Client Success Director Job at Terakeet (Atlanta)

Client Success Director

The Client Success Director is the main point of contact for our top global clie...

Location

United States , Remote in select cities; Atlanta; Austin; Charlotte; Chicago; Dallas; Minneapolis; Syracuse

Salary:

100000.00 - 152000.00 USD / Year

Terakeet

Expiration Date

Until further notice

Requirements

Ten or more years of professional work experience in a related role
Track record of successfully retaining client relationships and budgets with a partnership-first focus at a senior level
Solid understanding of search engine optimization and the ways in which branded and non-branded organic authority and visibility are earned via the web
Experience developing client specific strategies and KPIs that are in line with business goals, objectives, and budgets
Hands-on experience managing multiple enterprise client accounts and handling day-to-day client interaction
Comfortable presenting in group settings and directly to any/all levels of an organization
Strong verbal, written, and digital communication skills
Bachelor's Degree in Marketing, Advertising, Communications, PR or Business
Experience managing relationships with C-level executives and/or Fortune 1000 clients

Job Responsibility

Builds solid partnerships with account and project teams, and identifies and executes solutions in line with Terakeet’s strategic road map and contractual obligations with clients
Owns client business objectives, maps strategy to economic impact outcomes for their client portfolio, and maintains relationships with Enterprise Partners
Manages relationships with internal and external executives, crafting succinct and impactful summaries of progress
Accountable to leadership for revenue retention and driving client outcomes
Works alongside Enterprise Partners to support the growth of client portfolio
Serves as primary POC for applicable clients
Works alongside Strategy Directors to ensure strategic roadmaps are aligned with client business objectives and with cross-functional delivery teams to ensure business deliverables are met
Owns retention strategy and planning, and collaborates with Enterprise Partners on growth execution planning
Leader in working with internal teams to identify and vet new opportunities for account expansion and builds out compelling and measurable campaigns for our clients
Reporting on client KPIs and business deadlines

What we offer

Comprehensive health insurance
Extensive paid family leave
Unlimited paid time off
Matched retirement options
Additional perks

Fulltime

Director, Client Success

TAG is looking for a Director of Client Success to direct a team of account mana...

Location

United States , Dallas

Salary:

Not provided

Tax Advisors Group

Expiration Date

Until further notice

Requirements

Minimum of 6+ years of account management and or/client success management experience and 3 years managing teams
Strong interpersonal and communication skills, with ability to lead and motivate others
Demonstrated ability to handle multiple priorities and effectively manage delegated items
Experience leveraging a CRM system (e.g., Salesforce) to manage team progress against key performance indicators
Proficiency in Microsoft Outlook, PowerPoint, Word, Excel and Internet navigation and research
Occasional travel for client meetings, up to 25% travel annually
Applicants must reside in the DFW metroplex and be able to work a hybrid model, currently consisting of two (2) days in office and three (3) days remote weekly

Job Responsibility

Designs and implements retention and expansion strategies which apply a commercial minded approach
Maintains up-to-date reporting to track progress to goals and monitor key performance indicators
Provides direct and regular one on one coaching to individual contributors
Builds strong interdepartmental relationships to maximize efficiency and efficacy of programs
Addresses internal and external issue escalations as needed to bring swift client centric resolutions
Serves as a change champion, motivating the team and utilizing agility to keep pace with a growing and evolving business
Coaches the team to drive regular and proactive conversations with clients as the single point of contact to foster alignment of client needs with contract opportunity
Acts in a straightforward and responsive manner using clear communications and behaviors with the clients’ best interests in mind
Develops a strong working understanding of TAG products and services, serving as the liaison across internal teams to ensure the loop is always closed with a client promptly
Enables team members to find solutions for clients and resolves all inquiries timely and holistically

What we offer

Competitive Salary + incentivized earning potential
401(k) matching plan, Medical/Dental/Vision Plan
Paid time off, Winter Break Company Close, Social Events
Fitness Center
Hybrid Work Schedule

Fulltime

Director of Client Success

About Brkthru: Brkthru was founded with a client-centric philosophy in an indus...

Location

United States

Salary:

80000.00 - 120000.00 USD / Year

Brkthru

Expiration Date

Until further notice

Requirements

6+ years of experience in new business sales within the advertising industry
3+ Digital Media experience highly preferred (Programmatic, CTV/OTT, Audio, DOOH, etc)
Demonstrate exceptional organizational, problem solving, and customer service skills
Excellent internal communication within all departments
Possess and demonstrate the company Core Values
Proven track record of achieving (or exceeding!) sales quotas
Ability to travel for client and internal meetings as need
Based within a priority sales market

Job Responsibility

Curate and maintain a solid and legitimate pipeline of active and pending business
Conduct thorough needs analyses across all verticals, industries and business types
Ability to close and win business consistently
Keep abreast of the latest industry trends
Ability to solve problems and have direct conversations both internally and externally
Prepare regular sales reports as well as territory plans
Identifying potential customers through networking initiatives, cold-calling, etc.
Work in conjunction with support team to prepare and deliver sales presentations to potential and existing customers
Resolve customer complaints in a timely and professional manner to maintain customer loyalty
Maintain monthly collections to company standards

What we offer

Remote and flexible workplace
Medical/ Dental/ Vision/ HSA and FSA/ Long Term Disability/ Life and AD&D/ and more
Company paid Short Term Disability
401k Retirement plan with company match
Pizza Fridays/ Hub Hangouts
Reimbursement of Home Office Expenses
A generous number of Holidays, PTO, and summer Fridays

Fulltime

Director of Client Success

This is a new business sales role. The Director of Client Success is responsible...

Location

Salary:

80000.00 - 120000.00 USD / Year

Brkthru

Expiration Date

Until further notice

Requirements

6+ years of experience in new business sales within the advertising industry
3+ Digital Media experience highly preferred (Programmatic, CTV/OTT, Audio, DOOH, etc)
Demonstrate exceptional organizational, problem solving, and customer service skills
Excellent internal communication within all departments
Possess and demonstrate the company Core Values
Proven track record of achieving (or exceeding!) sales quotas
Ability to travel for client and internal meetings as need
Based within a priority sales market

Job Responsibility

Curate and maintain a solid and legitimate pipeline of active and pending business
Conduct thorough needs analyses across all verticals, industries and business types
Ability to close and win business consistently
Keep abreast of the latest industry trends
Ability to solve problems and have direct conversations both internally and externally
Prepare regular sales reports as well as territory plans
Identifying potential customers through networking initiatives, cold-calling, etc.
Work in conjunction with support team to prepare and deliver sales presentations to potential and existing customers
Resolve customer complaints in a timely and professional manner to maintain customer loyalty
Maintain monthly collections to company standards

What we offer

Medical/ Dental/ Vision/ HSA and FSA/ Long Term Disability/ Life and AD&D/ and more
Company paid Short Term Disability
401k Retirement plan with company match
Pizza Fridays/ Hub Hangouts
Reimbursement of Home Office Expenses
A generous number of Holidays, PTO, and summer Fridays

Fulltime

Director of Client Success

Radix is building the most trusted data and analytics platform in multifamily. J...

Location

United States , Scottsdale

Salary:

Not provided

Radix (AZ)

Expiration Date

Until further notice

Requirements

Five or more years leading Client Success, Account Management or Client Experience in a B2B SaaS environment
Proven ability to build and scale a Client Success function from the ground up
A strong track record of improving retention, net revenue retention and expansion
Deep familiarity with health scoring frameworks, NPS programs and data driven engagement
Experience implementing and optimizing CS tools including Salesforce
Excellent communication and leadership skills with the ability to influence cross functional partners
Comfortable balancing big picture strategy with hands on execution while keeping everything moving forward with confidence

Job Responsibility

Build a scalable Client Success strategy that increases retention, strengthens adoption and drives net revenue expansion
Design and implement onboarding programs that accelerate time to value across client segments
Establish clear playbooks, processes and engagement paths that deliver consistent and high impact client experiences
Hire, mentor and elevate a high performing Client Success team built on ownership, accountability and proactive solutioning
Partner with Sales, Product and Marketing to ensure client insights guide product direction and go to market efforts
Create and manage client health scoring models, NPS programs and usage analytics that predict risk and identify opportunities
Drive deep client partnership by connecting their real world challenges to Radix solutions, shaping their success plans and ensuring Radix becomes an indispensable part of their decision making
Increase efficiency and visibility through strong use of Salesforce and other CS operational tools

What we offer

Medical, dental and vision coverage designed to support your wellbeing
Unlimited PTO
Pre-IPO Equity
Performance Bonus
Learn From the Best
Build Category-Defining Products

Director, Client Strategy & Success

The Client Success Director is a senior leadership role within Client Experience...

Location

United States , New York

Salary:

130000.00 - 160000.00 USD / Year

Two Circles

Expiration Date

Until further notice

Requirements

5-8 years of experience in client success, account management, consulting, sales, or strategy roles
3-5 years of people management experience, leading teams in a fast-paced, dynamic environment
Proven success managing complex client relationships, renewals, and revenue growth
Previous experience in sports, entertainment, or the brands space, preferably within a SaaS or technology organization
Excellent communication and interpersonal skills, with the ability to build strong relationships at all levels of an organization
Analytical mindset with the ability to use data to drive decisions and showcase the value of solutions
Strong problem-solving skills with the ability to navigate complex customer challenges
Detail-oriented with strong organizational skills and ability to manage multiple accounts simultaneously
Comfortable with frequent travel (up to 25%), including overnight stays
Proven experience in utilizing Microsoft Dynamics and Salesforce CRM platforms

Job Responsibility

Support and coach Client Success Managers in effectively managing and guiding clients throughout the full lifecycle, from initial onboarding through renewal and expansion
Develop strong, long-term relationships with key stakeholders, ensuring the highest levels of satisfaction with both our software and services
Oversee client onboarding processes, ensuring smooth adoption of products and timely delivery of services
Monitor account health, identifying and mitigating risks to client retention
Partner with senior leadership across Client Experience, Product, Sales, and Marketing to strengthen client insights and inform strategy, prioritization, and client experience evolution
Serve as a senior internal voice of the client, synthesizing feedback and trends to influence product roadmap and long-term platform direction
Collaborate with Marketing and Business Development to identify strategic client success stories and proof points that support go-to-market and brand positioning
Drive alignment across teams to ensure consistent client messaging, expectations, and delivery at scale
Own retention and net revenue growth outcomes across the portfolio, ensuring clients continue to realize and expand value
Set strategy and lead renewals, expansion, and churn mitigation in partnership with Client Success Managers

Director, Client Support

We are looking for an experienced Director, Client Support to lead a multi-level...

Location

United States , Horsham

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent relevant experience preferred
8–10 years of experience in customer support, customer success, or a similar client-facing environment
3–5 years of experience leading managers and directing layered team structures
Demonstrated success building and scaling high-performing support or service teams in a fast-paced setting
Strong ability to use performance data, service metrics, and business trends to guide decisions and continuous improvement efforts
Excellent communication and relationship management skills, with the confidence to work effectively with executives and cross-functional stakeholders
Proven strategic and operational leadership experience, including process enhancement and workflow optimization
Familiarity with technical environments and tools such as Active Directory, backup technologies, Cisco technologies, computer hardware, and configuration management is beneficial

Job Responsibility

Lead and develop customer support managers and their teams, fostering accountability, growth, and a high standard of client service across the organization
Set the direction for the client support function by establishing priorities, defining operating practices, and aligning team efforts with broader business goals
Work closely with senior and commercial leadership to advance departmental initiatives, support account strategies, and improve client outcomes
Serve as an executive sponsor for key client relationships, coordinating with internal teams to ensure consistent support and effective issue resolution
Oversee service delivery activities such as research, analysis, and daily client requests to ensure work is completed accurately, on time, and in accordance with service expectations
Act as a senior escalation point for complex client and internal issues, identifying root causes and implementing lasting corrective actions
Monitor departmental performance through metrics and trend analysis, creating action plans to address risks and improve quality, efficiency, and retention
Drive operational improvement by identifying process gaps, strengthening team rhythms, and leading the integration of additional support teams when organizational changes occur
Manage talent strategy for the function, including hiring, coaching, succession planning, performance reviews, and ongoing leadership development
Prepare and deliver clear updates to senior leadership on performance, risks, opportunities, and key initiatives affecting the client support organization

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Customer Success Director

We are on the look out for a dynamic Customer Success Director to lead our EMEA ...

Location

United Kingdom , Surrey, Greater London

Salary:

Not provided

Retail Insight

Expiration Date

Until further notice

Requirements

You’ve worked with enterprise level Customer Success teams before (ideally at Director level or close to it)
You know how to balance customer experience with commercial impact
You’re hands-on when needed but equally strong at setting direction
You actually enjoy building teams and helping people level up
Previous work in SaaS, retail or data/analytics
Fluency in multiple languages is a big hit for us

Job Responsibility

Acting as our biggest advocate and go to person across our EMEA client base
Owning retention, growth and customer health across the region
Building strong relationships with senior stakeholders (think Director / VP / C-suite)
Spotting opportunities to grow accounts and working closely with Sales on expansion
Shaping how we do customer success. Things like processes, lifecycle, how we engage clients etc
Keeping a close eye on the data (NPS, churn, adoption etc.) and using it to improve things

What we offer

Flexible Working
Time Off (25 days annual leave + bank holidays, extra day off for birthday, summer hours)
Learning & Development (access to courses, career progression plans)
Health & Wellbeing (Private Medical Insurance, healthcare cash plan, mental health support, workspace assessment)
Giving Back (paid volunteer days, charity donation matching, Give as You Earn)
Extra Perks (car purchase scheme, gym discounts)

Fulltime

Select Country

Client Success Director

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