Client Solutions Director BSS/OSS Spain Job at Ericsson (Madrid)

Job Description

We are looking for an experienced leader to own and grow the BOS (Business & Operational Support System) portfolio end-to-end. You will provide leadership to support the customers defining their BSS/OSS strategy, position our BOS solutions vs. competition, coordinate and support execution in alignment with Account Managers, Tehcnical Presales Manager, Head of Service Delivery, increase upsell and cross-sell, and strengthen long-term customer value. You will be the primary point of contact for senior clients and will lead cross-functional teams to deliver measurable outcomes. As a key stakeholder in the success of the BOS strategy in Spain, you will demonstrate a strong ability to lead change, drive innovation and accelerate efficiency, automation and digitalization. This role operates in a highly fast-paced, geographically diverse matrix organization, working with the latest telecom technologies. This position is located in Madrid Spain and reports to the Head of CSS CU West Europe.

Job Responsibility

Drive growth of the BOS portfolio in Spain beyond flow business, with a strong focus on strategic expansion
Hold end-to-end responsibility for the complete BOS portfolio, leading the strategy, positioning, and execution of BOS products and services
Act as a trusted advisor to CIOs and C-level executives, addressing their business and operational challenges through Ericsson’s BOS solutions
Support the commercial strategy for all BOS-related deals within assigned accounts, aligned with Business Area directive
Lead customer roadmap engagement and attack planning, including increased focus on upsell and cross-sell opportunities
Manage the full customer lifecycle, including continuous expansion of footprint and wallet share
Focus on key strategic accounts in Spain, with primary emphasis on Telefonica and MasOrange
Encourage and inspire cross-functional teams to collaborate and deliver results as One Ericsson

Requirements

Established relationships with senior executives (VP, CIO, C-level) within major telecom operators
10+ years of experience in IT, BSS/OSS, Cloud, or Monetization sales and delivery models
A proven track record in quota-carrying sales roles and managing customer engagement end-to-end
Strong consultative selling skills, with the ability to translate customer needs into differentiated solutions and negotiate win-win outcomes
Proven value-based selling capability, articulating business impact to C-level audiences using reference cases and appropriate commercial models
A proactive, data-driven sales approach, engaging customers early by leveraging insights from operator architectures and industry trends
Solid understanding of telecom industry trends and the Solution Area BOS portfolio, including monetization and operational support systems
A proven track record of success in cloud, monetization, and digital transformation-related sales
Demonstrated ability to achieve results in a complex, cross-functional, and matrixed organization
University degree in Engineering, ICT or a related field
Fluent Spanish

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Client Solutions Director BSS/OSS Spain

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