Client specialist - quality analyst Job at Access Healthcare LLC (Manila)

Banking Specialist - Client Onboarding & Offering - Expert Team

As a Banking Operations Business Analyst, you will play a pivotal role in ensuri...

Location

Switzerland , Bioggio

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

Banking education, Bachelor's degree or equivalent with good knowledge of financial instruments and regulatory requirements
7+ years’ work experience in the banking industry
Excellent knowledge of Banking Operations services (e.g. Securities Operations, Cash Operations, Asset Servicing or Masterdata Management)
Project management skills to manage multiple tasks and prioritize workload effectively
Strong sense of responsibility and solutions oriented with high level of integrity and reliability
Excellent communication (verbal and written) and interpersonal skills with the ability to collaborate effectively with cross-functional teams and to deliver in a fast-paced environment
Good command of written and spoken English (any other language is a plus)
Strong Microsoft Office Suite skills
Adaptability and flexibility in case of occasional and time-limited support across locations aiming to cover specific tasks (e.g., post go-live stabilization)
Positive, pro-active, and can-do attitude with a high level of integrity and reliability

Job Responsibility

Prospect client support: Provide in-depth insights and guidance to prospective clients regarding Banking Operations services, processes, and over-arching market considerations. Understand client needs and tailor offers based on their specific requirements
Onboarding new clients: Collaborate with clients during the pre-project phase to define project scope, objectives, and deliverables. Creation of Banking Operations implementation plans and timelines
Project execution & post go-live: Lead the onboarding process, ensuring successful implementation with a smooth transition into the run operations. You are responsible for the deliverables which include the like of workshops on process business cuts, golden copy set up, user acceptance test coordination, go-live coordination, and post implementation governance
Consultancy: Leverage your deep understanding of Back-office services and the financial industry to provide consultancy to on-premises, software-as-a-service and banking operations-as-a-service Avaloq clients. Assist clients in resolving operational challenges and optimizing their front, middle or back office operations
Meet with assigned clients when needed and perform an initial assessment of a problematic situation requiring support
Drafting concise reports with recommendations and solutions with attention to a client’s wishes, capabilities and limitations
Strategic projects: Engage in strategic initiatives aimed at improving the efficiency, quality, or customer experience within banking operations
Managing relationships with clients and stakeholders
Ensure meaningful project structure and governance, and the management of key stakeholders

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Data Analyst / Visualisation Specialist

Founded in 2013, Datawrkz is a rapidly growing global organization that solves c...

Location

India , Bangalore South

Salary:

Not provided

datawrkz

Expiration Date

Until further notice

Requirements

Strong academic background in Mathematics or Computer Science
Proficient in SQL for data extraction and manipulation
Advanced skills in Excel or Google Sheets
Detail-oriented with a strong sense of data presentation, capable of generating polished client-facing reports
Strong verbal and written communication skills with all stakeholders (clients, team members, suppliers)
Provide clear and regular progress updates, including escalation of issues or delays
Promote seamless collaboration across teams
Collaborate with the Space & Time Technology Team on both internal and client projects
Develop a comprehensive understanding of Space & Time and Datawrkz service offerings
Demonstrate accountability by delivering high-quality, timely work

Job Responsibility

Create Looker Studio dashboards aligned with templates provided by Solutions Analysts
Ensure delivery is consistent with brand guidelines (Space & Time or client-specific)
Analyse data from various sources to derive actionable insights
Troubleshoot and resolve data-related issues to maintain quality and efficiency
Create and maintain process documentation to ensure transparency and accessibility for the broader team

What we offer

Insurance - Medical Insurance Coverage of 3,00,000 for individual, spouse, and kids. Option of including parents and higher coverage amount of 5,00,000
Professional Development - Reimbursement for relevant courses that can help you grow your career and build your knowledge level
Food - Breakfast, Lunch, Tea and Snacks on the house
Work Culture- Flexible Result Oriented Work Environment
Dress Code -Wear anything you’re comfortable at work
Foosball, TT, Carrom - Whether you want to pick up the game or master your skills, you’ll find plenty of people to play with

Fulltime

New

Business Intelligence Consultant

As a Business Intelligence Consultant at DEPT®, you help our clients turn comple...

Location

Netherlands , Amsterdam; Rotterdam

Salary:

Not provided

BASIC/DEPT®

Expiration Date

Until further notice

Requirements

Relevant experience in a data-related role (e.g. BI Consultant, Data Analyst, Data Specialist, Marketing Analyst)
Strong SQL expertise for data manipulation, transformation and data models (e.g. starschema’s)
Strong experience in one or more reporting tools: PowerBI, Looker Studio, Looker, or Tableau
Experience with data analysis and/or data analysis tools (e.g. Python, R, SPSS)
An understanding of marketing data (e.g. campaign performance, attribution, website tracking)
An analytical, independent and proactive profile with strong stakeholder management and communication skills, who feels at home in a client-facing environment

Job Responsibility

Lead and facilitate discovery workshops with clients to understand their business model, stakeholders, KPIs and reporting needs
Translate business questions into clear BI requirements, data models and dashboard concepts
Design, prototype and build dashboards that serve both management and specialist users, ensuring they are intuitive, insightful and actionable
Set up, validate and maintain data integrations from multiple sources (e.g. marketing platforms, CRM, ecommerce, internal systems)
Conduct audits of existing BI and reporting setups, assessing data quality, tooling, processes and overall data maturity
Collaborate closely with client- and in-house teams to guide them on best practices for data collection, modelling and visualisation
Enable and onboard clients on their dashboards and reports, ensuring stakeholders understand, adopt and use them to drive decisions
Continuously identify opportunities to improve and automate reporting, streamlining recurring analysis and freeing up time for insight-driven work

What we offer

A flexible, hybrid working policy (2-3 days from the office, depending on location) and the opportunity to work from abroad for 13 weeks a year
24 vacation days per year and the possibility to buy an unlimited number of extra vacation days
DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs
Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office
Get a discount on your lease bike and ride in style
hassle free-commutes with an NS Business Card

New

Senior Business Intelligence Consultant

As a Senior Business Intelligence Consultant at DEPT®, you help our clients turn...

Location

Netherlands , Amsterdam; Rotterdam

Salary:

Not provided

BASIC/DEPT®

Expiration Date

Until further notice

Requirements

Professionally Fluent in both English and Dutch (written & verbal)
Relevant experience in a data-related role (e.g. BI Consultant, Data Analyst, Data Specialist, Marketing Analyst)
Strong SQL expertise for data manipulation, transformation and data models (e.g. starschema’s)
Strong experience in one or more reporting tools: PowerBI, Looker Studio, Looker, or Tableau
Experience with data analysis and/or data analysis tools (e.g. Python, R, SPSS)
An understanding of marketing data (e.g. campaign performance, attribution, website tracking)
An analytical, independent and proactive profile with strong stakeholder management and communication skills, who feels at home in a client-facing environment

Job Responsibility

Lead and facilitate discovery workshops with clients to understand their business model, stakeholders, KPIs and reporting needs
Work with the team Lead in guiding and mentoring the team and department
Translate business questions into clear BI requirements, data models and dashboard concepts
Design, prototype and build dashboards that serve both management and specialist users, ensuring they are intuitive, insightful and actionable
Set up, validate and maintain data integrations from multiple sources (e.g. marketing platforms, CRM, ecommerce, internal systems)
Conduct audits of existing BI and reporting setups, assessing data quality, tooling, processes and overall data maturity
Collaborate closely with client- and in-house teams to guide them on best practices for data collection, modelling and visualisation
Enable and onboard clients on their dashboards and reports, ensuring stakeholders understand, adopt and use them to drive decisions
Continuously identify opportunities to improve and automate reporting, streamlining recurring analysis and freeing up time for insight-driven work

What we offer

A flexible, hybrid working policy (2-3 days from the office, depending on location) and the opportunity to work from abroad for 13 weeks a year
24 vacation days per year and the possibility to buy an unlimited number of extra vacation days
DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs
Contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office
Discount on your lease bike
Hassle free-commutes with an NS Business Card

Fulltime

SEO Specialist

The SEO Specialist will be responsible for supporting Amsive's organic programs,...

Location

United States

Salary:

Not provided

Amsive

Expiration Date

Until further notice

Requirements

Bachelor’s degree in marketing, advertising, communications, business, or a related area
2-3+ years of experience contributing to or managing successful SEO programs, preferably in an agency setting
Experience performing SEO for B2B and/or local businesses, including best practices related to lead generation, location optimization, content strategy, and visibility improvement across service-based or multi-location websites
Experience with local SEO tools such as BrightLocal, Rio SEO, or similar platforms used for location management and performance tracking
Able to effectively communicate ideas and technical concepts both verbally and in writing to clients and team members
Consistently meets deadlines in a fast-paced environment by effectively prioritizing tasks and managing multiple projects
Displays strong analytical and critical thinking skills to identify issues and develop practical solutions, especially for complex technical SEO challenges
Skilled in managing time effectively to handle various tasks while delivering high-quality results on time
Experienced in building and maintaining strong client relationships, setting expectations, and ensuring successful strategy execution
Innovative in finding creative solutions to SEO and content challenges while balancing creativity with data-driven insights

Job Responsibility

Help define and execute SEO strategy for Amsive's SEO clients, with a focus on content strategy and optimization, B2B marketing, and local search
Develop comprehensive keyword research documentation and strategic keyword evaluations
Create search-optimized, compelling metadata content and website content
Monitor and analyze site performance using a range of SEO and site analytics tools, provide reports in Looker Studio, Excel and PowerPoint
Conduct technical SEO audits and provide recommended solutions, working with development teams to advise on implementation
Assist account managers in translating client objectives into search marketing strategy
Communicate with account managers and clients around SEO strategies, tactics, deliverables, and performance
Stay up to date on current SEO industry trends and technologies, and communicate these trends to clients and the Amsive team
Help guide and support analysts in their development, contributing to their growth in SEO while enhancing their technical and strategic SEO skills

Fulltime

New

Senior Data Analyst

The future of digital measurement lies at the intersection of creativity, techno...

Location

Argentina , Gran Buenos Aires; Capital Federal; Mar del Plata

Salary:

Not provided

BASIC/DEPT®

Expiration Date

Until further notice

Requirements

3-6 years of experience in digital analytics, preferably within AdTech/MarTech environments
Experience with Adobe Analytics for implementation, configuration, and reporting
Familiarity with Adobe Experience Platform (AEP) and AEP Launch (Tags) for tag management
Hands-on experience configuring Adobe Customer Journey Analytics (CJA) data views, schemas, and connections
Strong understanding of data layer structures and event-based tracking frameworks
Experience using debugging tools such as Adobe Experience Platform Debugger, Charles Proxy, or Omnibug
Expertise in the Ad-tech and Web Analytics (Adobe Analytics) space, Data Management, Attribution, and privacy tools
Deep understanding of current data privacy regulations and tracking compliance
Ability to translate business requirements into technical implementation steps
Excellent analytical and communication skills with strong attention to detail

Job Responsibility

Distill client business objectives into meaningful, purpose-built solutions that align with overall marketing and organizational goals
Supporting the discovery and requirements gathering process to translate business needs into measurable tracking frameworks
Collaborating with developers and the Analytics Lead to design and document data layer specifications for accurate event tracking
Implementing, testing, and validating tags through Adobe Experience Platform Launch (Tags) and maintaining analytics configurations within Adobe Analytics
Assist with technical/tag audits of clients' websites and present findings/recommendations to stakeholders in a well-designed, clear and actionable fashion
Configuring data views, schemas, and connections within Adobe Customer Journey Analytics (CJA) to support dashboards and analysis
Building and maintaining dashboards and visualizations within Adobe Analytics Workspace and CJA
Performing QA and troubleshooting to ensure data accuracy and alignment across digital properties
Partnering with cross-functional teams, including client partners, activation specialists, planning & strategy, and creative, to implement and integrate digital transformation initiatives effectively for DEPT® clients
Support and manage relationships with key vendors, ensuring optimal service levels and value for the agency

What we offer

Premium healthcare through OSDE for the employee and their immediate family members
Mendel prepaid card with a monthly allowance for grocery purchases
Monthly reimbursements for Wi-Fi/electricity expenses
Monthly reimbursements for training/English classes
100% covered “Plan Total” membership at Sportclub
Access to a our benefits platform through Bonda
A flexible vacation policy

Fulltime

New

Service Delivery Manager

RedHelm is seeking an experienced Service Delivery Manager to lead the day-to-da...

Location

United States , Pittsburgh

Salary:

Not provided

RedHelm

Expiration Date

Until further notice

Requirements

5 or more years of experience in a managed services or professional IT services environment
Demonstrated experience leading technical support or service desk teams
Experience supporting or overseeing multi-tier service delivery organizations
Background in customer-facing service environments with accountability for service quality and outcomes
Familiarity with MSP operational models, including SLAs, escalations, utilization, and ticket-based workflows
Strong leadership skills with the ability to coach, motivate, and develop technical staff at varying experience levels
Proven performance management, feedback, and conflict resolution capabilities
Strong understanding of service desk operations, escalation models, and IT service management practices
Ability to analyze service performance metrics and translate data into actionable improvements
Experience managing incident response, service recovery, and client communications

Job Responsibility

Provide direct people leadership to Service Desk Analysts, IT Specialists, and Systems Engineers, including coaching, performance management, feedback, and career development
Ensure the delivery of high-quality, consistent technical support services that meet or exceed defined SLAs and customer expectations
Own day-to-day service delivery operations, including phone and ticket queue health, workload prioritization, and escalation management
Act as a primary escalation point for client-impacting service issues, coordinating internal teams to drive timely resolution and clear communication
Partner with Client Executives, Technical Account Managers, and other stakeholders to address service concerns, close gaps, and improve outcomes
Proactively identify trends, recurring issues, and operational inefficiencies, recommending and implementing process improvements
Collaborate with Central Services, Primary Engineering, and automation teams to improve efficiency and reduce recurring incidents
Lead incident response activities, including coordination, communication, and post-incident reviews to prevent recurrence
Ensure accurate time entry, ticket documentation, and service data quality to support billing accuracy and operational reporting
Support onboarding, training, and ongoing development of team members, including cross-training and knowledge sharing

New

Service Delivery Manager

RedHelm is seeking an experienced Service Delivery Manager to lead the day-to-da...

Location

United States , Columbus

Salary:

Not provided

RedHelm

Expiration Date

Until further notice

Requirements

5 or more years of experience in a managed services or professional IT services environment
Demonstrated experience leading technical support or service desk teams
Experience supporting or overseeing multi-tier service delivery organizations
Background in customer-facing service environments with accountability for service quality and outcomes
Familiarity with MSP operational models, including SLAs, escalations, utilization, and ticket-based workflows
Strong leadership skills with the ability to coach, motivate, and develop technical staff at varying experience levels
Proven performance management, feedback, and conflict resolution capabilities
Strong understanding of service desk operations, escalation models, and IT service management practices
Ability to analyze service performance metrics and translate data into actionable improvements
Experience managing incident response, service recovery, and client communications

Job Responsibility

Provide direct people leadership to Service Desk Analysts, IT Specialists, and Systems Engineers, including coaching, performance management, feedback, and career development
Ensure the delivery of high-quality, consistent technical support services that meet or exceed defined SLAs and customer expectations
Own day-to-day service delivery operations, including phone and ticket queue health, workload prioritization, and escalation management
Act as a primary escalation point for client-impacting service issues, coordinating internal teams to drive timely resolution and clear communication
Partner with Client Executives, Technical Account Managers, and other stakeholders to address service concerns, close gaps, and improve outcomes
Proactively identify trends, recurring issues, and operational inefficiencies, recommending and implementing process improvements
Collaborate with Central Services, Primary Engineering, and automation teams to improve efficiency and reduce recurring incidents
Lead incident response activities, including coordination, communication, and post-incident reviews to prevent recurrence
Ensure accurate time entry, ticket documentation, and service data quality to support billing accuracy and operational reporting
Support onboarding, training, and ongoing development of team members, including cross-training and knowledge sharing

Client specialist - quality analyst

Access Healthcare LLC

Location:
Philippines , Manila ▼
Taguig City

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 14, 2025

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