Client Success Expert Job at INFUSE (Boca Raton)

Client Success Lead

We’re seeking a dynamic and results-obsessed Client Success Lead to spearhead ou...

Location

Turkey , Istanbul

Salary:

Not provided

Taboola

Expiration Date

Until further notice

Requirements

A background on the agency and/or brand (advertiser) side — you’ve built campaigns, managed clients or owned marketing from within, and you understand the agency and brand mindset from the inside
Major plus
Experience leading a major automotive, large-scale tourism or health client on the agency side — or having worked in-house at a brand within one of those verticals
7+ years of experience in a results-driven, client-facing role within digital marketing, with a portfolio of successful brand case studies
A strong understanding of KPI-based campaign management and optimization, with a track record of exceeding client goals
Expertise in pipeline development and precise forecasting, driving predictable revenue growth
In-depth knowledge of the Turkish digital ecosystem and media agency landscape, with a genuine passion for online marketing
exposure to other emerging markets is an advantage
Experience managing diverse agency portfolios, prioritizing clients based on potential and driving portfolio growth
A keen ability to identify and articulate opportunities for clients to achieve significant scale

Job Responsibility

Acting as a trusted advisor to our top agency and brand clients, understanding their unique needs and objectives. You’ll develop and execute tailored strategies to drive growth, scale campaigns, and ensure alignment with client KPIs
Initiating and building strong client relationships with an eye toward uncovering new business possibilities within your existing Book of Business
Diving deep into campaign data, uncovering actionable insights and creating compelling reports that demonstrate the value of the Taboola platform — using those insights to guide strategic recommendations and optimize campaign performance
Proactively educating clients on best practices, new product features, and optimization strategies, empowering them to become experts on our platform and achieve their campaign goals
Providing first-level technical support, assisting with campaign setup, conversion tracking, and targeting
collaborating with our Ad Ops team to resolve complex technical issues
Identifying and capitalizing on opportunities to upsell and cross-sell our products and services, driving revenue growth through new product adoption and deeper account penetration
Conducting regular client meetings, QBRs, and agency roadshows across Turkey and the wider region, building strong relationships with key stakeholders from day-to-day contacts to C-level executives
On-Site Collaboration & Client Engagement: Spending dedicated time working from client offices, fostering deeper relationships and providing real-time support. Attending industry events and social gatherings, representing Taboola as a key marketing partner
Being a passionate advocate for your agency and brand partners within our organization, ensuring their needs are met and their voices are heard

What we offer

20 days holiday
excellent health insurance
some flexible working
free breakfast and lunch every day
stock options
Perkbox

Fulltime

Client Success Manager- Enterprise

The Client Success Manager at T-Mobile is a pivotal role focused on enhancing cu...

Location

United States , Multiple locations

Salary:

87100.00 - 157200.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Business Administration, Management, or related field (Preferred)
Master's/Advanced Degree Business Administration, Management, or related field (Preferred)
4-7 years Managing customer relationships and account management in business segments such as Government, Strategic, or Enterprise (Required)
2-4 years Coordinating with multiple departments such as sales, engineering, support, and operations to meet contract commitments and resolve issues (Required)
2-4 years Collaborating with sales teams to identify upsell and cross-sell opportunities and develop strategies to increase account value (Preferred)
Client Relationship Management Strong skills in managing client relationships at an executive level, ensuring customer satisfaction and loyalty. (Required)
Cross Functional Relationships Ability to coordinate with multiple departments such as sales, engineering, support, and operations to meet customer needs and resolve issues. (Required)
Strategic Thinking Capability to develop strategic plans for customer account growth through upselling and cross-selling. (Required)
Problem Solving Proficient in identifying problems and coordinating resources to provide effective solutions. (Required)
Leadership Experience in leading teams and managing a distributed workforce to achieve business goals. (Required)

Job Responsibility

Customer Relationship Advocacy – Serve as the primary post-sales point of contact for assigned government and enterprise accounts, advocating for customer needs across internal teams and ensuring a positive end-to-end experience. Build and maintain executive-level relationships with client stakeholders to foster trust, understand business goals, and drive customer satisfaction and loyalty.
Onboarding Product Adoption – Oversee new customer onboarding and training to guarantee a smooth implementation from Day 0 onward. Educate customers on T-Mobile for Business products, services, and self-service tools (e.g. Account Hub) to accelerate product and solution adoption, ensuring clients realize full value from their investments. Develop customer success plans and conduct regular health checks.
Account Health Monitoring Reviews – Proactively monitor account performance and health indicators (usage trends, service quality, billing, NPS, etc.) to identify signs of risk or opportunity. Lead regular success reviews and QBRs, presenting key performance metrics and insights to client executives. Recommend action plans to address service gaps or evolving needs.
Issue Resolution Cross-Functional Coordination – Take ownership of customer issues and coordinate cross-functional resolution, engaging internal experts to troubleshoot and swiftly resolve problems. Act as the customer champion in internal discussions, documenting interactions and ensuring service levels are met. Drive timely resolutions to maintain operational continuity.
Retention Renewal Management – Develop and execute strategies to retain customers and secure renewals, mitigating churn. Analyze account health data to identify at-risk accounts or partial disconnect requests and address root causes proactively. Lead contract renewal processes, negotiate terms, and finalize agreements that maintain or grow revenue.
Account Growth Upsell – Drive account expansion by identifying and executing cross-sell and upsell opportunities based on customer needs and usage data. Prepare and present proposals for new solutions, partnering with Sales and Solutions Engineering on complex opportunities that align with customer goals.

What we offer

competitive base salary
compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical insurance
dental insurance
vision insurance
flexible spending account

Fulltime

Client Success Manager - Strategic

The Client Success Manager at T-Mobile is a pivotal role focused on enhancing cu...

Location

United States , Multiple locations

Salary:

87100.00 - 157200.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Business Administration, Management, or related field (Preferred)
Master's/Advanced Degree Business Administration, Management, or related field (Preferred)
4-7 years Managing customer relationships and account management in business segments such as Government, Strategic, or Enterprise (Required)
2-4 years Coordinating with multiple departments such as sales, engineering, support, and operations to meet contract commitments and resolve issues (Required)
2-4 years Collaborating with sales teams to identify upsell and cross-sell opportunities and develop strategies to increase account value (Preferred)
Client Relationship Management Strong skills in managing client relationships at an executive level, ensuring customer satisfaction and loyalty (Required)
Cross Functional Relationships Ability to coordinate with multiple departments such as sales, engineering, support, and operations to meet customer needs and resolve issues (Required)
Strategic Thinking Capability to develop strategic plans for customer account growth through upselling and cross-selling (Required)
Problem Solving Proficient in identifying problems and coordinating resources to provide effective solutions (Required)
Leadership Experience in leading teams and managing a distributed workforce to achieve business goals (Required)

Job Responsibility

Customer Relationship Advocacy – Serve as the primary post-sales point of contact for assigned government and enterprise accounts, advocating for customer needs across internal teams and ensuring a positive end-to-end experience. Build and maintain executive-level relationships with client stakeholders to foster trust, understand business goals, and drive customer satisfaction and loyalty
Onboarding Product Adoption – Oversee new customer onboarding and training to guarantee a smooth implementation from Day 0 onward. Educate customers on T-Mobile for Business products, services, and self-service tools (e.g. Account Hub) to accelerate product and solution adoption, ensuring clients realize full value from their investments. Develop customer success plans and conduct regular health checks
Account Health Monitoring Reviews – Proactively monitor account performance and health indicators (usage trends, service quality, billing, NPS, etc.) to identify signs of risk or opportunity. Lead regular success reviews and QBRs, presenting key performance metrics and insights to client executives. Recommend action plans to address service gaps or evolving needs
Issue Resolution Cross-Functional Coordination – Take ownership of customer issues and coordinate cross-functional resolution, engaging internal experts to troubleshoot and swiftly resolve problems. Act as the customer champion in internal discussions, documenting interactions and ensuring service levels are met. Drive timely resolutions to maintain operational continuity
Retention Renewal Management – Develop and execute strategies to retain customers and secure renewals, mitigating churn. Analyze account health data to identify at-risk accounts or partial disconnect requests and address root causes proactively. Lead contract renewal processes, negotiate terms, and finalize agreements that maintain or grow revenue
Account Growth Upsell – Drive account expansion by identifying and executing cross-sell and upsell opportunities based on customer needs and usage data. Prepare and present proposals for new solutions, partnering with Sales and Solutions Engineering on complex opportunities that align with customer goals

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
free, year-round money coaches
medical, dental and vision insurance
flexible spending account
paid time off
up to 12 paid holidays
paid parental and family leave

Fulltime

Client Success Manager

As a Client Success Manager, you will play a crucial support role collaborating ...

Location

Philippines , Cebu City

Salary:

Not provided

STAFFVIRTUAL

Expiration Date

Until further notice

Requirements

2-3 years of experience in supporting customers in the MSP world
Strong knowledge of computer networking products and services
Experience with ConnectWise PSA/Manage and ConnectWise CPQ/Sell
Familiarity with Microsoft NCE, Azure, Fabric and Modern Software offerings
Some knowledge of MDM
Ability to juggle multiple tasks under time constraints
Strong communication skills with the ability to set clear expectations
Proficient in Microsoft Office applications
Willingness to become an expert with ConnectWise solutions

Job Responsibility

Work directly with Account Managers and customers to address their needs and concerns
Manage sales requests and collaborate with Account Managers
Create and process IT product and service proposals
Update customer information in the PSA system
Ensure deadlines are met and deliverables are on time
Conduct discussions with customers to identify areas for improvement and understand their evolving needs

What we offer

Competitive compensation and benefits package
HMO Day 1 + FREE dependent coverage
De minimis and allowances
Attendance bonus
Paid time offs
Company-provided work setup (laptop, monitor, accessories)
Training, career growth, and global exposure
A collaborative and supportive team culture

Fulltime

GTM Enablement Manager, Client Success

This role acts as the single point of accountability for preparing Customer Succ...

Location

Canada; United Kingdom; Ireland; Spain; Portugal; Italy

Salary:

Not provided

Deel

Expiration Date

Until further notice

Requirements

3+ years of relevant experience in enablement, program management, Customer Success, Sales, or a related role
Strong understanding of Customer Success motions, with at least 2 years of experience working in or closely with CS, Onboarding, or a revenue-impacting role
Experience designing and delivering enablement programs for global, distributed teams
Ability to translate complex product, process, or domain knowledge into clear, actionable learning
Excellent project management and organizational skills
able to balance multiple priorities in a fast-paced environment
Confident facilitator, coach, and communicator with strong presentation skills
fluent in English
Highly collaborative, able to build trust and influence across CS, Product, Enablement, and cross-functional teams
Data-informed and outcomes-focused, with experience defining and tracking enablement KPIs

Job Responsibility

Contribute to the development, delivery, and continuous improvement of Deel’s core global Customer Success enablement programs
Translate business priorities (adoption, retention, expansion, efficiency) into structured, outcome-driven enablement programs for CS roles
Act as a thought partner to CS leadership on capability gaps, readiness needs, and skill development priorities
Design and deliver blended enablement programs, combining live remote sessions, e-learning, self-serve resources, and practical application
Partner with Subject Matter Experts, Product Enablement, and Instructional Design to create high-quality, role-specific learning experiences
Ensure programs are practical, scenario-based, and directly applicable to real client conversations and workflows
Enable CSMs to confidently drive product adoption, value realization, and renewal readiness
Partner with Product and Customer Education to reinforce best practices for ongoing client enablement
Use customer insights, CS feedback, and performance data to identify adoption or retention gaps and design targeted enablement interventions
Define program milestones and success metrics aligned to CS and GTM goals

What we offer

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

Fulltime

Client Success Manager

EnergyHub empowers utilities and their customers to create a clean, distributed ...

Location

United States , Brooklyn, New York

Salary:

85000.00 - 115000.00 USD / Year

EnergyHub

Expiration Date

Until further notice

Requirements

Experience working in or with renewable energy, utilities, grid services or adjacent industries (cleantech/greentech) preferred
Excellent communication skills and the ability to describe complex and technical topics in an engaging and succinct manner
Demonstrated success working directly with clients
Project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies
An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
The ability to build trust and outstanding client and partner relationships
Good judgment in a business context
Experience working with a team in a cross-functional environment
Experience managing multiple high-priority projects and the ability to make multi-tasking look effortless
A BS or BA degree

Job Responsibility

Be a Client Success advocate: Manage multi-faceted programs with device partners, clients and internal teams. Ensure day-to-day program operations are seamless and client goals and needs are top of mind for the organization
Be a trusted advisor who helps clients achieve their goals: Manage internal expectations as well as those of your clients and prioritize program tasks/activities using business judgment to balance internal objectives with client goals. Spend time understanding and driving clients’ objectives and growth targets and guiding them through key decisions to design programs that support these targets. Partner with Sales to support successful renewals and expansions in your clients’ accounts. Creatively problem-solve when difficult situations arise and resolve operational challenges
Be an effective communicator and storyteller: Analyze and present key results, facilitate meetings, and deliver nuanced technical and data driven messages to clients. Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation, review ongoing needs, and provide timely solutions and recommendations to help achieve program success
Be a product and service expert: Develop a comprehensive knowledge of demand management, Distributed Energy Resources, and the drivers of program success. Foster a deep understanding of the product, service offerings and functionality to effectively communicate capabilities to clients, shape program design and provide training to client program teams

What we offer

100% paid medical for employees
401(k) with employer match
Casual environment
Flexibility to set your own schedule
Fully stocked fridge and pantry
Free Citi Bike membership
Secure bike rack
Gym subsidy
Paid parental leave
Education assistance program

Fulltime

Associate Client Success Manager

EnergyHub empowers utilities and their customers to create a clean, distributed ...

Location

United States

Salary:

70000.00 - 85000.00 USD / Year

EnergyHub

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills and the ability to describe complex and technical topics in an engaging and succinct manner
Demonstrated success working directly with clients, preferably having interfaced with or managed the same clients over an extended period of time (min. 2 years)
Project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies
An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
The ability to build trust and foster outstanding client and partner relationships
Good judgment in a business context
Experience and passion for working with a team in a cross-functional, fast paced work environment
Experience managing multiple high-priority projects and the ability to proactively follow up on tasks and projects
A BS or BA degree
At least 2-3 years of professional experience in technology services or customer success with a strong preference for experience within a SaaS or enterprise software-related field

Job Responsibility

Be a Client Success advocate: Be the project manager for program launch tasks and manage multi-faceted programs with device partners, clients and internal teams. Ensure account activities are executed in a timely fashion in accordance with established standard operating procedure for the accounts you are supporting and assist client success team members in day-to-day tasks and ad hoc projects including taking notes during onboarding and client calls.
Be a trusted advisor who helps clients achieve their goals: Manage internal expectations as well as those of your clients and prioritize program tasks/activities using business judgment to balance internal objectives with client goals. Spend time understanding and driving clients’ objectives and growth targets and ultimately guide them through key decisions to design programs that support these targets. Creatively problem-solve when difficult situations arise and resolve operational challenges.
Be an effective internal and client facing communicator and storyteller: Prepare recurring client reports, analyze and present key results, facilitate meetings, and deliver nuanced technical and data driven messages to clients. Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation, review ongoing needs, and provide timely solutions and recommendations to help achieve program success.
Be a product and service expert: Develop a comprehensive knowledge of demand management, DERs (distributed energy resources), and the drivers of program success. Foster a deep understanding of the product, service offerings and functionality to effectively communicate capabilities to clients, contribute to shaping program design and provide training to client program teams.
Be an administrative and project management powerhouse: Seamlessly coordinate and manage communication and logistics around client and subcontractor invoicing processes and related reporting and other tasks as assigned.

What we offer

100% paid medical for employees
401(k) with employer match
casual environment
flexibility to set your own schedule
fully stocked fridge and pantry
free Citi Bike membership
secure bike rack
gym subsidy
paid parental leave
education assistance program

Fulltime

Lead Client Success Analyst

Help us use technology to make a big green dent in the universe! Kraken powers s...

Location

United States , New York

Salary:

120000.00 - 150000.00 USD / Year

Assessfirst

Expiration Date

Until further notice

Requirements

Exceptional strategic problem-solving and analytical skills with a proven ability to independently diagnose, scope, and resolve complex technical, product, and business challenges for large-scale enterprise clients
Familiarity with object oriented programming languages & back-end and software engineering practices (e.g., version control, CI/CD, testing frameworks) sufficient to review code, advise clients on API usage & understand system architectures
A deep understanding of how systems interact and experience in troubleshooting modern architectures
Proven track record of driving and owning high-stakes technical conversations with key stakeholders across technical and non-technical domains
Excellent verbal and written communication skills, with the ability to articulate complex technical concepts into clear, compelling business strategies
A drive to get things done in a collaborative environment, with an ability to effectively work across functions (e.g. sales, product, engineering)
A proven ability to multitask & operate with autonomy and ownership in a fast-paced environment, prioritising competing high-stakes technical issues and strategic projects
A demonstrated ability to drive cross-functional strategic initiatives (e.g., defining a new integration pattern, launching a new support channel) and effectively lead collaboration across Sales, Product, and Engineering
Meticulous attention to detail in technical documentation, system design, and communication
An interest in learning about the electricity system and how grid scale renewable energy sources to keep the lights on and the network stable

Job Responsibility

Serve as a technical escalation point and subject matter expert for complex, high-priority client queries and incidents, ensuring timely and effective resolution
Translate complex technical and business challenges into strategic product proposals that directly influence the product roadmap and drive significant client value
Training clients to use the Residential Flex product effectively and provide supporting documentation
Identify, architect, and implement large-scale automation and self-service initiatives (e.g., tooling, advanced scripting, documentation structure) to reduce operational overhead for the entire CSE team and enhance the client experience
Work closely with a range of teams from the full technology stack (Engineering, Product & Partnerships)
Provide technical expertise and onboarding support for clients to support post-sales processes
Mentor and coach junior and mid-level CSEs on complex technical problem-solving, client communication, and overall technical account strategy
(Optional) contribute to our 24x7 support model by taking part in our (paid) on call rota

What we offer

Great medical, dental, and vision insurance options including FSAs
Paid time off
401(k) plan with employer match
Parental leave
Pre-tax commuter benefits
Flexible working environment
Equity Options
Modern office or co-working spaces depending on location

Fulltime

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Client Success Expert

Job Description

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