics to diagnose issues, inform strategy, and influence stakeholders
Thrive in fast-paced, ambiguous environments and are resourceful, scrappy, and comfortable building from zero

Job Responsibility

Oversee 6-9 CSMs, including people coaching, performance management to KPI goals, and working directly with customers to gather learnings and feedback
Own and architect the Customer Success function — defining KPIs, operating model, and systems across a multi-product portfolio
Redesign activation and customer health frameworks to reflect distinct product behaviors
Build and scale the CS data infrastructure (dashboards, data models, automated reporting)
Implement and integrate CS tools (e.g., Gainsight, Totango, ChurnZero) with Snowflake
Diagnose systemic performance issues and independently drive high-impact, org-wide solutions tied to OKRs
Lead and develop a team of CSMs with increasing specialization
Drive cross-functional alignment with Sales, Product, Ops, and Engineering
Build scalable processes, playbooks, and AI-driven workflows

What we offer

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off and paid sick leave
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program

Fulltime

Client Success Manager

This is a critical, high-impact leadership role where you will be accountable fo...

Location

Singapore; Georgia , Singapore; Tbilisi

Salary:

Not provided

Pave Bank

Expiration Date

Until further notice

Requirements

8+ years of progressive experience in Commercial, Client Success, Account Management, or a strategic client-facing role
3+ years managing and scaling teams (preferably in a global capacity)
Proven ability to define and execute a high-growth Client Success strategy that resulted in documented success in NRR/retention within a complex FinTech, SaaS, or digital banking environment
Deep understanding of the financial technology landscape, including digital assets, crypto, Web3, and technology-driven financial infrastructure
Exceptional executive presence, communication, and negotiation skills, capable of influencing senior leaders both internally and externally
Highly analytical and comfortable using data (usage patterns, health scores, financial projections) to make strategic, operational, and resourcing decisions

Job Responsibility

Define the Global Strategy: Drive the long-term strategy for the Client Success organization, ensuring alignment with Pave Bank’s overall revenue and product goals
Expansion Pipeline: Own the commercial strategy for identifying, qualifying, and closing expansion revenue opportunities (upsell and cross-sell) within the existing client base, managing the Client Success pipeline, and targets
Monetization & Adoption: Lead high-stakes commercial negotiations with enterprise accounts to secure long-term, profitable partnerships, accelerate product adoption, and feature utilization
Client Success Excellence: Design, implement, and optimize the Client Success workflow and strategies to drive efficiency and data-driven decisions. Contribute to internal knowledge-sharing and help build the playbooks for onboarding, adoption, and revenue generation
Voice of the Client: Act as the voice of the customer internally, working directly with the Tech, Operations, and Compliance leaders to influence the product roadmap and prioritize client-critical initiatives

What we offer

Competitive compensation and benefits package
Equity in the company

Fulltime

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Client Success Implementation Manager

Job Description

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