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The Client Solutions team is responsible for delivering exceptional customer service for our advertising partners and helping to grow the client base for the Samsung Ads European business across all our ad products, be they TV, Mobile or Desktop. The Client Solutions team sits at the heart of the business and crucial to our success.
Job Responsibility:
Leverage communication and relationship-building skills to cultivate long-lasting partnerships with clients
Be a resource for sales, using an in-depth understanding of our data and capabilities to advise on campaign strategies, maximising the benefits of the Samsung Ads platform
Provide outstanding client service throughout the sales and post sales process, responding quickly to requests and troubleshooting issues
Manage each phase of every campaign efficiently and transparently keeping sales and the client updated
Using the wealth of data available to provide best in class post campaign analysis with insights, learnings, and recommendations, with the ultimate goal of driving revenue
Requirements:
Experience in account management capacity at a media or technology company with experience in TV advertising, digital media, and/or advertising platforms
Independent, self-starter
comfortable with ambiguity, and resilient. Able to work independently
Excellent communication skills, the ability to manage client relationships and a high level of comfort presenting campaign results to advertisers
Superior analytical skills to provide campaign insights to internal and external audiences
Strong PowerPoint & Excel skills
Nice to have:
Experience managing programmatic campaigns an advantage
What we offer:
Hybrid working – 3 days in the office and 2 days at home per week
Bonus scheme linked to individual, team and company performance
Car allowance
Pension contribution
Three volunteering days each year
Holiday - 25 days plus bank holidays and an additional day off for your birthday
Access to discounts on a wide range of Samsung products
Access to a discount shopping portal
Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need