Client Success Director

• Strategic Account Growth & Commercial Execution: Direct Ownership of Growth: Own the retention and expansion of a dedicated book of enterprise business
• Cross-Sell Identification: Proactively identify opportunities to cross-sell Adswerve’s full suite of services
• Sales Narrative Curation: Create and deliver quarterly business reviews and pitch decks that move beyond metrics to demonstrate ROI
• High-Stakes Negotiation: Lead contract renewals, upsells, and pricing negotiations
• Client Partnership & Consulting: Trusted Advisor: Build deep, resilient relationships with senior client stakeholders
• Holistic Consulting: Move fluidly between conversations about Programmatic Media, Paid Search, and Cloud/Analytics
• Partner Relations: Act as a strategic liaison with Adswerve partners (such as Google)
• Leadership Influence & Operational Excellence: Process Architecture: Improve client engagement models and internal processes
• Peer Mentorship: Operate as a senior lead and mentor to Client Success Managers
• Future Readiness: Demonstrate the emotional intelligence and strategic vision required to transition into a people-management role

• 8+ years of experience in digital marketing, consultancy, or ad-tech, with a strict focus on client success, revenue retention, and business development
• Proven history of hitting or exceeding growth and retention targets on a personal book of business
• Bachelor’s degree in Marketing, Business, Advertising, or equivalent professional experience is preferred
• Commercial understanding and experience selling at least two of the following: Programmatic/Media: (DV360, TTD, SA360, Amazon, Social)
• Analytics: (GA4, Adobe Analytics)
• Data Science/Cloud: (MMM, Propensity modeling, etc.)
• Experience selling or consulting on Cloud-based solutions or Advanced Analytics projects is highly preferred
• Demonstrated ability to negotiate complex contracts and drive revenue growth (upselling/cross-selling)
• Exceptional communication skills with the ability to turn data into a narrative that resonates with non-technical executive audiences
• Ability to navigate ambiguity and lead clients through industry changes (e.g., privacy changes, cookie deprecation)

Experience selling or consulting on Cloud-based solutions or Advanced Analytics projects is highly preferred

• Semi-annual bonus potential
• Medical, dental and vision available for employees
• Paid time off including vacation, sick leave & company holidays
• Paid volunteer time
• Flexible working hours
• Summer Fridays
• “Work From Home Light” days between Christmas and New Year’s Day
• 401(k) Plan with 5% company match and no vesting period
• Employer Paid Parental Leave
• Health-care Spending Accounts
• Dependent-care Spending Accounts
• Employer Paid Basic Life Insurance
• Voluntary Life Insurance (Employee/Spouse/Child)
• Employer Paid Short & Long Term Disability
• Employee Assistance Program (EAP)
• Continuing Education Reimbursement
• Employee Referral Bonus Program
• Monthly Remote Work Stipend