Client Success Consultant Job at Robert Half (Hurst)

Client Consultant

To take part in the success of the boutique and to be accountable for providing ...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Audemars Piguet

Expiration Date

Until further notice

Requirements

Minimum of 3 - 5 years working experience in retail / hospitality
Excellent in customer service skill
Self-motivated with positive attitude and professional selling techniques
Outgoing team player with strong interpersonal and communication skills
Good command of Cantonese, English and Mandarin

Job Responsibility

Ensure the best customer experience in the boutique for new sales, Customer service (repairs), and all visitors through efficient customer service assistance
Provide reliable, accurate, and first class customer service during pre and post sales, pre a, during and post repair
Have friendly and generous interaction with customers to understand their needs and make them feel wanted and appreciated
Be an AP Ambassador professionally welcoming customers
Welcome and successfully build the appropriate rapport with prospects and clients in contact with the boutique
Develop and maintain customer acumen (lifestyle, situation, culture etc.)
Be able to recognize a client
Install a seamless communication with customers and maintain it through regular correspondence
Demonstrate personal involvement in recruiting new clients and identifying prospects
Provide information to customers by phone or electronic mails in agreement with the Boutique Manager’s /Supervisor’s guidance and follow public relations policy recommended by Marketing and CRM team

Fulltime

Client Success Analyst

The Client Success Analyst will support Client Success Managers in the execution...

Location

United States , New York

Salary:

70000.00 - 75000.00 USD / Year

Two Circles

Expiration Date

Until further notice

Requirements

0–2 years of experience in client support, account management, customer success, consulting, or a related role
Experience or strong interest in sports, entertainment, technology, or SaaS environments
Exposure to client-facing environments or project coordination is a plus
Strong communication and interpersonal skills
Organized and detail-oriented with the ability to manage multiple tasks
Analytical mindset with an interest in working with data and reporting
Strong problem-solving skills and a proactive approach to learning
Ability to collaborate effectively across teams
Familiarity with CRM platforms such as Salesforce or Microsoft Dynamics is a plus
Basic experience with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Job Responsibility

Support Client Success Managers in managing client accounts throughout the lifecycle, including onboarding, adoption, and renewal preparation
Assist with onboarding activities to ensure clients successfully implement and begin using our technology and services
Coordinate client meetings, track action items, and ensure follow-ups are completed
Maintain documentation of client interactions, onboarding progress, and account updates
Help execute account plans developed by Client Success Managers
Track project timelines, deliverables, and milestones to ensure work is delivered on schedule
Assist with preparing materials for client meetings, presentations, and business reviews
Support the coordination of internal teams to ensure client requests are addressed efficiently
Monitor product adoption, usage trends, and key client health metrics across assigned accounts to assess overall account health
Identify early warning signs of declining engagement or adoption risks and surface insights to Client Success Managers

Client Success Associate

Start your consultative sales career with us! We offer work-from-home benefits, ...

Location

United States , Flagstaff

Salary:

55000.00 - 80000.00 USD / Year

Kitchen Tune-Up

Expiration Date

Until further notice

Requirements

Background in hospitality, retail, or any customer-facing role
A natural with people, warm, professional, and coachable
Self-motivated with the ability to work independently from home
No degree or sales experience required
Must be local to the Flagstaff, AZ area

Job Responsibility

Follow up with customers and prepare proposals from home
Meet with customers in their homes to assess needs and present kitchen design solutions
Listen, learn, and present solutions to customers
Build and revise quotes based on each customer's vision

What we offer

401(k) matching
Flexible schedule
Opportunity for advancement
Training & development
Paid Training: Four-week intensive sales training and mentorship
Career Track: Six-month path to Sales Manager (up to $125k)
Hybrid Schedule: 40% work from home, 60% in-home client appointments
No cold calling: all leads are screened and pre-qualified
Open Door Policy: Direct access to the owner in a non-toxic, supportive environment

Fulltime

Advertising Client Success Manager

Microsoft brings innovative, impactful, and rewarding advertising experiences to...

Location

United States , New York

Salary:

68300.00 - 137900.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Sales, Marketing, or related field OR 2+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR equivalent experience
3+ years of digital media experience
Solid troubleshooting, analytical, and problem-solving skills
Attention to detail and experience managing operational tasks in a fast-paced environment
A solid team player who can support and cover other team members in a proactive, open, and collaborative nature
Driver of operational efficiency and excellence
Ability to articulate complex requirements to achieve results
Working knowledge of programmatic execution and understanding of technology, eg. Google Ad Manager, Monetize, video/mobile media products, audience targeting and the programmatic landscape
Basic knowledge of Adobe Photoshop

Job Responsibility

Work collaboratively with Sales to provide strategic media plans and ideas to clients based on their objectives
Act as the main point of contact for clients and agencies post-sale
Establish credible relationships with clients and serve as a trusted consultant to optimize and expand their advertising investment
Monitor live campaigns, providing regular reporting, identifying upsell opportunities, and partnering with internal stakeholders on measurement insights in accordance with the client’s KPIs
Participate in brainstorming sessions with the creative team to ideate on custom executions
Thorough knowledge of Microsoft ecosystem - inclusive of product offering, supply mechanics, and measurement efforts
Display excellent project management abilities for all activities, ensuring internal and external stakeholders are well informed throughout the entire process
Take an active role in identifying key business challenges and developing best practices to address challenges

Fulltime

Director, Client Success

TAG is looking for a Director of Client Success to direct a team of account mana...

Location

United States , Dallas

Salary:

Not provided

Tax Advisors Group

Expiration Date

Until further notice

Requirements

Minimum of 6+ years of account management and or/client success management experience and 3 years managing teams
Strong interpersonal and communication skills, with ability to lead and motivate others
Demonstrated ability to handle multiple priorities and effectively manage delegated items
Experience leveraging a CRM system (e.g., Salesforce) to manage team progress against key performance indicators
Proficiency in Microsoft Outlook, PowerPoint, Word, Excel and Internet navigation and research
Occasional travel for client meetings, up to 25% travel annually
Applicants must reside in the DFW metroplex and be able to work a hybrid model, currently consisting of two (2) days in office and three (3) days remote weekly

Job Responsibility

Designs and implements retention and expansion strategies which apply a commercial minded approach
Maintains up-to-date reporting to track progress to goals and monitor key performance indicators
Provides direct and regular one on one coaching to individual contributors
Builds strong interdepartmental relationships to maximize efficiency and efficacy of programs
Addresses internal and external issue escalations as needed to bring swift client centric resolutions
Serves as a change champion, motivating the team and utilizing agility to keep pace with a growing and evolving business
Coaches the team to drive regular and proactive conversations with clients as the single point of contact to foster alignment of client needs with contract opportunity
Acts in a straightforward and responsive manner using clear communications and behaviors with the clients’ best interests in mind
Develops a strong working understanding of TAG products and services, serving as the liaison across internal teams to ensure the loop is always closed with a client promptly
Enables team members to find solutions for clients and resolves all inquiries timely and holistically

What we offer

Competitive Salary + incentivized earning potential
401(k) matching plan, Medical/Dental/Vision Plan
Paid time off, Winter Break Company Close, Social Events
Fitness Center
Hybrid Work Schedule

Fulltime

Customer Success Consultant

As a leading procurement services provider in hospitality, Avendra is expanding ...

Location

United States , Rockville

Salary:

55000.00 - 61000.00 USD / Year

Aramark

Expiration Date

Until further notice

Requirements

Minimum two (2) years of sales or related customer success experience, demonstrating a record of progressively increasing client growth success and meeting or exceeding established sales and growth targets
Experience in building and maintaining strong professional relationships through excellent customer service and client relationship skills
Experience, intermediate level proficiency and demonstrated ability to learn use of the following: Salesforce, Microsoft Office and Teams, HubSpot and Avendra’s proprietary CRM system Pivotal
General business skills
Excellent organizational and time management skills with an ability to work effectively in a matrixed organization
Excellent oral and written communication and presentation ability that include well-honed listening skills
A 4-year college diploma in Business and/or Hospitality

Job Responsibility

Target, prospect and sell by building strong relationships, exploring needs and uncovering purchasing opportunities with customers and supplier partners in an assigned territory
Develop insights that provide opportunities to educate customers to achieve purchasing optimization, and the implementation of best practices and recommendations
Achieve established targets and goals
report business results
Create and manage a robust sales pipeline by leveraging internal reports, databases and tools
Following the company’s deployment of Salesforce, maximize Salesforce utilization
Demonstrate personal ownership of the customer relationship through consistent communications, account management, and business reviews
Connect assigned clients with key Avendra supplier partners to aid clients in their procurement needs
Facilitate client’s official connection with suppliers and resolve any client issues
Schedule and conduct meetings mostly via phone, video and email with assigned Avendra clients, colleagues and partners

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Fulltime

Associate Client Success Manager

KAYAK, part of Booking Holdings, is a leading travel search engine. The Associat...

Location

Brazil , São Paulo

Salary:

Not provided

KAYAK

Expiration Date

Until further notice

Requirements

BA/BS degree with a strong academic record
Native-level proficiency in Portuguese and excellent command of English
3 to 5 years of experience in managing digital advertising accounts, integrated marketing campaigns, and or client-direct relationships
Proficiency in Microsoft Office and Google Suite
Solid understanding of the online media industry
Strong analytical ability and high attention to detail
Excellent written and verbal communication skills

Job Responsibility

Manage the communication and relationships of advertising campaigns
Analytically track and optimize campaigns to best meet client goals and objectives
Collaborate closely with the sales team to build and maintain relationships with clients, which include ongoing strategic consultation and support
Provide optimization recommendations and assist with deck creation
Clearly communicate the progress of campaigns to clients and internal stakeholders
Ability to work on several competing priorities, displaying critical thinking and problem-solving skills

What we offer

Work from (almost) anywhere for up to 20 days per year
Company-paid therapy sessions through SpringHealth
Company-paid subscription to HeadSpace
Company-wide week off a year
No meeting Fridays
Paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Development Dollars
Leadership development

Fulltime

Client Success Manager

Perpetua, from Flywheel is looking for a Client Success Manager (CSM) to join ou...

Location

Canada , Toronto

Salary:

75000.00 - 85000.00 CAD / Year

Flywheel Digital

Expiration Date

Until further notice

Requirements

Prior experience in a Customer Success or client-facing role at a B2B SaaS company, ideally in digital advertising, eCommerce, or retail media
Highly analytical, with a track record of leveraging data to inform decision-making and communicate performance insights
Outstanding written and verbal communication skills, with the ability to clearly present complex information catered to diverse audiences
Passionate about building strong relationships with clients and stakeholders, earning trust with your consultative and proactive approach
Results-oriented and a natural problem-solver, comfortable navigating technical questions to resolve issues, and collaborating across teams to achieve shared goals
Adaptable and thrive in a fast-paced, high-growth environment, and you are eager to keep learning about the evolving digital commerce landscape

Job Responsibility

Drive optimal results across a book of high-value clients—managing conversion, retention, adoption, and CSAT while proactively addressing risks to maximize lifetime value
Lead client onboarding and build strategic relationships with key stakeholders, serving as a trusted advisor and ensuring quick time-to-value on the Perpetua platform
Develop and maintain tailored success plans aligned with client business objectives
conduct regular strategy sessions, QBRs, and product training delivered with data-driven insights
Proactively identify upsell, expansion, and partnership opportunities to drive growth and promote client advocacy
Serve as the voice of the client, providing actionable feedback to Product and Engineering teams to shape our platform roadmap
Collaborate with Sales, Marketing, and cross-functional teams to ensure seamless client experiences and accelerate success stories

What we offer

Flexible vacation time
Great learning and development opportunities
Benefits that help you live your best life
Parental leave and benefits
Volunteering opportunities
Employee Resource Groups (ERGs)

Fulltime

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Client Success Consultant

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