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As a Client Solutions Manager, you will own both account growth and delivery excellence across a portfolio of mid‑market clients. This role is ideal for someone who enjoys building relationships, uncovering new opportunities, and ensuring high‑quality delivery across application services. You’ll work across sales, solutioning, and delivery teams to help clients modernize, enhance, and evolve their applications — while driving meaningful growth within a mature portfolio.
Job Responsibility
Grow client accounts
Identify and pursue new opportunities within existing mid-market accounts
Build pipeline through prospecting, partner channels, and internal leads
Understand client goals and position the right NTT DATA solutions to support them
Lead client success and delivery
Serve as a trusted advisor, guiding clients from discovery through proposal and delivery kickoff
Translate sold work into clear delivery plans (scope, timeline, resources, risks)
Oversee delivery execution across projects and managed services, ensuring a smooth client experience
Monitor performance, SLAs/KPIs, and drive continuous improvement
Resolve issues quickly to maintain strong client satisfaction
Drive operational and financial health
Manage delivery financials, including budget alignment, burn, and margin awareness
Maintain accurate forecasting and opportunity tracking in CRM
Coordinate internal teams and third-party partners to ensure successful outcomes
Requirements
8+ years of experience in applications delivery, account management, or sales/growth roles
Proven ability to grow accounts, open new opportunities, and drive land-and-expand motions
Experience managing multiple small accounts with strong prioritization and communication skills
Solid understanding of application services, modernization, enhancements, and managed services
Ability to shape solutions and articulate clear value propositions to technical and non-technical audiences
Strong business and financial acumen, including forecasting and margin awareness
Excellent relationship-building skills with senior stakeholders
Strong leadership, problem-solving, and communication abilities across cross-functional teams
What we offer
Medical insurance
Dental insurance
Vision insurance with employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits
Incentive compensation based on individual and/or company performance