Client Success Director Job at Terakeet (Atlanta)

Client Success Director

The Client Success Director is the main point of contact for our top global clie...

Location

United States , Remote in select cities; Atlanta; Austin; Charlotte; Chicago; Dallas; Minneapolis; Syracuse

Salary:

100000.00 - 152000.00 USD / Year

Terakeet

Expiration Date

Until further notice

Requirements

Ten or more years of professional work experience in a related role
Track record of successfully retaining client relationships and budgets with a partnership-first focus at a senior level
Solid understanding of search engine optimization and the ways in which branded and non-branded organic authority and visibility are earned via the web
Experience developing client specific strategies and KPIs that are in line with business goals, objectives, and budgets
Hands-on experience managing multiple enterprise client accounts and handling day-to-day client interaction
Comfortable presenting in group settings and directly to any/all levels of an organization
Strong verbal, written, and digital communication skills
Bachelor's Degree in Marketing, Advertising, Communications, PR or Business
Experience managing relationships with C-level executives and/or Fortune 1000 clients

Job Responsibility

Builds solid partnerships with account and project teams, and identifies and executes solutions in line with Terakeet’s strategic road map and contractual obligations with clients
Owns client business objectives, maps strategy to economic impact outcomes for their client portfolio, and maintains relationships with Enterprise Partners
Manages relationships with internal and external executives, crafting succinct and impactful summaries of progress
Accountable to leadership for revenue retention and driving client outcomes
Works alongside Enterprise Partners to support the growth of client portfolio
Serves as primary POC for applicable clients
Works alongside Strategy Directors to ensure strategic roadmaps are aligned with client business objectives and with cross-functional delivery teams to ensure business deliverables are met
Owns retention strategy and planning, and collaborates with Enterprise Partners on growth execution planning
Leader in working with internal teams to identify and vet new opportunities for account expansion and builds out compelling and measurable campaigns for our clients
Reporting on client KPIs and business deadlines

What we offer

Comprehensive health insurance
Extensive paid family leave
Unlimited paid time off
Matched retirement options
Additional perks

Fulltime

Director, Client Success

TAG is looking for a Director of Client Success to direct a team of account mana...

Location

United States , Dallas

Salary:

Not provided

Tax Advisors Group

Expiration Date

Until further notice

Requirements

Minimum of 6+ years of account management and or/client success management experience and 3 years managing teams
Strong interpersonal and communication skills, with ability to lead and motivate others
Demonstrated ability to handle multiple priorities and effectively manage delegated items
Experience leveraging a CRM system (e.g., Salesforce) to manage team progress against key performance indicators
Proficiency in Microsoft Outlook, PowerPoint, Word, Excel and Internet navigation and research
Occasional travel for client meetings, up to 25% travel annually
Applicants must reside in the DFW metroplex and be able to work a hybrid model, currently consisting of two (2) days in office and three (3) days remote weekly

Job Responsibility

Designs and implements retention and expansion strategies which apply a commercial minded approach
Maintains up-to-date reporting to track progress to goals and monitor key performance indicators
Provides direct and regular one on one coaching to individual contributors
Builds strong interdepartmental relationships to maximize efficiency and efficacy of programs
Addresses internal and external issue escalations as needed to bring swift client centric resolutions
Serves as a change champion, motivating the team and utilizing agility to keep pace with a growing and evolving business
Coaches the team to drive regular and proactive conversations with clients as the single point of contact to foster alignment of client needs with contract opportunity
Acts in a straightforward and responsive manner using clear communications and behaviors with the clients’ best interests in mind
Develops a strong working understanding of TAG products and services, serving as the liaison across internal teams to ensure the loop is always closed with a client promptly
Enables team members to find solutions for clients and resolves all inquiries timely and holistically

What we offer

Competitive Salary + incentivized earning potential
401(k) matching plan, Medical/Dental/Vision Plan
Paid time off, Winter Break Company Close, Social Events
Fitness Center
Hybrid Work Schedule

Fulltime

New

Director of Client Success, Arrive Fresh

Who We Are: Arrive Logistics is a leading transportation and technology company ...

Location

United States , Austin

Salary:

Not provided

Arrive Logistics

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Business Administration, Finance, Supply Chain, or equivalent professional experience preferred
15+ years of relevant logistics and brokerage experience in third-party logistics (3PL) or asset-based providers
10+ years of dedicated expertise in produce and floral logistics, with deep knowledge of perishable cold-chain execution
3+ years of logistics leadership or management experience in a fast-paced environment
Strong background in account management and customer-facing solution design
Expert knowledge of regulatory compliance environments including FSMA, STF, and PACA
Advanced proficiency in the Microsoft Office suite (specifically Excel and PowerPoint) for complex data analysis and business presentations
Exceptional communication and interpersonal skills, with a proven ability to inspire, develop, and performance-manage employees

Job Responsibility

Direct the day-to-day operations of the Arrive Fresh Client Success Department, inspiring, motivating, and leading the team to meet corporate and modal objectives
Act as the primary conduit connecting Arrive Fresh client success with the organization’s technology, capacity, finance, and business development departments
Establish and roll out robust Standard Operating Procedures (SOPs) and program designs tailored to temperature-controlled and perishable cold-chain operations
Collaborate with our Beyond Business Hours leadership team to develop and execute after-hours processes that ensure a seamless 24/7 experience for our customers
Play an integral role in the Client Success forecasting process and drive team accountability to targeted volume, margin, and revenue numbers
Build, manage, and leverage cross-departmental relationships to ensure operational alignment, rapid issue resolution, and service improvements
Partner with our capacity and business development teams to fulfill customer RFP and spot requests in a timely manner
Provide the Arrive Fresh client success team with the training and resources necessary to develop their communication, delegation, customer service and sales skills
Drive technology adoption, specifically with the ArriveNow platform, while identifying and creating automation roadmaps for complex operational tasks
Manage customer implementations and design custom logistics solutions that reduce costs, improve service levels, and increase customer retention

What we offer

Medical, dental, vision, life, disability, and supplemental coverage
Matching 401(k) program
Employee Resource Groups
Office wide engagement activities, team events, happy hours and more
Casual dress code
Free on-site parking
Fully stocked coffee bar, Broker’s Brew
Onsite gym
Free counseling sessions through our Employee Assistance Program
Company paid holidays, paid vacation time and wellness days

Fulltime

Director of Client Success

About Brkthru: Brkthru was founded with a client-centric philosophy in an indus...

Location

United States

Salary:

80000.00 - 120000.00 USD / Year

Brkthru

Expiration Date

Until further notice

Requirements

6+ years of experience in new business sales within the advertising industry
3+ Digital Media experience highly preferred (Programmatic, CTV/OTT, Audio, DOOH, etc)
Demonstrate exceptional organizational, problem solving, and customer service skills
Excellent internal communication within all departments
Possess and demonstrate the company Core Values
Proven track record of achieving (or exceeding!) sales quotas
Ability to travel for client and internal meetings as need
Based within a priority sales market

Job Responsibility

Curate and maintain a solid and legitimate pipeline of active and pending business
Conduct thorough needs analyses across all verticals, industries and business types
Ability to close and win business consistently
Keep abreast of the latest industry trends
Ability to solve problems and have direct conversations both internally and externally
Prepare regular sales reports as well as territory plans
Identifying potential customers through networking initiatives, cold-calling, etc.
Work in conjunction with support team to prepare and deliver sales presentations to potential and existing customers
Resolve customer complaints in a timely and professional manner to maintain customer loyalty
Maintain monthly collections to company standards

What we offer

Remote and flexible workplace
Medical/ Dental/ Vision/ HSA and FSA/ Long Term Disability/ Life and AD&D/ and more
Company paid Short Term Disability
401k Retirement plan with company match
Pizza Fridays/ Hub Hangouts
Reimbursement of Home Office Expenses
A generous number of Holidays, PTO, and summer Fridays

Fulltime

Director of Client Success

This is a new business sales role. The Director of Client Success is responsible...

Location

Salary:

80000.00 - 120000.00 USD / Year

Brkthru

Expiration Date

Until further notice

Requirements

6+ years of experience in new business sales within the advertising industry
3+ Digital Media experience highly preferred (Programmatic, CTV/OTT, Audio, DOOH, etc)
Demonstrate exceptional organizational, problem solving, and customer service skills
Excellent internal communication within all departments
Possess and demonstrate the company Core Values
Proven track record of achieving (or exceeding!) sales quotas
Ability to travel for client and internal meetings as need
Based within a priority sales market

Job Responsibility

Curate and maintain a solid and legitimate pipeline of active and pending business
Conduct thorough needs analyses across all verticals, industries and business types
Ability to close and win business consistently
Keep abreast of the latest industry trends
Ability to solve problems and have direct conversations both internally and externally
Prepare regular sales reports as well as territory plans
Identifying potential customers through networking initiatives, cold-calling, etc.
Work in conjunction with support team to prepare and deliver sales presentations to potential and existing customers
Resolve customer complaints in a timely and professional manner to maintain customer loyalty
Maintain monthly collections to company standards

What we offer

Medical/ Dental/ Vision/ HSA and FSA/ Long Term Disability/ Life and AD&D/ and more
Company paid Short Term Disability
401k Retirement plan with company match
Pizza Fridays/ Hub Hangouts
Reimbursement of Home Office Expenses
A generous number of Holidays, PTO, and summer Fridays

Fulltime

Director of Client Success

Radix is building the most trusted data and analytics platform in multifamily. J...

Location

United States , Scottsdale

Salary:

Not provided

Radix (AZ)

Expiration Date

Until further notice

Requirements

Five or more years leading Client Success, Account Management or Client Experience in a B2B SaaS environment
Proven ability to build and scale a Client Success function from the ground up
A strong track record of improving retention, net revenue retention and expansion
Deep familiarity with health scoring frameworks, NPS programs and data driven engagement
Experience implementing and optimizing CS tools including Salesforce
Excellent communication and leadership skills with the ability to influence cross functional partners
Comfortable balancing big picture strategy with hands on execution while keeping everything moving forward with confidence

Job Responsibility

Build a scalable Client Success strategy that increases retention, strengthens adoption and drives net revenue expansion
Design and implement onboarding programs that accelerate time to value across client segments
Establish clear playbooks, processes and engagement paths that deliver consistent and high impact client experiences
Hire, mentor and elevate a high performing Client Success team built on ownership, accountability and proactive solutioning
Partner with Sales, Product and Marketing to ensure client insights guide product direction and go to market efforts
Create and manage client health scoring models, NPS programs and usage analytics that predict risk and identify opportunities
Drive deep client partnership by connecting their real world challenges to Radix solutions, shaping their success plans and ensuring Radix becomes an indispensable part of their decision making
Increase efficiency and visibility through strong use of Salesforce and other CS operational tools

What we offer

Medical, dental and vision coverage designed to support your wellbeing
Unlimited PTO
Pre-IPO Equity
Performance Bonus
Learn From the Best
Build Category-Defining Products

Director, Client Strategy & Success

The Client Success Director is a senior leadership role within Client Experience...

Location

United States , New York

Salary:

130000.00 - 160000.00 USD / Year

Two Circles

Expiration Date

Until further notice

Requirements

5-8 years of experience in client success, account management, consulting, sales, or strategy roles
3-5 years of people management experience, leading teams in a fast-paced, dynamic environment
Proven success managing complex client relationships, renewals, and revenue growth
Previous experience in sports, entertainment, or the brands space, preferably within a SaaS or technology organization
Excellent communication and interpersonal skills, with the ability to build strong relationships at all levels of an organization
Analytical mindset with the ability to use data to drive decisions and showcase the value of solutions
Strong problem-solving skills with the ability to navigate complex customer challenges
Detail-oriented with strong organizational skills and ability to manage multiple accounts simultaneously
Comfortable with frequent travel (up to 25%), including overnight stays
Proven experience in utilizing Microsoft Dynamics and Salesforce CRM platforms

Job Responsibility

Support and coach Client Success Managers in effectively managing and guiding clients throughout the full lifecycle, from initial onboarding through renewal and expansion
Develop strong, long-term relationships with key stakeholders, ensuring the highest levels of satisfaction with both our software and services
Oversee client onboarding processes, ensuring smooth adoption of products and timely delivery of services
Monitor account health, identifying and mitigating risks to client retention
Partner with senior leadership across Client Experience, Product, Sales, and Marketing to strengthen client insights and inform strategy, prioritization, and client experience evolution
Serve as a senior internal voice of the client, synthesizing feedback and trends to influence product roadmap and long-term platform direction
Collaborate with Marketing and Business Development to identify strategic client success stories and proof points that support go-to-market and brand positioning
Drive alignment across teams to ensure consistent client messaging, expectations, and delivery at scale
Own retention and net revenue growth outcomes across the portfolio, ensuring clients continue to realize and expand value
Set strategy and lead renewals, expansion, and churn mitigation in partnership with Client Success Managers

New

Client Director

The Client Director, GMNC is a leadership role and is also a proactive and highl...

Location

United States of America , New York

Salary:

164000.00 - 304000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in business, marketing and sales or information technology or a related field
Negotiation Skills methodology such as Scotworks
Solution Selling/SPIN skills
Desirable: CCIE Certifications
Significant experience working within relevant industry sectors and managing global enterprise accounts, with 10+ years in technology sales and at least 5+ years serving as an account lead
Extensive background in large, complex global organizations delivering integrated technology services and solutions, including Digital Business Consulting, Technology Services, Cybersecurity Managed Services, Workplace, Cloud, Data Centers, and Networks
Deep industry domain expertise spanning GTM strategy, large deal structuring, technical architecture, and cloud/hybrid data center solutions, with the ability to engage multinational clients on complex technology challenges
Strong technical and commercial acumen, including proficiency in secure networking technologies (preferably Cisco), data center technologies, digital workplace, customer experience (CX), and hybrid/cloud environments
Demonstrated success in negotiating and closing large technology services deals, with a track record of relationship‑driven leadership and visionary sales execution
Proven ability to navigate complex, matrixed global environments, effectively manage multiple stakeholders, and interface with matrixed leadership and globally distributed teams

Job Responsibility

Leverages depth of relevant market/industry connections to interface directly with CIOs / CTOs and other non-technical leaders
Responsible for sustainable top-line growth across assigned geographical territory
Fosters excellent C-suite / Senior stakeholder relationships with new potential clients to the organization through fully understanding the client and the industry in which they operate
Promotes and drives services sales opportunities across net new clients to the organization thus leading the client's transformation journey ensuring the best client outcome
Accesses new markets, both from within an allocated geographical territory and from an industry perspective
Sells the value brought by the company solutions and works with the wider organization on proposal writing thus covering complex services and multi-vendor deals
Crafts all commercial constructs, helping negotiate and construct complex, multi-year deals to ensure win/win solutions for both the client and the organization
Oversee the end-to-end scope of the client project and bring in the relevant business stakeholders at the right point of the conversation to close the deal.

What we offer

medical insurance
dental insurance
vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

Fulltime

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