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Client Solutions Lead

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Strive Compounding Pharmacy

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Location:
United States

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Category:
Pharmacy

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We’re seeking a cross-functional professional to support our technical implementation team. This role combines technical expertise, clinical understanding, and project coordination to manage client onboarding, standardize pharmacy product workflows, and ensure system readiness.

Job Responsibility:

  • Serve as the technical and workflow liaison during client onboarding and configuration
  • Initiate and coordinate “Fast Track” implementation prep for new clinics, including clinical template management
  • Manage multiple integration projects simultaneously, maintaining clear communication and timelines
  • Support cross-functional communication between product, clinical, support, and integration teams
  • Lead communication with our PMS support teams to request integration credentials and configure webhooks
  • Review pharmacy orders in sandbox environments to ensure accuracy and workflow alignment
  • Test and validate pharmacy orders in production systems for consistency and product readiness
  • Perform regular audits of pharmacy orders to ensure compliance with system standards and clinical expectations
  • Add new products and templates into the PMS in collaboration with the pharmacy product team
  • Test and validate webhook integrations to ensure reliable communication with external systems and PMS platforms
  • Monitor system behavior and escalate integration issues or configuration gaps as needed
  • Write and maintain technical SOPs and documentation for client-facing processes and internal workflows
  • Communicate changes in pharmacy product capabilities and integration steps clearly and effectively
  • Collaborate with product managers and L&D to ensure updates are incorporated into training and knowledge systems

Requirements:

  • 3–5 years of experience in pharmacy technology, healthcare SaaS, or clinical systems integration
  • Working knowledge of multiple PMS platforms (e.g., QS/1, PioneerRx, Liberty, McKesson EnterpriseRx, etc.)
  • Strong technical writing skills (SOPs, product changes, client documentation)
  • Proficiency with Microsoft Office (especially Excel, Word, PowerPoint)
  • Experience managing multiple client projects or integrations simultaneously
  • Strong interpersonal and communication skills—comfortable with both technical teams and client stakeholders

Nice to have:

  • CPhT with 5 years of experience or RPh with 2-3 years of experience
  • Familiarity with HL7, NCPDP, webhook APIs, or EHR/EMR integrations
  • Experience in pharmacy operations or clinical informatics
  • Hands-on experience with tools like HubSpot, Slack, or similar
  • Understanding of pharmacy order workflows and medication dispensing standards
What we offer:
  • Employer paid healthcare coverage available after 30 days of employment
  • Choice of an FSA/HSA
  • Voucher for new hire scrubs (if applicable)
  • Parental leave
  • 401(k) plan with matching contributions
  • Weekends and holidays off
  • FREE COMPOUNDED MEDS to employees and immediate family members

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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