Client Solutions Manager Job at Encore Global (Mississauga)

Job Description

The Client Solutions Manager is accountable for end to end coordination of client events, with a strong focus on accurate estimating and operational planning. This role acts as the connective tissue between Business Development, Production and Strategic Revenue, and Operations—ensuring quotes are competitive and compliant. The incumbent supports a designated client base, participates in discovery and planning discussions, develops and delivers high-quality estimates and proposals, and coordinates event documentation, timelines, and interdepartmental execution readiness. This position reports to Senior Director, Production with dotted-line to the VP, Industry Relations & Business Development for estimating and standards alignment.

Job Responsibility

Partner with Business Development, Key Account team, and Production/Operations to define scope, technical requirements, and staffing for assigned opportunities
Create detailed, customer-ready estimates and proposals, including vendor/scenic costs, venue costs, travel & expense, local labor, and logistics assumptions
Ensure estimate structure aligns with Encore pricing standards, contribution margin guidelines, and approval workflows
Review and analyze RFPs
contribute to Q&A responses and proposal strategy, ensuring technical and operational integrity
Build clear, compelling customer-facing outputs that communicate value, differentiators, and best-practice solutions
Maintain an active role in pipeline support, tracking opportunity progress and supporting timely deliverables
Recommend creative, cost-effective alternatives that protect service quality while meeting budget constraints
Participate in discovery calls and, as required, support presentations of client needs and proposed solutions
Organize and attend tie-down meetings, pre-cons, and client planning meetings to confirm scope, deliverables, and responsibilities
Drive event progression from budgetary to confirmed status to enable execution scheduling
Manage calendars and coordination for core team members (e.g., EPG, Key Account), ensuring the right stakeholders are aligned at the right time
Ensure all departments have the information needed for smooth execution and that changes are communicated quickly and clearly
Serve as the operational point-of-contact across regions for assigned client events
Prepare pre-event costing and post-event job costing
analyze variances and identify best practices and improvement opportunities
Maintain active involvement in contribution margin tracking and post-event cost validation
Prepare events for invoicing
ensure documentation and financial details are accurate and complete before handoff to administration
Liaise with local administrative teams on expenses, order closing, purchase orders, and billing support
Support annual budget and business planning processes as required
Ensure discounting and profitability align with approved financial targets, securing required approvals for any variances prior to confirming orders
Build strong client relationships by understanding goals, constraints, and success measures
Follow up with clients after events to capture feedback, resolve any open items, and support retention
Support renewal and re-bid activity by preparing updated estimates based on new RFPs or existing account information
Ensure estimates and event plans meet established standards for readability, consistency, completeness, tone, and technical accuracy
Confirm all approvals and internal reviews are completed prior to customer delivery
Provide routine quality control oversight to ensure schedule, budget, and delivery commitments are maintained
Provide feedback on process gaps and recommend improvements that increase speed, accuracy, and client satisfaction

Requirements

BA/BS preferred
5+ years of experience in estimating, event production, client solutions, or related event-management role
Strong technical knowledge of live event production (AV, scenic, labor, venue logistics)
Strong written and oral communication skills with confidence in client-facing settings
Strategic planning, organization, and multi-tasking skills with the ability to manage multiple events/opportunities concurrently
High attention to detail in documentation, costing, and billing readiness
Proficiency with estimating, scheduling, CRM and productivity tools (specific systems as applicable)

What we offer

comprehensive insurance options
generous PTO
company-matching 401(k)

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