CrawlJobs Logo

Client Success Executive

Altera Digital Health Inc. UK

Location Icon

Location:
Singapore, Singapore

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We're looking for a highly strategic Client Success Executive (CSE) to join our transforming APAC team at Altera Digital Health. This isn't traditional account management —it's a revenue -generating, client advocacy role where you'll own the complete success journey for a portfolio of healthcare organizations, driving both retention and growth.

Job Responsibility:

  • Own the complete client lifecycle for existing accounts—from renewal risk mitigation to expansion opportunity development and strategic roadmap alignment
  • Lead Strategic Partnership Reviews (quarterly/annual) to assess performance, identify growth opportunities, and execute segment-based success plans across our client segmentation framework
  • Build and maintain deep C-suite relationships, acting as the primary advocate and strategic thought partner for assigned clients
  • Drive lead generation and expansion opportunities through whitespace analysis, stakeholder mapping, and consultative selling
  • Monitor and elevate Net Promoter Score (NPS/KLAS) through proactive management, root cause resolution, and systematic feedback loop closure
  • Leverage automation platforms to access real-time portfolio health scoring, predictive attrition signals, and performance analytics
  • Cultivate reference accounts and advocacy relationships that support pipeline acceleration and competitive positioning
  • Ensure seamless client experience through proactive governance, timely delivery of contractual commitments, and SLA compliance
  • Collaborate cross-functionally with Product, Professional Services, R&D, and Solutions teams to align internal efforts with client strategic objectives
  • Serve as escalation point for complex issues requiring executive intervention, ensuring swift resolution through cross-functional collaboration

Requirements:

  • Demonstrated success in a client-facing role, ideally within healthcare technology sector, B2B SaaS, consulting or IT, with a track record of exceeding targets
  • Proven revenue responsibility: Experience identifying, developing, and closing expansion/upsell opportunities within existing accounts
  • Healthcare technology experience strongly preferred: Understanding of healthcare industry practices, clinical workflows, and operational use of healthcare software systems
  • Strategic account planning: Ability to develop and execute account strategies with measurable KPIs and business outcomes
  • Executive relationship builder: Demonstrated success building and maintaining C-suite relationships in complex organisational environments
  • Exceptional communication (written and verbal), analytical, and problem-solving skills with ability to tailor messaging for technical and executive audiences
  • Strong commercial acumen—you understand business drivers, revenue models, and can translate client objectives into platform value realisation
  • Data-driven decision maker comfortable with CRM platforms, BI tools, and leveraging automation to optimise efficiency
  • Cross-functional collaborator who can orchestrate internal teams and influence without authority
  • Flexible and adaptable—experienced at managing diverse client situations across industries, geographies, and organisational maturity
  • Bachelor's degree preferred
What we offer:
  • Flexible work options
  • Monthly Medical Insurance Allowance, life and salary continuance insurance
  • Employee Share Ownership Program - we will contribute an additional 20% on top of the amount you invest
  • Paid volunteer leave

Additional Information:

Job Posted:
December 17, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Icon
View All Jobs In This Company
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Client Success Executive

New

Head of Client Success

Radix is building the most trusted data and analytics platform in multifamily. J...
Location
Location
United States , Scottsdale
Salary
Salary:
Not provided
radix.com Logo
Radix (AZ)
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Five or more years leading Client Success, Account Management or Client Experience in a B2B SaaS environment
  • Proven ability to build and scale a Client Success function from the ground up
  • A strong track record of improving retention, net revenue retention and expansion
  • Deep familiarity with health scoring frameworks, NPS programs and data driven engagement
  • Experience implementing and optimizing CS tools including Salesforce
  • Excellent communication and leadership skills with the ability to influence cross functional partners
  • Comfortable balancing big picture strategy with hands on execution while keeping everything moving forward with confidence
Job Responsibility
Job Responsibility
  • Build a scalable Client Success strategy that increases retention, strengthens adoption and drives net revenue expansion
  • Design and implement onboarding programs that accelerate time to value across client segments
  • Establish clear playbooks, processes and engagement paths that deliver consistent and high impact client experiences
  • Hire, mentor and elevate a high performing Client Success team built on ownership, accountability and proactive solutioning
  • Partner with Sales, Product and Marketing to ensure client insights guide product direction and go to market efforts
  • Create and manage client health scoring models, NPS programs and usage analytics that predict risk and identify opportunities
  • Drive deep client partnership by connecting their real world challenges to Radix solutions, shaping their success plans and ensuring Radix becomes an indispensable part of their decision making
  • Increase efficiency and visibility through strong use of Salesforce and other CS operational tools
What we offer
What we offer
  • Medical, dental and vision coverage designed to support your wellbeing
  • Unlimited PTO
  • Pre-IPO Equity
  • Performance Bonus
  • Learn From the Best
  • Build Category-Defining Products
Read More
Arrow Right

Client Success Manager

We are seeking an experienced Client Success Manager (CSM) to join our growing t...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
addepar.com Logo
Addepar
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Several years of experience in financial services, fintech, or SaaS, preferably in a client-facing role such as Client Success, Relationship Management, or Implementation
  • Strong understanding of the investment and wealth management landscape in Southeast Asia, including client workflows, regional challenges, and operating norms
  • Proven ability to build and deepen client relationships, with a history of driving strong adoption, advocacy, and satisfaction metrics
  • Confident communicator with the ability to engage senior stakeholders and influence across client and internal teams
  • Comfortable working independently and navigating ambiguity in a fast-paced, entrepreneurial environment
  • Analytical mindset with the ability to distill complex problems into clear action plans
  • Familiarity with MAS regulations and PDPA, particularly in the context of financial data handling, is a strong advantage
  • Bachelor’s degree required
  • a background in finance, economics, or a technical discipline is a plus
  • Willingness to travel within the region as client needs dictate
Job Responsibility
Job Responsibility
  • Develop deep expertise in the Addepar platform and apply it to your clients’ needs, workflows, and strategic goals
  • Build and execute tailored client success plans, identifying opportunities to drive adoption, product expansion, and long-term partnership growth
  • Lead regular touchpoints and strategic business reviews to ensure clients stay informed on platform capabilities, roadmap updates, and usage insights
  • Partner with Account Managers and Product Specialists to identify new commercial opportunities, including product cross-sells, new integrations, or advisory support
  • Serve as the voice of the client internally, advocating for regional feature needs, surfacing product feedback, and collaborating across Product, Engineering, and Services teams
  • Help design scalable client success processes for the Singapore and broader APAC market, supporting our growing regional footprint
  • Ensure awareness of and adherence to regulatory requirements and local norms, including MAS guidelines and Singapore’s Personal Data Protection Act (PDPA), particularly in areas like data privacy, client reporting, and cross-border engagement
What we offer
What we offer
  • Global flexible workforce model
  • Equal opportunity employer
  • Reasonable accommodation for individuals with disabilities
  • Fulltime
Read More
Arrow Right

Client Success Manager

We are seeking an experienced Client Success Manager (CSM) to join our growing p...
Location
Location
Brazil , São Paulo
Salary
Salary:
Not provided
addepar.com Logo
Addepar
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in financial services, fintech, or SaaS, ideally in a client-facing function such as Client Success, Relationship Management, or Implementation
  • Solid understanding of Brazil’s wealth and asset management ecosystem, including common workflows, market dynamics, and client expectations
  • Proven track record of building strong client relationships and driving measurable outcomes in adoption, retention, and satisfaction
  • Excellent communicator, comfortable engaging senior stakeholders and influencing across technical and business audiences
  • Self-starter with strong organizational skills and the ability to work effectively in a fast-paced, entrepreneurial environment
  • Analytical thinker with the ability to diagnose client challenges and develop clear, actionable solutions
  • Familiarity with CVM and Bacen regulations or financial data management standards in Brazil is highly valued
  • Bachelor’s degree required
  • studies in Finance, Economics, Business Administration, or Technology are a plus
  • Fluency in Portuguese and English is required
Job Responsibility
Job Responsibility
  • Develop deep expertise in the Addepar platform and apply it to your clients’ needs, workflows, and strategic goals
  • Build and execute tailored client success plans, identifying opportunities to drive adoption, product expansion, and long-term partnership growth
  • Lead regular touchpoints and strategic business reviews to ensure clients stay informed on platform capabilities, roadmap updates, and usage insights
  • Partner with Account Managers and Product Specialists to identify new commercial opportunities, including product cross-sells, new integrations, or advisory support
  • Serve as the voice of the client internally, advocating for regional feature needs, surfacing product feedback, and collaborating across Product, Engineering, and Services teams
  • Help design and scale client success processes suited to Brazil and Latin America, aligning with Addepar’s global standards while adapting to regional expectations
  • Ensure compliance with local regulations and data privacy norms, including LGPD (Lei Geral de Proteção de Dados), especially in areas related to financial data handling, client reporting, and cross-border collaboration
What we offer
What we offer
  • Reasonable accommodation for individuals with disabilities
  • Fulltime
Read More
Arrow Right

Client Success Manager

The Client Success Manager (CSM) is a critical, client-facing role responsible f...
Location
Location
Germany , Munich
Salary
Salary:
Not provided
bazaarvoice.com Logo
Bazaarvoice
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5 years in an entry level account management or client-facing role
  • Fluent in German and English
  • Skillful in time management, organizational systems, and prioritization
  • Sufficient in meeting deadlines and expectations with minimal supervision
  • Basic experience with Microsoft Office and Google suites
  • Confident and solid written and verbal communication
  • Comfortable communicating across multiple methods with both known and unknown points of contact
  • Curious mindset and strong desire to learn
Job Responsibility
Job Responsibility
  • Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations including marketing, merchandising, customer service, product development, and distribution relationships
  • Observe and track trends across portfolio to develop best practices
  • Execute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesforce, Gainsight, Matik, etc)
  • Discover and influence client’s internal metrics for success working with Bazaarvoice, and ensure the client knows how to achieve and measure those results
  • Help key stakeholders understand the value they are receiving from Bazaarvoice
  • Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes
  • Promote new feature adoption to enhance client satisfaction and program performance
  • Prioritize portfolio to effectively manage bandwidth and customer prioritization
  • Fulltime
Read More
Arrow Right

Senior Client Success Manager

EnergyHub’s Client Success team launches and operates best-in-class programs for...
Location
Location
United States
Salary
Salary:
120000.00 - 140000.00 USD / Year
energyhub.com Logo
EnergyHub
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A completed Bachelor of Science or Bachelor of Arts degree
  • 5-7 years of professional experience in consulting, technology services, or client success
  • Experience working in or with renewable energy, utilities, and grid services, or adjacent industries required
  • Familiarity with New York's utilities sector, including CAISO demand response programs (e.g., DRAM, ELRP) and state agency grant programs (e.g., New York's Energy Commission EPIC program), is strongly preferred
  • Experience with energy efficiency/demand-side management program marketing and project implementation methods
Job Responsibility
Job Responsibility
  • Project delivery: Handle key aspects of the daily operation of demand response programs, including revenue modeling, enrollment, post-event reporting, and executing creative ideas for program expansion
  • Proactively manage internal and external stakeholders to ensure all customer enrollment and grid flexibility commitments are met: Facilitate regular progress updates with utility counterparts, develop and deliver cadence reports, and ensure compliance with contract requirements and administrative tasks
  • Stakeholder management: Manage and influence key stakeholders internally and externally to implement key aspects of the project scope and ensure the timely exchange of administrative deliverables (e.g., invoices, monthly progress reports, device installations)
  • Thought leadership: Support EnergyHub’s partnership with the regulatory affairs team, for example, participate in working groups, trade organization committees, and select agency proceedings, often by writing comments and partnering on advocacy efforts with other companies
  • Be a trusted advisor who helps clients achieve their goals: Manage internal expectations as well as those of your clients and prioritize program tasks/activities using business judgment to balance internal objectives with client goals
  • Spend time understanding and driving clients’ needs and growth targets and guiding them through key decisions to design programs that align with these targets
  • Partner with Market Development to assist on successful renewals and expansions in your accounts
  • Creatively problem-solve when difficult situations arise and resolve operational challenges
  • Be an effective communicator and storyteller: Analyze and present key results, facilitate meetings, and deliver nuanced technical and data driven messages to clients
  • Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation, review ongoing needs, and provide timely solutions and recommendations to help achieve program success
What we offer
What we offer
  • 100% paid medical for employees
  • 401(k) with employer match
  • Casual environment
  • Flexibility to set your own schedule
  • Fully stocked fridge and pantry
  • Free Citi Bike membership
  • Secure bike rack
  • Gym subsidy
  • Paid parental leave
  • Education assistance program
  • Fulltime
Read More
Arrow Right

Client Success Manager, Providers

The Client Success Manager (CSM) is a seasoned, customer-obsessed professional r...
Location
Location
United States
Salary
Salary:
138000.00 - 168000.00 USD / Year
bighealth.com Logo
Big Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years in Client Success, Account Management, or Consulting with significant ownership of large, complex healthcare accounts and a strong record of retention and expansion
  • Bachelor’s degree required
  • MBA/MPH or relevant graduate degree preferred
  • Deep familiarity with healthcare operations and change management within regulated environments required
  • Excellent organizational and time-management skills
  • disciplined risk/issue management and deadline accountability
  • Exceptional communication and interpersonal skills with demonstrated executive presence
  • able to build and sustain strong relationships across clinical, operational, and executive stakeholders
  • Analytical fluency and the ability to translate utilization and outcomes data into credible ROI narratives
  • Experience collaborating cross-functionally and coordinating complex programs
Job Responsibility
Job Responsibility
  • Manage strategic, complex, and enterprise healthcare customers and develop account plans with clear goals, risks, and growth strategies (renewal, expansion, multi-site/service line scale)
  • Build relationships with clinical, operational, IT, revenue cycle, contracting, finance, and executive sponsors
  • run executive business reviews (JOCs/QBRs) that align on outcomes and next-best actions
  • Drive onboarding across complex environments, ensuring adoption targets and value realization are met against success criteria
  • Standardize and improve CS playbooks
  • Synthesize learnings across accounts to inform repeatable approaches, internal processes, and continuous improvement
  • Lead cross-functional workstreams across Marketing, Sales, Implementation, Clinical, Product, Market Access, and Legal to support the delivery of positive program outcomes, on time and in scope. Proactively identify and mitigate risks and issues
  • Partner with teams on renewal and expansion strategy
  • contribute to SOWs, amendments, and forecasting
  • Provide timely updates and executive-ready summaries to senior leadership and customer sponsors
What we offer
What we offer
  • generous vacation policy
  • professional development fund
  • flexible working arrangements
  • stock options
  • Fulltime
Read More
Arrow Right

Client Success Manager

The Client Success Manager will serve as the go-to enablement resource for our f...
Location
Location
United States
Salary
Salary:
80000.00 - 100000.00 USD / Year
fusion92.com Logo
Fusion92
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3–4 years of training, enablement, or client education experience, ideally in a B2B or fintech environment
  • 3+ years of sales or sales support experience, including pipeline-building strategies
  • Strong presentation and facilitation skills, with experience in adult education or cognitive learning techniques
  • Excellent interpersonal, written, and verbal communication skills
  • Ability to collaborate across teams and influence stakeholders at all levels
  • High level of organization, self-motivation, and ownership
  • Experience supporting go-to-market initiatives and onboarding programs
  • 2+ years in the banking or financial services industry
  • Familiarity with consultative sales and negotiating techniques
  • Proficiency in tools like Microsoft Office, webinar platforms, and CRM systems
Job Responsibility
Job Responsibility
  • Serve as a dedicated point of contact for FIs, their SMB customers, and internal partners
  • Design and deliver engaging training sessions, workshops, and webinars tailored to client needs
  • Collaborate with sales, marketing, product management, and operational teams to align training strategies to business goals
  • Execute go-to-market strategies and identify cross-sell and upsell opportunities
  • Collect feedback and assess training program effectiveness to continuously improve content and delivery
  • Provide real-time support for partner enablement, onboarding, and seller training
  • Lead demos, presentations, and product education sessions to support client sales success
  • Create and maintain training documentation, tools, and digital assets
  • Promote product awareness and drive client engagement by sharing best practices and industry insights
  • Track and report enablement activity and outcomes, aligning with leadership on cadence and distribution
  • Fulltime
Read More
Arrow Right

Senior Client Success Manager

Aptitude’s Client Success (“CS”) Team plays a crucial role in driving successful...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
aptitudesoftware.com Logo
Aptitude Software
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years’ experience in enterprise SaaS Customer Success or Account Management roles
  • Proven track record of closing renewals and expansions independently – not reliant on Sales
  • Demonstrable success in expanding accounts into parent/sister companies and new business units
  • Consistent history of achieving or exceeding commercial targets (renewals, upsells, multi-year expansions)
  • Exceptional executive presence and confidence influencing C-level stakeholders
  • Deep commercial acumen with the ability to link product adoption directly to business outcomes and ROI
  • Based in Sydney with proven experience managing enterprise client portfolios across APAC
Job Responsibility
Job Responsibility
  • Own and deliver against annual revenue targets (renewals + expansion) across your client portfolio
  • Independently negotiate and close renewals and expansions, including multi-year and enterprise-wide contracts
  • Drive upsell and cross-sell across the full solution suite, identifying whitespace opportunities and expanding into parent companies, subsidiaries, and sister organisations
  • Lead C-suite level engagements, delivering compelling ROI-focused QBRs and positioning Aptitude as a growth partner
  • Build and execute strategic account expansion plans that directly tie product adoption to commercial outcomes
  • Accurately forecast pipeline and deliver ≥90% forecasting accuracy on renewals and expansions
  • Act as the single point of accountability for both client success and commercial outcomes in APAC
What we offer
What we offer
  • Superannuation
  • Private Healthcare
  • Employee Assistance Programme
  • Fulltime
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Australia Jobs Canada Jobs Poland Jobs Ireland Jobs Spain Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2025 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy