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We are looking for a Client Strategy Manager (CSM) to join our growing Corporate business. This individual will be focused on managing relationships across our key brand and retail customers. In this role, you will become an expert in understanding our clients' key business challenges and ensuring we drive adoption and value through our solutions. Your role will be focused on driving strong client engagement and relationships to ensure value creation, leading to favorable renewals and commercial success.
Job Responsibility:
Own and cultivate relationships with clients
Leverage product expertise to drive value, user engagement, and deeper adoption
Understand the client base and the jobs that need to be done
Become a trusted resource for clients by acting as a thought partner and providing top-notch service
Advocate for client needs cross-departmentally
Create and execute account growth & engagement strategies
Manage commercial strategy
Develop rapport with key decision-makers
Partner with cross-functional partners (Account Executives and Product teams) to create, set and execute account strategy
Identify upsell opportunities to augment contract value
Contribute to building best-in-class practices within our growing Corporate team
Requirements:
Minimum of 3+ years of relevant client-facing experience
Ability to think holistically about an account and build strategic relationships to support user engagement, value creation, and positive renewal outcomes
Passion for making clients successful
Ability to proactively identify value-adding opportunities for client base through discovery
Ability to manage a high-touch, high-volume client base
Must be both a self-starter and a team player
Energized by contributing to the future of YipitData and the Corporate business
Legally authorized to work in the United States
Will not require employer-based sponsorship for immigration-related employment benefits or visa status now or in the future
Nice to have:
Experience within a brand or a retailer and understand the use case and needs for alternative data from a brand/retailer’s perspective
Experience supporting large enterprise customers in Customer Success type roles
Experience having a retention target in the last three years
Experience managing end-to-end renewals
Experience with client-facing experience with Corporates/Enterprise
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